Reviews of Barceló Fuerteventura Castillo 4 stars
Avenida del Castillo, s/n, 35610 Caleta De Fuste, Spain
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe loved our stay however my child is autistic and has a restrictive diet. We had originally booked a room with kitchenette as we needed a fridge freezer and cooking facilities to feed our child but we were given royal family level which was excellent however it was not suitable for our requirements. I would Definitely stay again royal level if the rooms were equipped with at least a fridge freezer. All of our child’s food had gone off due to storing in The minibar which isn’t suitable for keeping diary and meat cold. Only drinks. So we really struggled to feed our child at the complex even though we were all inclusive he wouldn’t eat the hotel food. So he was extremely hungry. It would be amazing if a fridge freezer would be in the total level rooms instead of a minibar.
Fridge freezer in the room
Dear Janine, Thank you very much for your review. We sincerely regret the challenges you faced with food storage during your stay. Please know we're reviewing our room amenities to better accommodate guests with specific dietary requirements. However, we're delighted you appreciated our Royal Level accommodations and found our staff service exceptional. It's wonderful you enjoyed our diverse dining options and prime beachfront location near Caleta de Fuste's sports marina. We look forward to welcoming you for another pleasant holiday. Best wishes, Chantal Sassmannshausen Royal Concierge Barceló Fuerteventura Royal Level
Dear Janine, Thank you very much for your review. We sincerely regret the challenges you faced with food storage during your stay. Please know we're reviewing our room amenities to better accommodate guests with specific dietary requirem… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel structure is really beautiful, not the typical big hotel with more floors but is like a village with bungalows and villas. The position is nice as you can reach the best beaches in a reasonable amount of time and Caleta Fuste itself is a nice beach.
This hotel has a great potential but is not properly managed. We faced different issues: - Baby Club. We put our daughter at the mini club the first day. After 2 hours we have been called saying she wanted to come back with us. The reality was that she was left playing alone in the small swimming pool for a while, as explained by a witness, and fell and bruised her knee while not being supervised. On top of that, the baby club's door was not secured, so she went out to reach for help, as she didn't have any support there. One of the lifeguards from the pool nearby found her and called us, preventing further accidents. The baby club is a big structure, and only one person was responsible for the kids with nobody controlling the entrance. Unbelievable. Nobody came to us later asking if our kid was ok. We did not use it anymore. - Food. We used only the big buffet restaurant. Even if there was lot of choice the average quality of food was poor. - Service. There are lot of people working, but in our opinion not properly trained. We've been left several times with dirty dishes on the table with nobody taking them even if walking around our seats. When you order from the wine list, most of the time the staff have no clue about what is in the list. When ordering at the pool bar, often was long waiting time even if no cue and the staff in clear difficulty managing the drinks. - Swimming pool. The pools are nice. The issue is that there are only few spots with sun umbrellas and most of the beach loungers have no protection from the sun. Not ideal with all the kids in the hotel as you don't have protection during the worst sun hours.
Dear Giacomo, Thank you for taking the time to share your feedback. We're addressing your concerns about child safety protocols and staff responsiveness through renewed training initiatives. Your experience with our buffet variety doesn't reflect our usual culinary standards, and we've shared this with our executive chef. Our beachfront location continues to be a highlight for guests exploring the island's natural beauty. We hope this advantage enhanced your discovery of Fuerteventura's coastline. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Giusy Spada Guest Experience Manager Barceló Fuerteventura Castillo Barceló Fuerteventura Beach Resort
Dear Giacomo, Thank you for taking the time to share your feedback. We're addressing your concerns about child safety protocols and staff responsiveness through renewed training initiatives. Your experience with our buffet variety doesn't… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGreat food, especially dinners/suppers. Great drinks at the bar near the port. Smooth check-in, helpful staff.
