Reviews of XU San Stefano Hotel Alexandria 5 stars
El-Gaish Road, 5452056 Alexandria, Egypt
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery good accommodation
Excellent
Dear Amr, Thank you for your excellent review and for rating your stay with us a perfect 10 across all categories! We are thrilled to know that you enjoyed your accommodation and found everything to your satisfaction. Your kind feedback encourages us to keep delivering the high standards of service and comfort that our guests expect and deserve. It was a pleasure to host you, and we look forward to welcoming you back again soon at Xu San Stefano Hotel. Warm regards, Guest Relations Team, Xu San Stefano Hotel.
Dear Amr, Thank you for your excellent review and for rating your stay with us a perfect 10 across all categories! We are thrilled to know that you enjoyed your accommodation and found everything to your satisfaction. Your kind feedback enc… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything is good the staff very good
Excellent
Dear Amr, Thank you for your excellent review and for rating your stay with us a perfect 10 across all categories! We are thrilled to know that you enjoyed your accommodation and found everything to your satisfaction. Your kind feedback encourages us to keep delivering the high standards of service and comfort that our guests expect and deserve. It was a pleasure to host you, and we look forward to welcoming you back again soon at Xu San Stefano Hotel. Warm regards, Guest Relations Team, Xu San Stefano Hotel.
Dear Amr, Thank you for your excellent review and for rating your stay with us a perfect 10 across all categories! We are thrilled to know that you enjoyed your accommodation and found everything to your satisfaction. Your kind feedback enc… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
1. Power Outage: The electricity was cut off for the entire two days of my stay, with no prior notice or communication from the hotel. 2. Untrained Staff: Nearly all of the staff seemed unqualified and lacked proper training in dealing with guests. 3. Unreasonable Water Policy: I was surprised to learn that requesting an extra bottle of water required purchasing it from the restaurant — something I have never encountered at any hotel anywhere in the world. 4. Poor Beach Conditions: The beach was dirty, filled with stones and rubble, making it completely unsuitable for swimming. 5. Misleading Star Rating: This hotel is far from being a five-star property. At best, it could be rated no higher than two stars. 6. Limited Capacity & Delays: With no more than 35 rooms in total and occupancy at less than 10% during my visit, it was unacceptable that it still took one and a half hours to prepare my room. 7. Lack of Cooperation: Despite my request for a baby bed on the first day and repeated assurances, it was not provided until the end of the second day. 8. Substandard Breakfast: The breakfast offered was below average, with no distinguishing features expected of a quality hotel. Even the juice served was artificial and of very poor quality.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewDear Mostafa, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our wonderful location and that our staff left a positive impression , your kind words about their service mean a great deal to us. We also appreciate your honest remarks regarding the variety of food and overall value. Your comments have been shared with our culinary and management teams as we continue working to enhance our guests’ experience. We hope to have the opportunity to welcome you again and provide you with an even more satisfying stay in the future. Warm regards, XU San Stefano Guest Relations Team.
Dear Mostafa, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our wonderful location and that our staff left a positive impression , your kind words about the… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNothing literally! You sold us the XU Hotel as a 5 stars hotel, but it was a 3 stars hotel! It has nothing to do with 5 stars hotels and even the hotel employees confessed that it was not a 5 stars hotel. We booked a 3 days getaway hotel and we got 3 days of hell. Hotel's pictures on your app have nothing to do with reality. We wanted to run away since the first 5 minutes but unfortunately, we paid in advance the whole stay. We paid for a 5 stars hotel and since it was not then you are requested to refund us.
The beach was soooooooo tiny, sooooooooo dirty, full of rocks and it was impossible to swim even for 5 minutes. There was only 1 restaurant, very small with no variety at all. XU Hotel is actually a kind of a small motel with a small dirty beach working mainly on Day Use. From 10 am to 7 pm, it was the daily crazy time! Suddenly Day Users pour in, and you better go back to your room as there is no free 10 cm in the swimming pool and if you try to swim, you will be touching other guests and Day Users the whole time. The hotel does not refuse any day User. Even though the swimming pool and the beach are crowded like hell, they keep accepting Day Users. There was no "Depth mark" around the swimming pool and when we asked, few said 160 cm, others said 165 cm and the remaining said they don't know. The kids swimming pool floor is slippery that there is a kid falling inside the pool every single minute! Felt sorry for the Lifeguard. Bed lamp was broken since check-in, complained about it on the spot but it was not fixed till check-out. No soundproof AT ALL, our last night was horrible. Our neighbor, an hour after they checked-in, started making inappropriate voices, sighs, groans...etc I was patient till 2 am then called the reception to call my neighbor to be more discreet and respectful since i had my boy with me. No action was taken from the receptionist till 3 am and i had to call him back and threaten him that I'm going to call the police and make a scandal if they are not going to be respectful. And let's not forget that the hotel still under construction as per attached pictures and it was not mentioned on Booking.com
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewEverything about the property was good.
N/A
Dear Jacob, Thank you so much for taking the time to share your feedback and for awarding us a perfect score across all categories! We are truly delighted to know that you had such a positive experience during your stay with us on August 11, 2025. Your kind words about our staff, cleanliness, location, facilities, and overall comfort mean a great deal to our entire team. It's always a pleasure to hear that our efforts contribute to a memorable and enjoyable stay for our guests. We hope to have the pleasure of welcoming you back to San Stefano Hotel in the near future. Warm regards, San Stefano Hotel – Guest Relations Team.
