Reviews of Occidental Playa de Palma 4 stars
Fra Joan Llabrés, 16, 07600 Playa de Palma, Spain
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Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe food was fantastic and a few members of staff were nice too
Majority of staff were very rude, especially the security. A lot of loud and obnoxious guests. Air conditioning barely worked in our rooms. A foul smell resonated around and in our rooms too.
Dear Guest, We appreciate you taking the time to share your feedback with us. We sincerely apologize that your stay did not fully meet your expectations. Our maintenance team promptly addresses any climate control concerns to ensure optimal room temperature, and our housekeeping department maintains meticulous cleanliness standards throughout the premises. The comfort of our guests remains a top priority, and our team is available around the clock to address any concerns that may arise during a stay. We are delighted to learn that you enjoyed our culinary offerings. The dedication of our kitchen team shines through in the preparation of our diverse menu selections. We also appreciate your kind words about certain members of our personnel who demonstrated genuine hospitality during your visit. We hope to have the opportunity to welcome you back for a more satisfactory experience. Best regards, Fernando Veiga, General Manager
Dear Guest, We appreciate you taking the time to share your feedback with us. We sincerely apologize that your stay did not fully meet your expectations. Our maintenance team promptly addresses any climate control concerns to ensure optim… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewHorrible property with very rude staff
My whole experience was horrible
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Our team maintains high standards of service and hospitality, which is why we are particularly concerned about your experience. The entire staff is consistently available on site to address any matters that may arise during our guests' stays, ensuring prompt assistance and resolution of any discomfort. Our property features recently renovated accommodations, a wellness center with sauna and Turkish baths, and a renowned cycling center, all managed by our dedicated team who strives to deliver exceptional experiences to each guest. We hope you will give us another opportunity to demonstrate our true standards of service. Best regards, Fernando Veiga, General Manager
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Our team maintains high standards of service and hospitality, which is why we are particularly concern… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewI liked the staff and the quality of the food. Also I like that there are a lot of facilities in a proper size like fitness, pools, sauna, restaurants and placement of the property
The apartments were worn out, a bit too much in my opinion. Everything functioned ok but not at 4 star level. The electricity switches completely off when you remove the cards, I would like to keep it for charging devices. Also the bathroom hat no window to open and no shower (my preference). One day the water was only hot.
Dear Aljoscha, Thank you for your review. We regret to hear that the condition of the apartments did not fully meet your expectations for a four-star establishment. Our intent is to provide accommodations that are not only functional but also comfortable and up to date. We acknowledge the inconvenience caused by the electricity switches powering down during your absence and understand the need for continual access to charge personal devices. Additionally, we recognize your preference for a bathroom with a shower and a window, and we take note of the water temperature issue you encountered. We are delighted that you enjoyed the dedication of our staff and the culinary offerings at Occidental Playa de Palma. Our team strives to deliver exceptional service and a memorable dining experience, and we are pleased that these aspects stood out during your stay. Equally, we are pleased that our variety of facilities, including the fitness center, pools, and sauna, contributed positively to your visit. Nonetheless, we appreciate your recognition of the location and convenience of our hotel, situated near the beach and a variety of local attractions. We hope that our proximity to these areas enhanced your stay, and we look forward to the opportunity to improve upon the aspects you highlighted in the future. We hope to welcome you again in the future. Best regards, Fernando Veiga, General Manager
Dear Aljoscha, Thank you for your review. We regret to hear that the condition of the apartments did not fully meet your expectations for a four-star establishment. Our intent is to provide accommodations that are not only functional bu… Show more
Reviewed: 17 February 2025 · Stayed in December 2024
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewThe hotel has a self service laundry room which is very convenient. Their heated indoor pool is quite nice.
If the hotel had a game room or a pool table would be great.
Dear Xim, Thank you for taking the time to share your experience with us. We're glad to hear that you had a nice stay and that you found our self-service laundry room convenient. It's also great to know that you enjoyed our heated indoor pool! We appreciate your suggestion regarding a game room or a pool table. We are always looking for ways to enhance our guests' experience, and your feedback is valuable in helping us explore potential improvements. We hope to welcome you back in the future and provide you with an even better stay. If there’s anything else we can do to make your next visit more enjoyable, please let us know! Best regards, Guest Experience Manager Occidental Playa de Palma, General Manager
Dear Xim, Thank you for taking the time to share your experience with us. We're glad to hear that you had a nice stay and that you found our self-service laundry room convenient. It's also great to know that you enjoyed our heated indoor… Show more
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewThe hotel overall is really nice, the variety of food was very good and the location is also very convenient. It`s around 10 min from the airport and 20/30 min from the center. There is also convenient public transport.
The SPA Zone is smaller than expected, small sauna and steaming room. Our room was a little smaller, but we had a really nice balcony. There are several types of AI packages which we did not know in advance or did not see (soft and may be full). The soft one does not include hard liquor (expect beer and wine during main meals).
Dear Boryana, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay and that you found our hotel, food variety, and convenient location to be positive aspects of your visit. Our proximity to the airport and easy access to public transport are indeed great advantages, and we’re happy you found them useful. We appreciate your constructive feedback regarding the spa area. We understand that expectations regarding space and facilities may vary, and we will take your comments into account as we continue to improve our services. Additionally, we acknowledge your remarks about the different types of all-inclusive packages. We regret any confusion and will review how we can better communicate the details of our offerings to ensure transparency for our guests. It’s great to know that despite these points, you had an enjoyable stay, and we truly hope to welcome you back in the future for an even better experience. Please don’t hesitate to reach out if there’s anything we can do for you in your next visit. Best regards, Guest Experience Manager Occidental Playa de Palma, General Manager
Dear Boryana, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay and that you found our hotel, food variety, and convenient location to be positive aspects of your visit. Our p… Show more
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewOverall it was a great hotel, with warm clean pool, really good breakfast. Very pleasant stuff in the restaurant and bars. They don't do enormous amount of food variety. But it is good quality. And tasty. Good quality cocktails, pleasant atmosphere. I dont agree with comment that hotel is old. I think they take good care of it. And really try their best.
Receptionist and one of the hostess could not speak any English. That was really weird. There are no activities for children - which was ok for us, but families with kids in active age should think about this. No mini disco, no children club. But Halloween party was great.
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewMy flight was cancelled and I wanted to stay closer to the airport for my flight the next morning. Sister property of the hotel I was previously staying at. Beautiful hotel. Lovely staff. The public areas were very impressive. Whilst there were a few kids there it felt more adult only. Relaxed vibe. The restaurant was really large and unlike the last hotel it wasn't like feeding time at the zoo trying to get to the various food stations. Food seemed higher quality too. I would 100% stay here over the Occidental Cala Vinas. Although that hotel I would say is better for families.
I booked All Inclusive even though only staying one night. Alcoholic drinks are only included at mealtimes. You do get a 50% discount on drinks at other times. I was only offered one drink during dinner. I would opt for Half Board next time. I got upgraded to a one bed apartment on ground floor. The decor was quite dated compared to the rooms at the Occidental Cala Vinas.
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewEverything
No early check in
Reviewed: 17 September 2024 · Stayed in July 2024
Verified reviewReviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReally excellent friendly and attentive staff. The place is like a small "oasis" between all the new white same-looking hotel blocks at Playa de Palma. Pool area was great with 2 options, palms and enough chairs. Other guests were a good mix of couples, families and youth travellers. The main more-historic building has been nicely extended with lower level additional accommodations with more modern rooms. Food and buffet were extraordinary good - high variety and clean dining area inside and outside.
It is close to the real tourist entertainment areas like Bierkönig and Schinkenstrasse. This can be practical, but also means that you can hear some music from the outside - depending on where your room is located. We had a small room in the main building which was more old fashioned. Our request to be with pool view was fulfilled - still the room was only on first floor and therefore darker. Also the air conditioning was not as strong as needed to cool it down.
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewGood location, just 5 minutes from the beach. A lot of stores are nearby. The food was great and varied. Live show every night, some of which were pretty good.