Dear Mateusz, Thank you for taking the time to share your experience at Barceló Fuerteventura Castillo. We are delighted to read about your satisfaction with our culinary offerings and beverage selection at our port-side establishment. Our team members take pride in delivering a seamless experience, from the moment you arrived at reception throughout your entire stay. The comfort of our accommodations, combined with our range of facilities, allows us to create a welcoming environment for all our guests. We would be honored to welcome you back for another memorable stay. Best regards, Guest Experience Team Barceló Fuerteventura Castillo Barceló Fuerteventura Beach Resort
Dear Mateusz, Thank you for taking the time to share your experience at Barceló Fuerteventura Castillo. We are delighted to read about your satisfaction with our culinary offerings and beverage selection at our port-side establishment. … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewParking
Sparse room no info
Dear Martyn, Thank you for taking the time to share your feedback about your stay at Barceló Fuerteventura Castillo. We are delighted to know that you found our convenient parking facilities met your needs. We sincerely apologize that some aspects of your stay did not meet your expectations. Our recently renovated bungalows and studios are designed to provide a comfortable stay with modern amenities, including air conditioning, fully equipped bathrooms, and kitchen facilities. Our reception team is available 24/7 to provide detailed information about our extensive range of services and to assist with any requirements during your stay. We hope to have the opportunity to welcome you back for a more satisfying experience. Best regards, Jose Manuel Ramirez Guest Experience Team
Dear Martyn, Thank you for taking the time to share your feedback about your stay at Barceló Fuerteventura Castillo. We are delighted to know that you found our convenient parking facilities met your needs. We sincerely apologize that som… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewIt was absolutely beautiful, the food was amazing, and the rooms we stayed in were in the perfect location to get to everything we needed (pool, bar, restaurant and reception).
Everything was perfect.
Dear Rebecca, We sincerely appreciate your wonderful feedback about your family stay at Barceló Fuerteventura Castillo. Your perfect rating brings us tremendous satisfaction. The accommodations and amenities exceeded your expectations, while our dedicated personnel ensured your family's complete comfort. The convenient layout of our resort, paired with our commitment to excellence, created the ideal setting for your memorable vacation. We would be honored to welcome your family back for another memorable stay. Warm regards, Giusy Spada Guest Experience Manager
Dear Rebecca, We sincerely appreciate your wonderful feedback about your family stay at Barceló Fuerteventura Castillo. Your perfect rating brings us tremendous satisfaction. The accommodations and amenities exceeded your expectations, wh… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewI liked the calmness and the staff was very nice. There was lots of places near the hotel to relax and have a good time.
Nothing. I would like to go back.
Dear Fred, We truly appreciate your wonderful feedback about your stay at Barceló Fuerteventura Castillo. Your glowing review fills us with immense joy. We are delighted that you found our establishment to be exceptional in every aspect. The serene ambiance of our recently refurbished bungalows perfectly complements the peaceful nature of Fuerteventura. Our dedicated team takes great pride in maintaining the highest standards of service, ensuring immaculate premises and outstanding comfort throughout our 407 modern accommodations. The strategic position near the marina, combined with our extensive amenities including three magnificent swimming pools, diverse dining venues and the luxurious U-Spa, creates an ideal setting for a memorable holiday experience. We look forward to welcoming you back for another perfect stay. Best wishes, Jose Manuel Ramirez Guest Experience Team
Dear Fred, We truly appreciate your wonderful feedback about your stay at Barceló Fuerteventura Castillo. Your glowing review fills us with immense joy. We are delighted that you found our establishment to be exceptional in every aspect. … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLocation, the Spar, close to the airport, options for meal choices, 3 buffet restaurants, a nice upgrade to the Royal level , Sunbed towels great idea. Very comfortable beds.
We had an upper floor apartment, but there was no hand rail, just steps which my wife found awkward, not very safe if you have a knee problem. It was a non-smoking facility, which we found a bit discriminating. We were also put in a family section so a bit disappointed being two adults only. No WiFi connection possible, apparently a faulty system which did not get rectified.
Dear Joe, We appreciate you sharing your experience at our resort. We are delighted that you enjoyed our prime location and excellent dining options. Your appreciation of our comfortable accommodations and premium amenities is particularly gratifying. We also appreciate your constructive feedback regarding the access to your apartment, the smoking policy, and the Wi-Fi connection. We take all comments seriously, and your observations will be reviewed by the relevant departments to help us continue improving our services. We hope to have the pleasure of serving you again. Kind regards, Almudena Sánchez Barceló Fuerteventura Beach Resort, Guest Experience Team
Dear Joe, We appreciate you sharing your experience at our resort. We are delighted that you enjoyed our prime location and excellent dining options. Your appreciation of our comfortable accommodations and premium amenities is particularly… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewClean, spacious, quiet accommodation. Very comfortable beds. Helpful, cheerful staff in all areas. Excellent facilities on the complex. Good sized electric kettle & mugs in kitchen.