Dear Jacob, Thank you so much for taking the time to share your feedback and for awarding us a perfect score across all categories! We are truly delighted to know that you had such a positive experience during your stay with us on August 11… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClose to shopping and restaurants
Poor customer service at reception and restaurant. When I arrived at hotel while waiting at reception for my room I asked for water, they charged me for bottle of water. When I went for breakfast at restaurant, there were more hotel employees, servants, managers and waiters just standing around tables, you feels like they just watching customers , they weren’t friendly at all, they didn’t offer any service while setting at the table,, you have to ask someone to clean table or to bring silverware. On my second day at hotel I got food poisoning with salmonella after eating cheese omelet for breakfast. I was very sick with fever, chills, nausea, vomiting and diarrhoea for the whole day. House keeping is terrible when I asked for water, I was told they ran out of bottled water many times. You only allowed one packet of Nescafé per day. Swimming pool is too small and closes at 6:30 pm while it is still daylight. Parking is extra and it is outside hotel
Dear Mr. Madkour, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations and that you experienced discomfort during your visit. Your comments regarding service at the reception, restaurant, and housekeeping have been noted, and we will address them immediately with the concerned departments to ensure better training and service standards. We are also reviewing our breakfast procedures and amenities to ensure guests have a more pleasant experience. Please rest assured that your feedback is valuable to us and will help us improve our services for all future guests. We hope you might reconsider visiting us again so we can provide you with the high-quality stay that many of our guests enjoy. Kind regards, Guest Relations Team XU San Stefano Hotel Alexandria
Dear Mr. Madkour, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations and that you experienced discomfort during your visit. Your comments regarding servi… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewEverything is clean and new and the staff is very helpful
The sea is not clean and very small to swim in
Dear Youssef, Thank you for your kind feedback. We're glad you enjoyed the cleanliness and our helpful staff. We appreciate your note about the beach and will take it into consideration. Best regards, XU San Stefano Guest Relations Team.
Dear Youssef, Thank you for your kind feedback. We're glad you enjoyed the cleanliness and our helpful staff. We appreciate your note about the beach and will take it into consideration. Best regards, XU San Stefano Guest Relations Team… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation is very good, Staff are very charming and friendly
Room are very Noisy, water falls in th bathroom weak , the major problem is the WiFi, I believe doing such a huge investment in very good location is promising business so need to mitigate those issues without any compromising..
Dear Elzubair, Thank you for your valuable feedback. We're glad you appreciated the location and our team. We apologize for the issues you faced and assure you we’re working to improve Wi-Fi and in-room comfort. Best regards, XU San Stefano Guest Relations Team.
Dear Elzubair, Thank you for your valuable feedback. We're glad you appreciated the location and our team. We apologize for the issues you faced and assure you we’re working to improve Wi-Fi and in-room comfort. Best regards, XU San Ste… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewStaff were friendly
Electricty cut offs were something I see first time in my life in a hotel! The sound insulation between rooms was so bad, you would feel as if the neighboring room are sitting with you in your room. Paid parking location was very bad, uncovered and directly in front of the sea.
Dear Mohamed, Thank you for your feedback. We are glad you found our staff friendly, but we're truly sorry to hear about the issues you experienced. Your comments regarding electricity, sound insulation, and parking have been noted and shared with management for immediate review. We appreciate your insights and hope to have the opportunity to improve your experience in the future. Best regards, Guest Relations Team, XU San Stefano.
Dear Mohamed, Thank you for your feedback. We are glad you found our staff friendly, but we're truly sorry to hear about the issues you experienced. Your comments regarding electricity, sound insulation, and parking have been noted and … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBeautiful hotel directly on the beach with possibility to rent jetski and other water entertainment. Very clean. Very friendly staff. Great food from a la carte restaurant and for breakfast
Wifi is crap. Hotel is very noisy with music at pool and parties, earplugs is a must for a calm night
Dear Jitka, Thank you for your kind words and high ratings. We're thrilled you enjoyed our beachfront location, cleanliness, food, and friendly staff. We appreciate your feedback regarding the Wi-Fi and noise levels, and we’re working on improving both. We hope to welcome you back for an even better experience soon! Warm regards, Guest Relations Team, XU San Stefano.
Dear Jitka, Thank you for your kind words and high ratings. We're thrilled you enjoyed our beachfront location, cleanliness, food, and friendly staff. We appreciate your feedback regarding the Wi-Fi and noise levels, and we’re working o… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in May 2025
Verified reviewExcellent room/apartment. Clean, modern and good bathroom and shower.
Dear Liam, Thank you for your fantastic review of Xu San Stefano! We're thrilled with your perfect scores for staff, cleanliness, facilities, comfort, and value for money, and glad you enjoyed the modern room and bathroom. We note your feedback on the location and welcome any suggestions. We look forward to welcoming you back! Best regards, Guest Relations Xu San Stefano.
Dear Liam, Thank you for your fantastic review of Xu San Stefano! We're thrilled with your perfect scores for staff, cleanliness, facilities, comfort, and value for money, and glad you enjoyed the modern room and bathroom. We note your… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewRoom Beach Swimming pool Staff
Dear Lionel, Thank you for your review and for staying at Xu San Stefano . We’re delighted to hear you enjoyed our beachside location, room, swimming pool, and especially our staff, who received a perfect 10! We appreciate your feedback on cleanliness, location, facilities, comfort, and value for money. Your insights help us improve, and we’d love to hear any specific suggestions to make your next stay even better. We hope to welcome you back to Xu San Stefano soon! Best regards, Guest Relations Xu San Stefano.
Dear Lionel, Thank you for your review and for staying at Xu San Stefano . We’re delighted to hear you enjoyed our beachside location, room, swimming pool, and especially our staff, who received a perfect 10! We appreciate your feedback on … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified review