The AC unit was not working

Stayed in August 2025

Nothing

Super location in the heart of the old town . Staff were incredibly helpful and efficient..well done !

Stayed in July 2025

It was a bit difficult to get into the room. You had to time opening the door just right or immediately locked again.

Excellent location, wonderfully comfortable bed. Exceptionally patient young man at reception who dealt with temporary insanity and foul temper on my part. He was kind, helpful, and polite when he could have reacted very differently.

Stayed in July 2025

It was a little noisy as it’s right in the street, but the old town seems to quiet down around 11 so not to bad .the one thing I didn’t like was the toilet system , it uses a pump system and it’s very noisy , if you go to the bathroom during the night it wakes people up with the noise😢

It is in a great location , it is very clean and has a lift so you don’t have to carry your luggage upstairs. The staff were fabulous, especially Tamara who went above and beyond to help my husband be able to watch AFL on the tv , so thank you Tamara

Stayed in July 2025

Very little- perhaps just a fan (ceiling or pedestal) would have helped with the heat, but the air-conditioning works well so it isn’t necessary.

The location was amazing. Tamara was friendly and helpful. We had everything we needed.

Stayed in June 2025

A bit pricey because of the big international event- i guess 5-7 times more expensive than usual:)

Location- in the middle of old town, comfy bed with excellent mat and pillows, breakfast is good. Staff is friendly and helpful

Stayed in May 2025

Nothing

Clean, well organised, everything worked

Stayed in June 2025

Well, overpriced

Property was fine

Stayed in May 2025

Small room, reasonable price

Location

Stayed in May 2025

The room we got was the one in the picture with all the windows, which are beautiful but extremely noisy. They are old windows that seem to not block but amplify the noise in the street. They only have blackout shades so you have the choice of darkness or exhibitionism! The breakfast was poor, it has fresh bread and that was the highlight. The worst part was the fact that the bathroom has NO DOOR! Honestly, my husband and I are pretty open but this was a little too much! Its literally half a wall that you can see into from bed. It should be in the description because it is not for everyone. We paid 120 euros for the night and I think it is to expensive for the experience of a hostel, even in the location it is.

The location is everything. In the center close to restaurants and places you want to visit, but also two blocks away from the main train station. The bed was very confortable and the staff was very nice. Its nice that you can access the floor through an elevator so its easy when you have a lot of luggage.

Stayed in May 2025

Slightly confusing access directions

Excellent location

Stayed in May 2025

Great little room in an excellent location. Be aware that there are 6 different rooms and I thought we were getting the room with all the windows around it, which mainly features in the photos, but instead got a room with just a little window. So that was a surprise but probably a good thing as street was noisy at night. The double glazed windows did a good job at blocking the noise. Otherwise, good hotel-size room and nice to have an elevator for luggage in old town. Not sure what was going on with breakfast -no sign when we left at 8am-ish.

Stayed in May 2025

Parking in public car park was a bit of a walk away especially if we had wanted to bring all of our luggage with us. Noisy street below. No air-conditioning. No cold bottled water available.

Great location. Easy walking distance for everything we wanted to see.

Stayed in May 2025

Lovely little touches with food and tea and coffee in the kitchen, good check in support via WhatsApp.

Stayed in May 2025

The noise. Street noise, Toilet noise, and noise being next to the kitchen and nearby rooms. Very poor sound proofing.

Breakfast was great. Bed was comfortable and good shower.

Stayed in May 2025

Very central in Bilbao old town & only 10 minutes walk over bridge to new town. Plenty of bars & restaurants around location. Property was very quirky & good. Great space - comfortable bed & nice linen, great bathroom & shower. Communal kitchen to make own food etc. we left early morning so unfortunately didn’t get to savour the breakfast but looked as if there was plenty of choice. Member of staff checked us out & was very friendly & efficient. Definitely recommend.

Stayed in May 2025

my room - the description said it had patio and inner courtyard, there was just a barred window that looked onto a dim space 2m x 2m with rubbish in, very claustrophobic. this was the single room and probably the only one with this problem, so just don't book the single room

a lovely pension conveniently situated in the Old Town, very clean and well maintained. Nice breakfast each morning.

Stayed in May 2025

n/a

location

Stayed in May 2025

Everything was fine.

B&B was verry nice and lovely. Breakfast was versatile and enough. Helpful Staff.

Stayed in April 2025

The hotel is in a fantastic location right in the centre of the Old town and near lots of good pintxo bars and restaurants and close to the metro station. Staff at the hotel were very helpful.

Stayed in April 2025

Location is perfect, the staff was really friendly and in general it is a perfect choice if you travel alone.

Stayed in April 2025

Fabulous location

Stayed in March 2025

Some street noise late into the night however that was to be expected given the location beside the bars and restaurants The glass brick wall in our room between the bed area and the toilet/shower allows no privacy - needs a screen or curtain here

Great location for exploring the Old Town on our one night stay in Bilbao Communication was good about check in Nice range of items for breakfast was a welcome addition

Stayed in April 2025

The staff was very kind and the breakfast was very good. It is right on the pedestrian zone with many restaurants and bars. It can be a bit loud at night but they provide earplugs. We received a 10% discount at the parking lot nearby, it was 19.5 euro for 24h.

Stayed in March 2025