Reviews of Canopy by Hilton Madrid Castellana 4 stars
Plaza Carlos Trías Bertrán 4, Tetuan, 28020 Madrid, Spain
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewAll was super nice.
All was perfect.
Hey Marcelo, Thank you so much for your amazing 10/10 review! We're absolutely delighted to hear that everything was perfect and that you had such a great stay with us. Your kind words mean a lot to the team — we hope to welcome you back again soon for another wonderful experience!
Hey Marcelo, Thank you so much for your amazing 10/10 review! We're absolutely delighted to hear that everything was perfect and that you had such a great stay with us. Your kind words mean a lot to the team — we hope to welcome yo… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat breafast with lots of options, didn’t manage to try everything during my 6 night stay. Location - next to Bernabeu stadium Comfortable bed Very helpful staff, especially during checkin. The guy just looked at me and brought me a glass of water, it was 42 C that day and i was dying after 500 meter walk with suitcase
Nothing. Just be warned that Bernabeu stadium and metro station are being reconstructed currenty (2025) and only one set of entrances is open - the one farthest from the hotel.
Thank you so much for your kind and thoughtful review. We're glad to hear you enjoyed the breakfast selection, our location near the Bernabéu, and the comfort of your room. It's great to know that our team made a positive impression — especially during such a hot day! We always aim to anticipate our guests' needs, and your words mean a lot to us. We’d love to welcome you back again on your next visit to Madrid!
Thank you so much for your kind and thoughtful review. We're glad to hear you enjoyed the breakfast selection, our location near the Bernabéu, and the comfort of your room. It's great to know that our team made a positive impression… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAnnoying life guard who was a jobsworth. Telling me and my child off for splashing about and jumping int he pool and playing with a ball in the pool. Had nothing else to do but try tell me what to do as she had nothing else to do.
Thank you for your feedback. We're glad you took the time to share your experience, and we’re sorry to hear that the atmosphere at the pool wasn’t what you expected. Our lifeguard is there first and foremost to ensure everyone’s safety, especially since the pool is small and not very deep. For this reason, jumping into the water is not allowed — first and foremost for safety, but also out of respect for all our guests who come to relax and unwind. It’s important to us that the pool remains a calm and comfortable space for everyone. We appreciate your understanding and hope the rest of your stay was enjoyable.
Thank you for your feedback. We're glad you took the time to share your experience, and we’re sorry to hear that the atmosphere at the pool wasn’t what you expected. Our lifeguard is there first and foremost to ensure everyone’s safety… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation
Nothing
Dear guest, We are delighted to hear that your stay met all your expectations. We look forward to welcoming you back very soon. Kind regards, Canopy Madrid Castellana Team
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified reviewGreat room, very clean and comfortable. The most friendly staff.
Everything was perfect
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your room and found everything clean and comfortable. It's especially wonderful to know that our team made such a positive impression — your kind words truly mean a lot to us. We’re happy everything was perfect and can’t wait to welcome you back again soon!
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your room and found everything clean and comfortable. It's especially wonderful to know that our team made such a positive impression — your kind w… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewPleasant staff able to accommodate my early check in request.
Nothing specific.
Dear client We are delighted to hear that you enjoyed your stay at our hotel, and we look forward to welcoming you back again in the future. We sincerely appreciate you sharing your experience with us. Your comments are very valuable and help us to continue improving every day. Canopy Madrid Team
Dear client We are delighted to hear that you enjoyed your stay at our hotel, and we look forward to welcoming you back again in the future. We sincerely appreciate you sharing your experience with us. Your comments are very valuable and … Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewI loved the breakfast very tasty and diversity.The terrace from the rooftop also was unexpectedly with the panoramic view .
The luminosity of the room was very bad because of the small windows .
Dear Cristina, Thank you for your kind words about our breakfast and rooftop terrace — we’re delighted you enjoyed them! Regarding the room’s natural light, we understand it may feel limited due to the smaller windows in that category. Please know that we do offer other room types with larger windows that provide more luminosity. We’d be happy to assist you with options for your next stay and look forward to welcoming you again. Positively yours, Franziska (Guest Experience Manager)
Dear Cristina, Thank you for your kind words about our breakfast and rooftop terrace — we’re delighted you enjoyed them! Regarding the room’s natural light, we understand it may feel limited due to the smaller windows in that category. Ple… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe hotel was clean and front of house staff was very nice and friendly.
Rude bar and canteen staff. If you are not Spanish or someone "famous" you will be threatened differently. The room was not fully clean and breakfast was one of the worst of all of my experiences. Also, we did not receive enough towels as there were three of us the whole stay.
