Reviews of Hotel Canal Olímpic 3 stars
Ginesta, 13, 08860 Castelldefels, Spain
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation and clean
No having dinner option
Dear Francesco, Thank you sincerely for sharing your experience. We are pleased to know that you appreciated both our location and the cleanliness of our facilities, two aspects we take great care in maintaining. We regret that you found no dining options available in the evening. While we currently do not offer a full dinner service, our café is open until 11:00 p.m. and provides a varied menu of snacks and light meals. Your feedback is valuable and will be taken into consideration as we continue to evaluate ways to improve our food and beverage offerings. We would be delighted to welcome you again in the future. Sincerely, The Management.
Dear Francesco, Thank you sincerely for sharing your experience. We are pleased to know that you appreciated both our location and the cleanliness of our facilities, two aspects we take great care in maintaining. We regret that you found … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLovely relaxing hotel with amazing pool area. Comfortable bed and very clean. Great little cafe and bar. Staff were very pleasant and helpful. Highly recommended. Short walk to the beach about 15 mins or to a great indoor shopping centre about 20 minutes.
Nothing was all great
Dear Julie, Thank you very much for taking the time to share your experience with us! It is a true pleasure to know that you enjoyed your stay at our cozy hotel. We are delighted that you highlighted two of our core values: excellent customer service provided by our wonderful staff, and offering the highest level of comfort to our guests. We are also glad to hear that you appreciated our pool area, the comfort of the bed, the cleanliness of the facilities, and the relaxing atmosphere of the hotel. Thank you as well for mentioning our café-bar, small, but designed to offer a pleasant experience. Feedback like yours motivates us to continue working with care and dedication. We would be delighted to welcome you back in the near future. Kind regards, The Management.
Dear Julie, Thank you very much for taking the time to share your experience with us! It is a true pleasure to know that you enjoyed your stay at our cozy hotel. We are delighted that you highlighted two of our core values: excellent cust… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThere is work going on to up date the property which is good, the WiFi was good. Some of the staff were really helpful.
Some of the staff were not particularly friendly and seemed to be too much trouble when asked anything. Limited bar menu.
Dear Kevin, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us identify both the things we are doing well and the areas where we can improve. We are glad to hear you enjoyed our newly installed WiFi system. It is one of the most advanced on the market, and we’re pleased it met your expectations. We also want to thank you for highlighting the helpful attitude of some of our team members. This is something we take great pride in, and it is one of the aspects our guests value most. Providing warm, personalized service is at the heart of what we strive to offer. However, we regret that not all aspects of the service were consistent during your stay. We take your observations about the attitude of certain staff members very seriously, and we will address this internally to ensure every team member reflects the level of service we are committed to. Lastly, we appreciate your feedback regarding the location and the limited bar menu. We are constantly reviewing these areas in order to improve the overall guest experience. We hope to have the opportunity to welcome you back in the future and offer you an even more satisfying stay. Warm regards, The Management.
Dear Kevin, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us identify both the things we are doing well and the areas where we can improve. We are glad to hear you enjoyed o… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewA great location, beautiful pool. The staff were fantastic accommodating, helpful and friendly.
N/A
Dear Sandra, Thank you very much for sharing such a kind comment. We are delighted to hear that your stopover in Spain started wonderfully with us. We are pleased that you enjoyed our Spanish-style hotel, our beautiful pool, and, above all, the excellent service provided by our team, to whom we will pass on your compliments for being helpful, kind, and attentive. We feel very fortunate to have a privileged location, and we are glad you appreciated it as well. We look forward to welcoming you again and continuing to provide memorable experiences. Sincerely, The Management.
Dear Sandra, Thank you very much for sharing such a kind comment. We are delighted to hear that your stopover in Spain started wonderfully with us. We are pleased that you enjoyed our Spanish-style hotel, our beautiful pool, and, above al… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was lovely and lots to choose from.
Room was old and the wallpaper looked damp.
Dear Ruth, Thank you sincerely for sharing your feedback. We are pleased to hear that you enjoyed our delicious breakfast and the wide variety of options we offer to cater to all tastes. We regret that the room did not meet your expectations, and we have taken note of your observation regarding the wallpaper. Your comment is very valuable to us and will be forwarded to our maintenance team to assess necessary improvements and ensure a more comfortable stay. We hope to have the opportunity to welcome you again and provide an even better experience. Sincerely, The Management.
Dear Ruth, Thank you sincerely for sharing your feedback. We are pleased to hear that you enjoyed our delicious breakfast and the wide variety of options we offer to cater to all tastes. We regret that the room did not meet your expectati… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewRoom needs upgrading but very clean and good service. A/C working well. The Bide was a bonus. Floors are wood which is better than carpet. Great. Room with Balcony.
