Reviews of Bruc & Bruc

Dear Maria, thank you for taking the time to leave us your review. We are pleased to know that we have met your expectations and that both the service of our staff and the location of the hotel have been to your liking. We look forward to welcoming you on your next visit. Best regards. Ana // Front Desk.

Dear Maria, thank you for taking the time to leave us your review. We are pleased to know that we have met your expectations and that both the service of our staff and the location of the hotel have been to your liking. We look forward to w… Show more

Dear FATEMA, We have read your review and feel it is necessary to respond publicly to clarify certain points you mentioned and, above all, to provide a more complete and objective view of what occurred during your stay. You booked a room with a shared bathroom, an option that is clearly detailed both on the booking platform and in the confirmation sent via email. This condition was neither imposed nor omitted by the hotel, but selected by you at the time of booking. We regret that it was not to your liking, but it is not appropriate to hold the establishment responsible for a personal choice based on transparent and readily available information from the beginning. On the night of your stay, you played music at a high volume during rest hours, which disturbed other guests and forced our staff to intervene and ask you to lower the volume. Such behavior goes against the peaceful and respectful environment we strive to maintain within our premises. You also did not respect the check-out time, despite being informed in advance. This behavior caused delays in cleaning and affected the general operation of the hotel, as well as the service to other guests checking in that same day. Our team reminded you of this policy respectfully, but unfortunately, we did not receive the same consideration from your side. We find it surprising that you rated your entire experience so negatively, omitting these relevant details and not acknowledging the efforts made by our staff to provide you with adequate service, even in situations caused by your own actions. At our hotel, we work with seriousness, transparency, and commitment to offer a comfortable and respectful environment. We value guest feedback when it is fair and reflects reality. In this case, we believe it is necessary to clarify that your review does not accurately represent what happened. Sincerely, Felicitas.

Dear FATEMA, We have read your review and feel it is necessary to respond publicly to clarify certain points you mentioned and, above all, to provide a more complete and objective view of what occurred during your stay. You booked a room … Show more

Dear Joan, Thank you so much for sharing your experience! We’re thrilled to hear that you had such an enjoyable stay with us. It's great to know that the cleanliness, the location, and the kindness of our staff contributed to making your visit special. We're proud to know that you felt comfortable and well taken care of throughout your stay. It would be an honor to welcome you again on your next visit to Barcelona! Kind regards, Rosie W. - Front Desk

Dear Joan, Thank you so much for sharing your experience! We’re thrilled to hear that you had such an enjoyable stay with us. It's great to know that the cleanliness, the location, and the kindness of our staff contributed to making you… Show more

Dear Aldea, we thank you for your feedback, as it helps us improve our service. We appreciate your mentioning the cleanliness, as our daily housekeeping service is one of our most notable features, as is the daily linen change. We are also happy to know that you enjoyed the location and that our staff met your expectations. We will be more than happy to have you as our guest again on your next visit to Barcelona. Eduardo Baselli / Front Desk

Dear Aldea, we thank you for your feedback, as it helps us improve our service. We appreciate your mentioning the cleanliness, as our daily housekeeping service is one of our most notable features, as is the daily linen change. We are also … Show more

Dear Chantal, thank you for leaving us your feedback, as it helps us improve our service. We appreciate you highlighting the cleanliness, as the daily housekeeping service we offer is one of our most notable features. We're glad to hear you enjoyed the location. Regarding your expensive stay, we're sorry you felt that way, as many of our guests praise our prices for the services we offer: daily housekeeping, towels for use inside the hotel, and more. Please note that we are located in a tourist-focused city, and we offer competitive prices compared to other accommodations. Regarding the door, it was resolved as soon as we were able to enter the room. As for the room size, they are detailed on our website, as well as a complete image gallery, so you can choose according to your needs. Please note that you chose the room with a shared bathroom, as there are larger options with a private bathroom. We hope you will give us another chance on your next visit to Barcelona. Eduardo Baselli / Front Desk

Dear Chantal, thank you for leaving us your feedback, as it helps us improve our service. We appreciate you highlighting the cleanliness, as the daily housekeeping service we offer is one of our most notable features. We're glad to hear… Show more

Dear Rozanne, thank you for sharing your feedback about your stay with us. We are happy to hear that you enjoyed the location, the room, and that our staff met your expectations. We would be delighted to welcome you back as our guest on your next visit to Barcelona. Kind regards, Nicole Sanchez Front Desk.

Dear Rozanne, thank you for sharing your feedback about your stay with us. We are happy to hear that you enjoyed the location, the room, and that our staff met your expectations. We would be delighted to welcome you back as our guest on you… Show more

Dear Annie, Thank you for taking your time and giving us your valuable comments, we are pleased to know that the daily cleaning service in your room and the location were to your liking. The same day you made the reservation we contacted you to inform you of the guest records and to let you know that we would send you the additional information regarding the check in by email or WhatsApp but we never received a response from you in advance. You only contacted us on the same day you checked in. We are sorry that you did not like the check in sistem, most of our clients are very happy with this access method and when they contact us they receive fast and constant attention 24 hours a day. We appreciate your comments again that help us improve our service. We are at your complete disposal. Kind regards.