Some equipment, e.g. fridge, could do with updating.
Dear Mary, Thank you for taking the time to share your detailed feedback about your stay at Barceló Fuerteventura Castillo. We are delighted that your experience at our resort was predominantly positive. We appreciate your comment regarding the appliances, and we want to express our sincere apologies for any inconvenience this may have caused. Our maintenance team is always available to address any concerns during your stay. It brings us great satisfaction to know that you appreciated our spotless and spacious accommodation, along with the tranquil atmosphere that characterizes our property. We are particularly pleased that you found our team members to be attentive and cheerful, as they strive to provide exceptional service to all our guests. Furthermore, we are thrilled that you enjoyed our extensive range of amenities and found the in-room facilities, particularly the beverage preparation equipment, to be suitable for your needs. We would be honored to welcome you back for another memorable stay. Best regards, Jose Manuel Ramirez Guest Experience Team, Barceló Fuerteventura Castillo
Dear Mary, Thank you for taking the time to share your detailed feedback about your stay at Barceló Fuerteventura Castillo. We are delighted that your experience at our resort was predominantly positive. We appreciate your comment regardi… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewI was told I can pay for breakfast and lunch at the buffet. When I went to buffet and had lunch, I was told it was €24. That’s absurdly not worth it, and it’s purely wrong. Will never stay there again.
Dear Guest, Thank you for sharing your opinion following your recent stay. We regret that the buffet pricing did not meet your expectations. Our prices are clearly stated, and we always encourage guests to ask our team about meal options or possible upgrades to ensure the best experience. We are sorry that this situation affected your stay and appreciate your comments, which help us improve our communication. We sincerely hope you will give us another opportunity to demonstrate our true commitment to exceptional service. Best regards, Almudena Sánchez Guest Experience Team Barceló Fuerteventura Castillo Barceló Fuerteventura Beach Resort
Dear Guest, Thank you for sharing your opinion following your recent stay. We regret that the buffet pricing did not meet your expectations. Our prices are clearly stated, and we always encourage guests to ask our team about meal options… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewThe bungalows are lovely modern and spacious
Nothing not to dislike
Dear Jane, We’re grateful for your comments and thrilled to hear you enjoyed your five-day stay with us at Barceló Fuerteventura Castillo. It’s great to know you found the bungalows modern, spacious, and the beds especially comfortable,your kind words truly mean a lot to us. If you’d like to support our team further, we’d really appreciate a review on TripAdvisor or Google, as it helps other guests learn about our hotel. We hope to have the pleasure of welcoming you again soon! Kind Regards, Giusy Spada Guest Experience Manager Barceló Fuerteventura Castillo
Dear Jane, We’re grateful for your comments and thrilled to hear you enjoyed your five-day stay with us at Barceló Fuerteventura Castillo. It’s great to know you found the bungalows modern, spacious, and the beds especially comfortabl… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewGood breakfast
There was a strong damp smell in the room. I didn’t feel safe because I was the first bungalow on the main road. There was no key to get in or out of room. I Had to leave the door open to go and get food across the street which was very risky as my suitcase was in the room and someone could have went into the room when I wasnt there. I was a good bit away from reception if I needed to get into the room as there was no key.
