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Reviews of Axel Beach Maspalomas - Adults Only 3 stars

Avenida de Tirajana, 32, 35100 Playa del Ingles, Spain

#298 of 592 hotels in Playa del Ingles

Guests' Choice

Review score

Based on 618 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    9.2

  • Value for money

    7.6

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 28 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Apartment with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast and food menu

    Location , staff

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    Nice staff, very much a party hotel. You'll love it or hate it.
    • Leisure trip
    • Couple
    • Apartment with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    Too many items in the apartment to pay for. The fridge was too full of mini bar items, even the coffee pods and washing liquid were chargeable. The air conditioning was only in the living area which meant the bedroom was very hot. Appreciate this is a party hotel and did enjoy the Saturday pool party but volume was far too loud meaning got absolutely no rest on the Saturday from 10am until 11pm.

    Very friendly staff, nice to have kitchen area and separate bedroom.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    9.0
    Great location and good value and friendly and open minded staff
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Reservation of beds on some days and not space to sit

    Location and easy of staff

    Stayed in June 2025

  • Reviewed: 24 July 2025

    9.0
    Amazing staff
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    Older rooms than what you would expect from the pictures . Pretty far from the beach .

    Carmen, Begonia and Luc -AMAZING Really good cleaning all the time when neded, and even when privacy was on the door, if Begonia would see you for sure she will check if you need towels, toiletries or to take tour waste . All the staff happy to help and Carmen was giving us a great vibe because of her smile and energy . Luc was the spice 😌

    Stayed in July 2025

  • Reviewed: 21 July 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is a bit old and during my stay there was an issue with the sewerage.

    Location is excellent. Staff is friendly and nice.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Good location. Great staff. Okay rooms.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Airco in room only cools living room. Bedroom stays warm.

    The staff was amazing. From checkin to bar. Friendly and attentive. Carmen remembered things from last visit and she was really interested in my current things happening. She showed interest and helped whenever possible. Also Alex is amazing. Always cheerful and remembering things you said before. That makes the reception great. They acknowledge you as guest. 👍🏻👍🏻

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    Really super return visit
    • Leisure trip
    • Group
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights

    Too many guests at pool party, air con was not very effective

    Super friendly staff, great cleaning ladies, good options for food and drink at the poolside bar, size of room , location near to bars and restaurants.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    8.0
    Great
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 9 nights
    • Submitted via mobile

    I had 3 massages with Hamza during my 9 night stay there. He was great and l loved my massages so much, highly recommend booking in for a massage or 2 during your stay. The pool was also amazing with a DJ on Saturday, location was excellent!

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    Regardless it was value for money, very friendly helpful staff. House keeping cleaned room regularly
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Bathrooms need refurbishing. Issue with drains at times. Sewerage odours coming up sinks during the day. Broken shower gel dispenser in shower.

    The staff very friendly and helpful.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    8.0
    Would stay again.
    • Leisure trip
    • Couple
    • Apartment with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Rooms are dated. It was actually more modern the previous style. Dated wallpaper on the walls and also in the bathroom

    Nice staff

    Stayed in July 2025

  • Reviewed: 8 July 2025

    8.0
    Recommended
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    Noisy AC unit told reception 1st day and had to go back again over the course of 3 days to be told on the 4th day we need to change room

    Location is great

    Stayed in July 2025

  • Reviewed: 6 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Apartment with Garden View
    • Stayed 6 nights
    • Submitted via mobile

    All the stuff very friendly and helpulul. Everyting clean, bed comfortable. Very nice hotel.😊

    Stayed in July 2025

  • Reviewed: 4 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights

    Only suggestion was the kitchen at the pool bar closed at 4pm... maybe staying open until 5pm would have been nice

    Location was walking distance to Yumbo Centre and other places to eat and drink. Pool was great, not overcrowded and loved the DJ on the Saturday Room was kept clean by a friendly team cleaners

    Stayed in June 2025

  • Reviewed: 3 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Was all good except the water drainage under the shower, it get jammed every time I had a shower.

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Only things they charge for coffee No free tea or coffee Have to pay for beds

    Staff are brilliant

    Stayed in June 2025

  • Reviewed: 28 June 2025

    8.0
    Sound and Fun 😇
    • Leisure trip
    • Group
    • One-Bedroom Apartment (3 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    The Hotel is a little bit outdated but it’s not a problem if you come for party and nice atmosphere!

    The Staff !!! Amazing people who made our stay exceptional and we had a lot of fun ! Really friendly and helpful people who love their job :) Nice Pool area with music and good drinks It’s a really good value for money as for 3star Hotel

    Stayed in June 2025

  • Reviewed: 17 June 2025

    9.0
    Great location with kind and friendly staff
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (3 Adults)
    • Stayed 10 nights
    • Submitted via mobile

    One suggestion, meat and cheese got a bit sweaty when it was getting to warm inside. Maybe provide better cooling. For the rest breakfast choice was more than satisfied

    Very friendly staff overall. Bar, reception as well as the cleaning staff. Thanks to Carmelo, Carmen and Raylo for the excellent support. Staff found back our lost phone and send it to our home. Many thanks.

    Stayed in June 2025

  • Reviewed: 11 June 2025

    9.0
    Great hotel. Great stay. Will definitely be staying here again ☺️
    • Leisure trip
    • Solo traveller
    • Apartment with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    The room, the facilities and staff

    Stayed in May 2025

  • Reviewed: 3 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Apartment with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    There was a strong smell in the room. Reported it to front desk and was told it was due to the building’s age

    Vibe and rooms

    Stayed in June 2025

  • Reviewed: 2 June 2025

    9.0
    Great ambience and pool area
    • Leisure trip
    • Couple
    • Apartment with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    Great pool area and ambience. Super friendly and helpful staff - reception, bar, cleaning. Will be back soon!

    Stayed in June 2025

  • Reviewed: 1 June 2025

    9.0
    Nice one
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Interior (walls) is a bit dated, expensive mini bar

    Nice rooms (actually apartments), friendly staff (especially at the reception and cleaning ladies), loved the pool party with DJ and the area around the pool.

    Stayed in May 2025

  • Reviewed: 31 May 2025

    7.0
    Good hotel need improvement
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    1-coffee/tea are charged in the room - should be free like other hotel closeby for same room cost . Please change that . 2-room bit old & ventilation in bathroom is not good considering cost of staying there . 3- You get charged after you leave without your consent on items you dont use - lucky I got refunded after i complaint. 4- Good hotel do not charge use of safe deposit daily - should follow other nearby hotel example . 5- coffee machine gives diluted coffee- should get rid of it asap. 6-gym equipment need improvement asap - very old & not much equipment for this modern age - should not be mentioned it us a gym .

    location staff is friendly / helpful good view on higher floor nice pool room for improvement

    Stayed in May 2025

  • Reviewed: 29 May 2025

    9.0
    I would go back definitely
    • Leisure trip
    • People with friends
    • Apartment with Garden View
    • Stayed 9 nights
    • Submitted via mobile

    Only one thing was the corridor was a bit dark.

    I think its convenience location wise was great. The bed was super comfortable and the shower great. The pool area was fab.

    Stayed in May 2025

  • Reviewed: 22 May 2025

    9.0
    Excellent, would certainly book this again
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights

    Nothing, everything was great

    Everything was excellent, room was spacious and cleaners came daily to clean and give fresh towels. Pool and bar area was exceptionally clean and service was fantastic. Location was perfect - within waling distance of bars resturants and beach

    Stayed in May 2025

Showing 1 – 25

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