Dear Annie, Thank you for taking your time and giving us your valuable comments, we are pleased to know that the daily cleaning service in your room and the location were to your liking. The same day you made the reservation we contacted yo… Show more

Dear Jorge, Thank you for taking your time and giving us your valuable comments. We are pleased to know that both the location and the room have been to your liking, since that means that we have exceeded your expectations. Regarding your comment about the price, we have prices comparable to the competition, in addition to offering various services, such as daily cleaning, including towels, shampoo, conditioner, hand soap, water, tea, cookies, milk, coffee and tea. We appreciate that you have been an excellent guest. We are at your complete disposal. Greetings Racha Tayibi / Reception.

Dear Jorge, Thank you for taking your time and giving us your valuable comments. We are pleased to know that both the location and the room have been to your liking, since that means that we have exceeded your expectations. Regarding your c… Show more

Dear Raili, Thank you very much for taking the time to give us your feedback on your stay with us. We are very happy that you had a pleasant experience and that everything was to your liking. We work hard to ensure that our guests are happy and comfortable during their stay with us. We appreciate that you have been an excellent guest. We look forward to your next visit. We are at your complete disposal. Best wishes.Racha Tayibi.Reception.

Dear Raili, Thank you very much for taking the time to give us your feedback on your stay with us. We are very happy that you had a pleasant experience and that everything was to your liking. We work hard to ensure that our guests are happy… Show more

Dear Sepehr, We sincerely appreciate your feedback and regret that your experience was not as expected. We understand how important it is for our guests to have a pleasant stay. I would like to point out that your reservation was for an economy room, and the characteristics of each room, including the availability of private or shared bathrooms, are clearly specified on our page. We strive to be transparent with the information so that each guest can make an appropriate decision based on their possibilities. Regarding noise and odors, since the hotel is in a building that houses neighbors, it is possible that these factors influence the experience, however our reception team is available to help and address any concerns during your stay. We would have liked to be able to resolve your inconvenience at the time, since your satisfaction is our priority. We appreciate your understanding and will take your comments into account to continue improving. Sincerely. Sanchez Rocio / Front Desk.

Dear Sepehr, We sincerely appreciate your feedback and regret that your experience was not as expected. We understand how important it is for our guests to have a pleasant stay. I would like to point out that your reservation was for an ec… Show more

Dear Ilianette, we thank you for leaving us your opinion as it helps us improve our service. We appreciate that you highlighted our location and that our staff lived up to your expectations. We appreciate that you highlight cleaning since the daily cleaning service we offer is one of the characteristics that stands out the most to us. Regarding noise, we aim to create a quiet environment so that our guests relax as much as possible and can enjoy their stay with us, but there are guests who do not respect the rules. We will be more than happy to have you again as our guest on your next visit to Barcelona. Kind regards. Eduardo Baselli / Front Desk.

Dear Ilianette, we thank you for leaving us your opinion as it helps us improve our service. We appreciate that you highlighted our location and that our staff lived up to your expectations. We appreciate that you highlight cleaning since t… Show more

Dear Emily, thank you for your opinion about our Hotel, it helps to improve our service. We are glad to know that you were able to enjoy the location, the room and the shared bathrooms lived up to your expectations. Regarding noise, we aim to create a quiet environment so that our guests relax as much as possible and can enjoy their stay with us, but there are guests who do not respect the rules. We hope to welcome you as our guest on your next visit to Barcelona. Kind regards. Eduardo Baselli / Front Desk.

Dear Emily, thank you for your opinion about our Hotel, it helps to improve our service. We are glad to know that you were able to enjoy the location, the room and the shared bathrooms lived up to your expectations. Regarding noise, we aim … Show more

Dear Nataliia, thank you for sharing your opinion about your stay with us, it helps to improve our service. We are glad to know that you were able to enjoy the location, we are undoubtedly in one of the most touristy neighborhoods in the city, with easy access to different points and public transportation. We also see that you were satisfied with the attention of our staff, who is not physically present 24 hours a day, but we do have assistance from our staff 24 hours a day for the different media and we work daily to satisfy any concerns. Thank you for also highlighting our views and cleanliness, since the daily cleaning service we offer is one of the characteristics that most distinguishes us. Regarding street noise, it is because we are in a central area with a lot of transportation. We will be more than happy to have you again as our guest on your next visit to Barcelona. Sincerely. Rach Tayibi/ Reception.

Dear Nataliia, thank you for sharing your opinion about your stay with us, it helps to improve our service. We are glad to know that you were able to enjoy the location, we are undoubtedly in one of the most touristy neighborhoods in the ci… Show more