Dear Aleksandra, Thank you for your feedback. We’re glad you found the hotel clean and our front desk staff friendly. However, we’re sorry for the issues you encountered with the bar and canteen service, room cleanliness, breakfast, and towels. We take your comments seriously and will work to improve. We appreciate your honesty and hope to welcome you again for a better experience. Kind regards, Franziska Habel (Guest Experience Manager)
Dear Aleksandra, Thank you for your feedback. We’re glad you found the hotel clean and our front desk staff friendly. However, we’re sorry for the issues you encountered with the bar and canteen service, room cleanliness, breakfast, and to… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewDani was the best!
Outside of hotel was unkept and dirty
Thank you for your review! We’re glad to hear that Dani made such a positive impact during your stay. We understand your concerns about the area outside the hotel. While the surrounding plaza is public property and not under our management, we do our best to maintain a welcoming environment within the hotel itself. We appreciate your feedback and hope to have the opportunity to welcome you back again soon.
Thank you for your review! We’re glad to hear that Dani made such a positive impact during your stay. We understand your concerns about the area outside the hotel. While the surrounding plaza is public property and not under our management… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLovely designed clean hotel
Nothing
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewGOOD LOCATION, NICE LOBBY AND BAR, BAR STAFF FRIENDLY. GYM AND POOL VERY GOOD.
AREA OUTSIDE THE HOTEL IS VERY RUN DOWN, WITH UNSAFE WALKING PATHS. LOTS OF ANTISOCIAL BEHAVIOUR IN THE SURROUNDING AREA, WITH HOMELESS PEOPLE LIVING. FOR A BUSINESS AREA, ITS VERY UNUSUAL. HOTEL STAFF WERE LOVELY, FOUND THE LOCALS NOT VERY FRIENDLY.....
Thank you for taking the time to share your feedback. We’re very pleased to hear that you enjoyed our facilities — including the lobby, bar, gym, and pool — and that our team made a positive impression during your stay. We’re sorry to hear that the surrounding area didn’t meet your expectations. While we do not have control over the neighborhood, we understand how important it is for our guests to feel comfortable both inside and outside the hotel. Your comments are valuable, and we appreciate your balanced review. We hope to have the opportunity to welcome you back again and provide another enjoyable stay. Kind regards, Franziska (Guest Experience Manager)
Thank you for taking the time to share your feedback. We’re very pleased to hear that you enjoyed our facilities — including the lobby, bar, gym, and pool — and that our team made a positive impression during your stay. We’re sorry to hear … Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewComfortable room and cute quirky amenities
Would be great to have more shade at the pool. My breakfast bag also never arrived.
Dear customer: Thank you for choosing Canopy Madrid for your stay. We are glad to hear that you were able to enjoy your experience with us to the fullest and we apologise for any inconvenience that may have arisen. Sincerely, Team Canopy Madrid
Dear customer: Thank you for choosing Canopy Madrid for your stay. We are glad to hear that you were able to enjoy your experience with us to the fullest and we apologise for any inconvenience that may have arisen. Sincerely, Team Canopy … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewHotel was fabulous, staff very welcoming
Nothing to dislike
Dear customer From the Canopy by Hilton team, we would like to thank you for staying with us. We are glad to hear that your experience was satisfactory and that everything was to your liking. We look forward to seeing you again soon. Sincerely, The Canopy by Hilton Team
Dear customer From the Canopy by Hilton team, we would like to thank you for staying with us. We are glad to hear that your experience was satisfactory and that everything was to your liking. We look forward to seeing you again soon. Si… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewWe had a brilliant stay at the Canopy by Hilton in Madrid. From the moment we arrived, the service was outstanding. We were generously upgraded to a suite free of charge, which made the experience even more special. The room was stunning with an amazing view, and the air conditioning was an absolute lifesaver during the 42-degree heatwave! The rooftop pool and bar were a highlight — the perfect place to cool off while enjoying beautiful views across the city. The atmosphere up there was fantastic, and it really added something special to our stay. The reception team were all super friendly and welcoming — a big shout out to them. Also, special thanks to the gentleman who helped us with our bags. I didn’t catch his name, but he was incredibly helpful, cheerful, and couldn’t do enough for us — a real asset to the front-of-house team. The only minor downside was that we couldn’t access the terrace bar due to a private brunch event that day, which was a bit of a shame. But overall, we had a fantastic stay and would definitely return again. Highly recommended!
Nothing
Dear guest, Thank you so much for staying with us at Canopy by Hilton! We are glad to hear that your experience was pleasant and that we were able to contribute to making your stay comfortable and special. Every detail of what we do is designed to provide a welcoming environment, and comments like yours motivate us to continue to provide quality, friendly service. We hope to have the opportunity to welcome you again very soon. You are always welcome. Please do not hesitate to contact us if you need anything for future visits. Regards , The Canopy by Hilton team
Dear guest, Thank you so much for staying with us at Canopy by Hilton! We are glad to hear that your experience was pleasant and that we were able to contribute to making your stay comfortable and special. Every detail of what we do is de… Show more