Dear Anna, Thank you for taking the time to share your comments. We’re very sorry for the inconvenience caused by not being able to use a key during your stay. Unfortunately, all electronic systems failed nationwide during that period, which affected the functioning of our room keys. We understand how this must have made you feel unsafe, and we sincerely regret the discomfort it caused. We’re also sorry to hear about the damp smell in the room and appreciate you bringing this to our attention. Your feedback will be reviewed by our team to ensure improvements are made. If you decide to give us another opportunity in the future, please don’t hesitate to contact us directly—we’ll do our best to ensure a smooth and enjoyable experience. Kind regards, José Manuel Ramírez Guest Experience Team Equipo de Barceló Fuerteventura Beach Resort
Dear Anna, Thank you for taking the time to share your comments. We’re very sorry for the inconvenience caused by not being able to use a key during your stay. Unfortunately, all electronic systems failed nationwide during that period… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewSize of rooms and location to beach
Dear Derek, Thank you very much for your kind feedback. It truly warms our hearts to hear that your stay at Barceló Fuerteventura Castillo was a memorable one. We are delighted that you enjoyed the spaciousness of our rooms, our prime beachfront location and the variety of facilities we offer. Our team strives to provide comfort and exceptional service, so knowing we met your expectations in these areas is truly rewarding. Furthermore, we are glad that the value and cleanliness of our resort contributed to a pleasant experience for you. It is great that the efforts of our staff made a positive impact on your stay. We take pride in ensuring that every guest feels at home and well cared for while enjoying the tranquility and sunshine at our idyllic location. We look forward to welcoming you back for another memorable experience. Best wishes, Giulia Coraggio Jefa del departamento de Experiencia del cliente Head of Guest Experience department Barceló Fuerteventura Beach Resort Hotel Barceló Fuerteventura Mar **** Hotel Barceló Fuerteventura Castillo ****
Dear Derek, Thank you very much for your kind feedback. It truly warms our hearts to hear that your stay at Barceló Fuerteventura Castillo was a memorable one. We are delighted that you enjoyed the spaciousness of our rooms, our pri… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewGreat resort and location. The kids club was super and the hotel staff were extremely helpful and friendly.
The apartment we were in was a bit dated and could do with modernisation
Dear Sinead, We appreciate that you took the time to share your experience with us. We are truly appreciative of the kind words you have shared about your stay at our resort. We regret to hear that the accommodations did not fully meet your expectations in terms of modernity. Our bungalows and studios are a blend of contemporary comfort and traditional Canary Island charm, and we are continuously working to improve our guest experience, including the periodic refurbishment of our rooms. We are thrilled that you valued the variety of activities and the dedication of our team, particularly the kids club which is designed to entertain our younger guests with a myriad of engaging activities. Nonetheless, we are also delighted that you found our staff to be helpful and friendly. Their commitment to providing exceptional service is something we take great pride in, and it is rewarding to know that this contributed significantly to your positive experience at Barceló Fuerteventura Castillo. Finally, the prime location of our resort is indeed one of our most treasured features, offering easy access to the tranquil beauty of Fuerteventura and a plethora of outdoor activities for our guests to enjoy. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Giusy Spada Guest Experience Manager Barceló Fuerteventura Castillo
Dear Sinead, We appreciate that you took the time to share your experience with us. We are truly appreciative of the kind words you have shared about your stay at our resort. We regret to hear that the accommodations did not fully me… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewGood sized bungalow Close to beach Large pools
Far too busy Not enough sunbeds Everything charged on top eg pay for towels, safe, sunbeds on beach Not properly cleaned room/bathroom Bugs in room
Dear Naomi, Thank you for taking the time to review your recent stay at our hotel. We are disheartened to hear that certain aspects of your stay at Barceló Fuerteventura Castillo did not meet your expectations. Our aim is to provide an environment of comfort and relaxation for all our guests, and we regret that we fell short during your visit. We take note of your comments regarding the business of the hotel and the availability of sunbeds. We understand that serenity and space are important to our guests, and we are continually working to manage this balance effectively. Furthermore, we are surprised to hear about the cleanliness and presence of bugs in your room. Please be assured that we uphold the highest standards of cleanliness and pest control, and we will reinforce our protocols to prevent such occurrences in the future. We are pleased that you appreciated the spaciousness of the bungalows and their proximity to the beach, providing an ideal setting for a beachside getaway. It is also great to hear that you enjoyed our large pool areas, designed for relaxation and leisure. With the beautiful Caleta de Fuste and our resort's unique location, we hope that the positive aspects of your stay made for memorable moments. We hope to welcome you again in the future. Best wishes, Giulia Coraggio Jefa del departamento de Experiencia del cliente Head of Guest Experience department Barceló Fuerteventura Beach Resort Hotel Barceló Fuerteventura Mar **** Hotel Barceló Fuerteventura Castillo ****
Dear Naomi, Thank you for taking the time to review your recent stay at our hotel. We are disheartened to hear that certain aspects of your stay at Barceló Fuerteventura Castillo did not meet your expectations. Our aim is to provide an … Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified review