Reviews of Hotel Castell dels Hams 4 stars

Lots of things to do for children, outdoor pool bar staff really lovely and friendly, help yourself mostly to all inclusive drinks which was handy. Free shuttle into Porto Cristo which had a beautiful beach.

Quite unclean particularly the outside areas, bird poo and sap over all seats and never cleaned. Restaurant floors were awfully dirty with mucky plates and cups too. Rooms and main hotel were clean. Predominantly french hotel, guests & staff, lots of rude ill mannered people.

Beautiful, clean, very green hotel. Good quality food. Spacious room absolutely like on the pictures. Plenty of activities suggested and an amazing French animators team. Actually, this hotel is for French people and it was a surprise for us - everything was for French and in French and I was happy I know the language at least a little bit as not everyone from the staff could speak English. So, instead of a Spanish vibe we were trying to play petanque and to dance le Madison 😄 Anyway, we had a great program everyday and every night, and some people even didn't go to the beach, just stayed with a swimming pool and sport activities

Hotel is faraway from everything, and even with a free shuttle it was a problem sometimes to get to the beach (amazingly beautiful, btw!). Taxi to the airport is too expensive also. Terrible coffee. But in general, it was a good stay

In general our stay was ok, but it's rather 3 star hotel definitely not 4. Territory of this hotel is huge and beautiful. Animation workers are nice. It is clean. Cleaning ladies did a really good job. Food - ok, but almost the same every day, some of hot meals were cold and not tasty, boring breakfast, short time for a lunch and they already take some food away at 14 which is very disappointing.

Far away from everything. Reception staff are not friendly, some bar staff as well. Drinks at bar are not good at all. Also a boy from reception desk said to us that there is no transfer from a hotel to Porto Cristo beach, because a bus is broken. But we asked other guests about it and turned out it was just a lie and actually a bus was working. So I guess it was unpleasant and disrespectful thing from his side to say so.

Close to the beautiful places, peaceful and safe.

Need to clean the room better.

We loved the rooms, it was good and AC to. The bathroom are a bit old but functional. The animation team is fantastic and they give it all, also miniclub. They had good facilities but they need to clean them and paint/repair a lot. It feels old. Also the pools needs a refreshmen but they where in good sizes and great except the refreshment . Everything is in French but French people are very kind and friendly 😊 the stuff speaks also English. Food was very good and varied with new thema 5 days a week. But to much noises and people in the area at the same time. Entertainment was good but the DJ was bad. Minidisco every night for the kids was good. Always free sunchairs but lacking of umbrellas. The activities where fun but often to short of time to play volleyball, waterpolo etc etc. But fun though. There were always something to eat in the bar if you prefer some extra during waiting for dinner at 19.30. All in all we had a relaxing experience at the hotel and it had everything we needed. Just some few things to be changed to be a real 4star-hotel.

The drinks are very low standard, and all the cocktails is alkoholfree until you tell them you want it with alcohol. The pool and poolarea werent clean in 2 weeks until we told them there were full with cockroach in the filter/skimmer. They were really dirty. The pools need to be done again as they are very dirty inside the mosaik. Don't think they have a pool man. In 2 weeks they clean our room very bad, dust everywhere. 😔 and never cleans shower etc.. Balcony was old and dangerous. Need a refreshment.

There was alot of things to do here we were always busy. Something for everyone and food galore

Limited English speaking staff on reception some foods limited for vegetarian/non meat eaters