Fridge freezer in the room

We loved our stay however my child is autistic and has a restrictive diet. We had originally booked a room with kitchenette as we needed a fridge freezer and cooking facilities to feed our child but we were given royal family level which was excellent however it was not suitable for our requirements. I would Definitely stay again royal level if the rooms were equipped with at least a fridge freezer. All of our child’s food had gone off due to storing in The minibar which isn’t suitable for keeping diary and meat cold. Only drinks. So we really struggled to feed our child at the complex even though we were all inclusive he wouldn’t eat the hotel food. So he was extremely hungry. It would be amazing if a fridge freezer would be in the total level rooms instead of a minibar.

Stayed in August 2025

Great food, especially dinners/suppers. Great drinks at the bar near the port. Smooth check-in, helpful staff.

Stayed in July 2025

We had an upper floor apartment, but there was no hand rail, just steps which my wife found awkward, not very safe if you have a knee problem. It was a non-smoking facility, which we found a bit discriminating. We were also put in a family section so a bit disappointed being two adults only. No WiFi connection possible, apparently a faulty system which did not get rectified.

Location, the Spar, close to the airport, options for meal choices, 3 buffet restaurants, a nice upgrade to the Royal level , Sunbed towels great idea. Very comfortable beds.

Stayed in May 2025

Some equipment, e.g. fridge, could do with updating.

Clean, spacious, quiet accommodation. Very comfortable beds. Helpful, cheerful staff in all areas. Excellent facilities on the complex. Good sized electric kettle & mugs in kitchen.

Stayed in May 2025

The apartment we were in was a bit dated and could do with modernisation

Great resort and location. The kids club was super and the hotel staff were extremely helpful and friendly.

Stayed in April 2025

Being told my room wasn't ready

Location

Stayed in March 2025

The location , I like that Caleta was quite place but not a lot to do. Perfect if people want relax

Range of facilities, selection of food in restaurants very good, staff very helpful and the hotel was kept clean

Stayed in March 2025

The bathrooms need a bit or a retouching

Nice Bungalows with lots of space

Stayed in March 2025

Some facilities might be better maintained

Royal level treatment, food, location and a lot of facilities, sports, entertainment. Very good food at El Ancla with super view and amazing staff (breakfast and dinner) and a lot of choice of other restaurants. Very nice pool and ocean view in the royal family area. Amazing walks on the coast.

Stayed in March 2025

We were given a disabled equipped room which was a bit odd and things are not at the correct height for the able bodied. Pool was cold . Kitchenette poorly equipped - not even a tea towel

Good location and spacious room Free drinks one evening which was a nice surprise

Stayed in February 2025

A bit dated and tired

Excellent location

Stayed in February 2025

Quite a walk into town. I've recently had an ankle operation so had to get taxi to and from town centre.

Had a free room upgrade to a very comfortable room with private jacuzzi

Stayed in February 2025

Pool and Kids Club were great! Parking was easy and on site.

Stayed in February 2025

Water pressure in the shower was a bit low.

The hotel is beautiful, lots of facilities and things to do on the hotel grounds. The staff were very friendly and accommodating. The room was very comfortable, I would have loved to stay an extra night!

Stayed in January 2025

The self-catering equipment was poor to nonexistent.

Nice superior Bungalow with a sea view and comfortable bed.

Stayed in January 2025

So pricey, 2 nights room only £380 for 1 guest

My Bungalow was sweet, comfortable, love the walk in shower

Stayed in January 2025

We paid extra to have a Junior Suite duluxe with sea view and hot tub. I chose this room type because it had a terrace with sunbeds it and I had read the reviews saying there are not enough sunbeds for the number of guests at the pool (definitely true). But our room (3025) and those alongside it did not get any sun on the terrace at any time during our stay (December). So it was completely pointless and a waste of money because the area could not be used for sunbathing. So if you are thinking of doing this, don't.

The hotel is nice. Lots of choice of places to eat, a spa, decent sized pool. Our room was spacious and the beds were very comfortable. The whole resort was very clean. The beach area was nice and yellow sand rather than black. The resort had a good amount of bars and restaurants within easy walking distance of the hotel. Alcoholic drinks in the hotel bars seemed reasonably priced.

Stayed in December 2024

Overall very relaxing and comfortable

Clean and comfortable beds. Great location

Stayed in December 2024

The dinner buffet was poor. I recommend NOT doing the dinner. There are a lot of restaurants nearby.

The bed was super comfortable. There was live music right outside our terrace. Good shower. Dental kit and razor provided. Bathrob and slippers provided. There was a TV in the bedroom. Breakfast was good. Very reasonable price overall. We took a taxi from the airport, costing 16 Euro each way. Note that it's likely there will be a queue at the airport's taxi stand.

Stayed in December 2024

During the week once there was no water for 2 hours and once there was no electricity for a longer time. Near our hotel at the embankment there was a lot of garbage over the trash can during the whole week.

We liked the location near the sea and close to the center, the place was not crowded. The apartment was clean, the staff was friendly. Everything for snorkeling and tours was nearby.

Stayed in December 2024

Didn't realise there would be such a walk everyday up to get food in the hotel fron the bungalows. not much around the hotel to do. Not many shops around, It was outside of the town. Still loved it but thats just being picky!

Walks were beautiful. Hotel was gorgeous and we did love it

Stayed in December 2024

breakfast and dinner wasnt anything special

fantastic location great bugalows

Stayed in December 2024

All was good, just few little details about the facility to improve, but in general it was a very good hotel.

Location and privacy

Stayed in November 2024

Rooms exceptionally dark and hot tub is not as described. It’s a bath in the dark garden and not very private. The “hot tub” is actually a jacuzzi bath in the garden. You have to fill it yourself using the tap on the side. It took around 45mins to fill it. Your water also just gets cold after a while. It’s not really deep enough and there are only a few pathetic jets. It’s was a waste of money paying for this room and feel mislead. I messaged the hotel during the stay and didn’t get a reply. Hardly any natural Light in the room, needed lights on in the day. Nowhere to dry wet swim wear or towels. Sun bed in garden but wasn’t a nice place to sit, surrounded by very tall Dark grey walls. Felt a bit like a prison. Shower room was leaking and had damp wall. A bit of a strange layout too.

Nice location. Staff and breakfast service very nice. Good food but only had breakfast. Parking very close to rooms. Comfortable bed with lots of pillows.

Stayed in November 2024