None really. Pillows were very soft. could be more harder.
Dear Guest, Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed your stay and appreciated aspects such as the efficient air conditioning, the bidet, the wooden floors, and the balcony room. We are especially pleased that you highlighted the cleanliness, as it is one of our key strengths and one of the aspects most valued by our guests. We also appreciate your feedback regarding the pillows. We will take it into consideration, as quality rest is very important to us. It would be a pleasure to welcome you again in the future. Sincerely, The Management.
Dear Guest, Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed your stay and appreciated aspects such as the efficient air conditioning, the bidet, the wooden floors, and the balcony room. We are… Show more
Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewPool was fantastic. Room very clean and comfortable. Most of the staff were friendly and helpful.
A lot of work was being carried out, so it was noisy in the morning. And because our room was at the end next to the scaffolding, we had bits of masonry fall on our balcony. I believe that it's a temporary thing and the hotel did have signs up to apologise. Otherwise, we would have given it 10 out of 10!
Dear Susan, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our pool and found your room clean and comfortable. Cleanliness and customer service are core values for us, so we are especially pleased that you recognized and appreciated these aspects. We also truly value your kind words about our team. We strive every day to offer warm and attentive service, and your feedback is a wonderful encouragement to keep doing our best. We’re very sorry for the inconvenience caused by the improvement work taking place during your stay. We understand that the noise and the scaffolding near your room may have impacted your experience. As you rightly mentioned, this is a temporary situation, and we’re taking every step to minimize disruption for our guests. We hope to have the pleasure of welcoming you back very soon, once the improvements are complete, and to provide you with a fully satisfying experience, one truly worthy of a 10 out of 10! Warm regards, The Management.
Dear Susan, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our pool and found your room clean and comfortable. Cleanliness and customer service are core values for us, so we are especially pleased … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGood pool, cool staff
Broken things in the room, room was not clean nor it was cleaned to an acceptable standard when requested
Many thanks Jose Antonio for your review and time. It is a real pleasure to know that you enjoyed your stay in our cozy swimming pool. We are very pleased that you highlight one of our main values, offer an excellent customer service thanks to our great staff. We will review your comment to see if an effective and immediate solution is necessary to maximize guest satisfaction. We would love to receive your visit again, see you soon! Best regards.
Many thanks Jose Antonio for your review and time. It is a real pleasure to know that you enjoyed your stay in our cozy swimming pool. We are very pleased that you highlight one of our main values, offer an excellent customer service thanks… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe pool and pool area were lovely. The hotel itself had some lovely features and has the potential to be an amazing hotel. Just needs a few tweaks
The breakfast. The hot wasn't hot and the cold wasn't cold. 3 beds were squeezed into the room, so you couldn't use the door to the balcony. It's in a residential area, so no amenities near by. Quite a walk to anything. Didn't really cater for the english. The shower was cold even if you ran it for ages
Many thanks Donna for your review and time. We deeply regret not having been able to maximize your satisfaction, as we are continuously working to achieve this. We are carrying out an ambitious project to renovate all of our facilities in stages. The new air conditioning system, the new pool, new enclosures throughout the hotel, a project for the façade to further enhance the hotel's comfort, and the renovation of many of the bathrooms are now complete. For breakfast, we offer over 50 different types of quality products (hot and cold drinks, including LO'R coffee and premium tea, yogurt, cold cuts, sausages, eggs, omelette, cheese, cereals, whole and sliced fruit, up to six types of bread, butter, jam, oil, tomato, honey, freshly baked pastries, cakes, etc.) to suit the tastes and needs of all our guests. We would love to receive your visit again, see you soon! Best regards.
Many thanks Donna for your review and time. We deeply regret not having been able to maximize your satisfaction, as we are continuously working to achieve this. We are carrying out an ambitious project to renovate all of our facilities in s… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe pool area was nice and quiet most of the time during our stay.. Then staff eventually, not on arrival.. There is a reason for that I think The beds were amazing, so comfy
Greeting on arrival wasn't very friendly, there is only one person on the desk, and they have to also serve the bar. They have no support, it seems. They need 2 people during the busy times. They seem to have 2 at breakfast, but it's self service and quiet. They should help on reception in my opinion. The manager wasn't around much at all, I think I saw him twice during our 4 night stay. The pool is not adults only! The steps in the pool are dangerous, as they come out of the ground on one side when you leave, so could fall backwards. Our rooms balcony door was coming off hinges, the bathroom door was warped and hard to close, the wardrobe door hinge was faulty, therefore making the drawers hard to open. Air conditioning leaking. Nothing major, and it's under refurbishment, but don't let those rooms out. We had a power cut in our room, fuse box didn't sort it, plug socket was crackling, so our box was turned off that night and the next day we were moved to a different room. Which was much better, cleaner, updated, and we were given complimentary breakfast then next morning. The next morning someone was in our old room!!!! I saw the manager when I was in reception and asked him why that room was occupied again, nothing had been fixed, it was a Sunday. He said it was because of the water.. Rubbish electricity fault.. Very dangerous. The man on the staff night shift was an absolute star, he helped us with the electrics, nothing was a problem for him. The other girls were nice and helpful too, but if they had help, they would be happier.
Many thanks Denise for your review and time. We are very pleased that you highlight two of our main values, offer an excellent customer service thanks to our great staff and offer the maximum possible comfort to our guests. Regarding the room, as I told you in person the next day, we solved the problem with the light. However, we appreciate that you care as much as we do about our rooms and future guests. We are a cozy hotel, very charming and with a wonderful staff, we are deeply regret not having been able to maximize your satisfaction, as we are continuously working to achieve this. We would love to receive your visit again, see you soon! Best regards. The Management.
Many thanks Denise for your review and time. We are very pleased that you highlight two of our main values, offer an excellent customer service thanks to our great staff and offer the maximum possible comfort to our guests. Regarding the ro… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewPool was good, buffet breakfast was very good.
Location a bit far from metro station. No indoor footwear provided for bathroom.
Many thanks Mohammed for your review and time. It is a real pleasure to know that you enjoyed your stay in our cozy hotel. We are delighted to hear that you enjoyed our delicious breakfast. We will review your comment to see if an effective and immediate solution is necessary to maximize guest satisfaction. We would love to receive your visit again, see you soon! Best regards.
Many thanks Mohammed for your review and time. It is a real pleasure to know that you enjoyed your stay in our cozy hotel. We are delighted to hear that you enjoyed our delicious breakfast. We will review your comment to see if an effective… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe hotel is located not fsr from the beach, the staff is friendly and the accommodation is good.
Many thanks Olga for your review and time. It is a real pleasure to know that you enjoyed your stay in our cozy hotel. We are very pleased that you highlight two of our main values, an excellent customer service thanks to our great staff, and offer the maximum possible comfort to our guests. We would love to receive your visit again to continue enjoying together, see you soon! Best regards.
Many thanks Olga for your review and time. It is a real pleasure to know that you enjoyed your stay in our cozy hotel. We are very pleased that you highlight two of our main values, an excellent customer service thanks to our great staff, a… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewNice staff. Breakfast staff really good and obliging. Availability of glutenfree bread etc.
Lack of coffee/tea inroom service.
Many thanks Martin for your review and time. We are delighted to hear that you enjoyed our delicious breakfast. It is a real pleasure to know that you enjoyed your stay in our cozy hotel. We are very pleased that you highlight one of our main values, an excellent customer service thanks to our great staff. We will review your comment to see if an effective and immediate solution is necessary to maximize our guests' satisfaction. We would love to receive your visit again to continue enjoying together, see you soon! Best regards.
Many thanks Martin for your review and time. We are delighted to hear that you enjoyed our delicious breakfast. It is a real pleasure to know that you enjoyed your stay in our cozy hotel. We are very pleased that you highlight one of our ma… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewMany thanks Steffen for your review and time. It is a real pleasure to know that you enjoyed your stay in our cozy hotel. We are very pleased that you highlight two of our main values, an excellent customer service thanks to our great staff, and offer the maximum possible comfort to our guests. We would love to receive your visit again to continue enjoying together, see you soon! Best regards.
Many thanks Steffen for your review and time. It is a real pleasure to know that you enjoyed your stay in our cozy hotel. We are very pleased that you highlight two of our main values, an excellent customer service thanks to our great staff… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewIts under construction ! Pool was dirty , terrible location
Many thanks Kevin for your review and time. We deeply regret that we were unable to maximize your satisfaction, as we are continuously working to address this issue. We are undertaking an ambitious project to renovate all of our facilities in stages and improve guest satisfaction and experience at our cozy hotel. We will review your comment to see if an effective and immediate solution is necessary to maximize our guests' satisfaction. We would love to receive your visit again, see you soon! Best regards.
Many thanks Kevin for your review and time. We deeply regret that we were unable to maximize your satisfaction, as we are continuously working to address this issue. We are undertaking an ambitious project to renovate all of our facilities … Show more