Reviews of Hotel Apartamentos Don Juan I 2 stars
Don Juan I, 11, 28807 Alcalá de Henares, Spain
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe loved it. So central to all the restaurants etc and perfect accommodation for us and our dog. Also secure parking. The young man who checked us in was so accommodating with us and our dog. He also gave us a map and recommended various places to eat. Fantastic stay
Everything was great
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 November 2024 · Stayed in November 2024
Verified reviewIt was really clear
when we arrived, it turned out that the room did not have a kitchen, they told me that it was only a room, although when booking, the photos were with a kitchen and the price for all 4 options was 75 euros per night. in order to move us to a room with a kitchen, the administrator, a man of about 60 who did not understand English, asked for an extra charge. Moreover, he was constantly rude and nervous. in the end, we decided to stay in the room, the booking said that there was a kettle for coffee / tea, when I asked the administrator, he began to loudly say that he would not give anything and again asked for an extra charge for moving to another room with a kitchen. I asked if it was possible to at least heat up water downstairs in the microwave for my 2-year-old child to make a milkshake - the administrator was almost shouting that it was impossible. in general, an extremely unpleasant person, I give it a rating of 3, I do not recommend everyone to come there, there are many other options at a similar price in this city, it is better to consider them
The story does not correspond at all with reality, as we showed you through your reservation, you booked a room, the prices between room and studio are different, the only thing you were asked was that if you wanted the studio was to pay the difference. What you do not write is that you wanted the free garage, as indicated has a cost of 15 euros, in addition, the car was obstructing the entrance of the garage during all the time that we were clarifying your situation bothering the other customers who wanted to make normal use of it, had to remove it several times, what you also omit is that you wanted free breakfast, trying to deceive the staff saying it was included, it is also indicated that it has a price (derisory) of 3 euros per person. Nowhere in the description does it state that the room has a kettle, you were offered one in the cafeteria and refused it or it could have been heated in the microwave. Let's not talk about the numerous calls to reception caused by his son at all hours, as we told him, that's not a toy. He had a cocky and rude attitude.
The story does not correspond at all with reality, as we showed you through your reservation, you booked a room, the prices between room and studio are different, the only thing you were asked was that if you wanted the studio was to pay th… Show more
Reviewed: 26 September 2024 · Stayed in September 2024
Verified reviewLocation
Hard mattress
Reviewed: 4 May 2024 · Stayed in April 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 28 October 2023 · Stayed in October 2023
Verified reviewReviewed: 8 August 2023 · Stayed in August 2023
Verified reviewRoom was clean.
Reseptian was veryyyyy veryyyyyy rude.
Reviewed: 8 July 2023 · Stayed in June 2023
Verified reviewgood location close to the historic center
It is a bit of an older hotel and it shows.
Reviewed: 28 April 2023 · Stayed in April 2023
Verified reviewReviewed: 1 March 2023 · Stayed in February 2023
Verified reviewit had parking which we needed. The staff were very helpful advising us on where to shop, eat and drink.
A kettle and tea/coffee making equipment would have helped, particularly as my husband was recovering from an injury and we would have preferred staying in.