We bought an all-inclusive package, but upon arrival, we got to know that this is a so-called "soft" all-inclusive. That means we still have to pay for alcoholic drinks in the bar with 50% discount and have up to free 3 drinks allowance during lunch/dinner. Not a big deal for us, but it's still good to know.
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewStaff of restaurant the best and food amaizing! Location. Swimming pool is exellent!
The air conditioner worked very poorly. The room was very hot
Reviewed: 16 June 2024 · Stayed in June 2024
Verified reviewReviewed: 17 May 2024 · Stayed in April 2024
Verified reviewThe location was perfect for my attending a conference right next door, even though it was a holiday resort. Small room but adequate. Nice pool area.
Food, all buffet and not very good quality in my view. I had breakfast and dinner and I was not very impressed. I wouldn't want to spend a week of my holiday there. Large bar, but very clinical, not very inviting.
Dear Mrs. Michaela, We sincerely thank you for taking the time to share your opinion about your last stay at our hotel Occidental Playa de Palma. Your detailed feedback will help us to further improve the quality of our services. First of all, thank you for your feedback about our buffets, although we regret that we were not able to satisfy your culinary desires on this occasion. Please be assured that your comments will be shared with our chefs to improve the dining experiences of our future guests. Secondly, we are sorry that we did not exceed your expectations with the bar design and that you found the ambiance unwelcoming. With that, we will look into how we can improve the ambiance to make it more welcoming. Finally, we are happy to read that you found the location of the hotel to be ideal in your view of Hotel Occidental Playa de Palma. We hope that you will have the opportunity to visit us again in the future and that we will be able to exceed your expectations. With best regards, Guest Experience Manager Occidental Playa de Palma, Camila Schmitt
Dear Mrs. Michaela, We sincerely thank you for taking the time to share your opinion about your last stay at our hotel Occidental Playa de Palma. Your detailed feedback will help us to further improve the quality of our services. Firs… Show more
Reviewed: 30 April 2024 · Stayed in April 2024
Verified reviewfood, friendly staff, decent room
noise from German groups of drunken loud people
Reviewed: 26 April 2024 · Stayed in April 2024
Verified reviewThe customer service, food and cleanliness has been excellent
Nothing
Reviewed: 23 April 2024 · Stayed in April 2024
Verified reviewThe location of the hotel is perfect, restaurants are nearby, hotel stay in a quite area. Breakfast is perfect.
there is no bar open during the day
Reviewed: 23 April 2024 · Stayed in April 2024
Verified reviewlocation for cycling holiday
breakfast could have been a little hotter
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewFacilities were good, staff friendly.
Room rather small. Hot food was always nearly cold, never hot.
Dear Guest, Thank you for sharing your experiences with us. Regarding your comment about your stay, I am sorry that the room did not meet your expectations. We also have other room types such as Junior Suites and Apartments which may be more suitable for your needs. I am very pleased that the team was able to accommodate your needs during your stay. Thank you again for sharing your impressions with us. We look forward to seeing you again soon. Guest Experience Manager Occidental Playa de Palma, General Manager
Dear Guest, Thank you for sharing your experiences with us. Regarding your comment about your stay, I am sorry that the room did not meet your expectations. We also have other room types such as Junior Suites and Apartments which may be… Show more
Reviewed: 17 March 2024 · Stayed in February 2024
Verified reviewThe hotel is convenient, our room was clean and comfortable, the breakfast was good and the staff we encountered were pleasant and knowledgeable
Reviewed: 11 March 2024 · Stayed in March 2024
Verified reviewDear guest, Thank you for sharing your opinion, at Barceló we always strive to exceed the expectations of our guests and this opinion helps us to continue improving. If you need anything, please do not hesitate to contact us. Thank you very much. Guest Experience Manager Occidental Playa de Palma, General Manager
Dear guest, Thank you for sharing your opinion, at Barceló we always strive to exceed the expectations of our guests and this opinion helps us to continue improving. If you need anything, please do not hesitate to contact us. Thank y… Show more
Reviewed: 23 February 2024 · Stayed in February 2024
Verified reviewReviewed: 22 February 2024 · Stayed in February 2024
Verified review