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Reviews of Hotel Ciudad de Ponferrada, Ascend Hotel Collection 4 stars

Avenida Ronda Norte, 5, 24400 Ponferrada, Spain

#6 of 17 hotels in Ponferrada

Guests' Choice

Review score

Based on 51 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    7.8

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 2 August 2025

    8.0
    Clean, tidy, central location property with great secure parking at a Fantastic price
    • Leisure trip
    • People with friends
    • Twin Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    For the price it was excellent, however a touch tired…… Only mentioning this because I was asked otherwise I’d have zero complaints 👍

    Comfortable, excellent secure parking and within walking distance of some good bars

    Stayed in August 2025

  • Reviewed: 4 June 2025

    7.0
    Enjoyed my stay but a little to far out of town.
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bar food.

    Don't know, location a little to out of the town centre for the price.Bar food

    Stayed in May 2025

  • Reviewed: 21 May 2025

    8.0
    Nice facility but poor location.
    • Leisure trip
    • Group
    • Twin Room - Non Smoking
    • Stayed 1 night

    The location seems to be poor. We couldn't get a taxi from the train station and had to walk to the hotel. Maybe because it was a Sunday, the town seemed to be deserted. We didn't find any restaurants or stores nearby.

    Front desk staff were very friendly. Hotel looks very new but seemed to be quite empty. The breakfast buffet was good.

    Stayed in May 2025

  • Reviewed: 18 May 2025

    8.0
    Pleasantly surprised by this hotel and location
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were very pleasantly surprised with all aspects of the hotel and its slightly out of town location. Unfortunately as the hotel was not busy there was just a lack of atmosphere

    We picked this hotel for ease of driving / parking as we were only using ponferrada as a one night stop over. Hotel met our needs with a large clean room , secure parking and a very good breakfast. It is a 30 minute walk to the castle which is a must visit and it should also be noted that the residential area just 5 minutes walk away has a great choice of local / good restaurants and bars. - we had a really good menu de dia as a late lunch and also spent a pleasant couple of hours same evening halving wine / tapas

    Stayed in May 2025

  • Reviewed: 6 October 2024

    9.0
    Great sized bed, modern but a fair walk from the centre, which was no problem as we knew that upon booking.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Although it was modern and comfortable, there were some stain on the wall next to the bed that should have been cleaned!!

    It is modern and the staff were very friendly.

    Stayed in October 2024

  • Reviewed: 4 October 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    No problems with our one night stay.

    Very clean new hotel rooms nice. Easy but good 20 minute walk into the old town by the castle. Underground parking for our bikes

    Stayed in September 2024

  • Reviewed: 13 September 2024

    8.0
    Fitted its purpose well.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A ‘business’ or ‘conference’ hotel - but in effect that didn’t bother us.

    Well located near motorway for our return trip home.

    Stayed in September 2024

  • Reviewed: 9 August 2024

    8.0
    Convenient and comfortable
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean comfortable friendly and a good breakfast and Motorbike friendly

    Stayed in August 2024

  • Reviewed: 31 July 2024

    8.0
    Great value for money, and with bonus free secure parking
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Couldn't fault this place. Booked on the day, at last minute. Greeted by a friendly receptionist and all of my questions about where to eat etc were answered effectively. The hotel location is a little out of town, but only about 5 minutes drive. The bonus is private, secure and free underground parking. Breakfast was also great - a really well presented and complete buffet.

    Stayed in July 2024

  • Reviewed: 25 July 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very hot in the hotel and it takes long to cool down the room.

    Very friendly staff and a nice room.

    Stayed in July 2024

  • Reviewed: 20 July 2024

    8.0
    All roomy at the fringe of town
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    One could argue lack of character , a bit like an office town . This is a practical choice and it does it right amply.

    Space , parking ample free, Breakfast , easy connection to town although at the fringe . Fast conjection to highway . Great shopping center on foot 5 minutes.

    Stayed in July 2024

  • Reviewed: 2 July 2024

    9.0
    No complaints and hotel provided all facilitues for one or two nights stay. Good value
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit outside the town. You must be able and prepared to walk

    Modern, clean, very functional. Excellent for a two night stay

    Stayed in June 2024

  • Reviewed: 20 May 2024

    8.0
    Quick but worthwhile
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice, clean hotel with parking (extra). Very near historical center (walking distance). We parked on the street in front of the hotel as that was a cheaper option.

    Stayed in April 2024

  • Reviewed: 13 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Good sized room, very comfortable bed.

    Stayed in October 2023

  • Reviewed: 22 August 2023

    8.0
    Convenient and new facilities
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location far from center. Cold environment.

    New, good price

    Stayed in July 2023

  • Reviewed: 20 June 2023

    9.0
    Exactly as expected and needed
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Lack of character, but wasn't needed on our trip.

    Big modern soulless hotel, but served the purpose, Very secure parking, only 20 minutes walk from the castle, old town area. Quiet location, easy to find.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    8.0
    spacious room, comfortable bed and convenient location.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The surrounding walkways and outside spaces need a good weeding.

    Easy to find and within walking distance of bars and restaurants

    Stayed in June 2023

  • Reviewed: 19 June 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Hopefully it was only for the night of my stay, but the restaurant was not open and only after taking a seat they informed me about the impossibility to serve food before 9.30.

    New room, large and confortable, gentle staff. Breakfast with quite different choises

    Stayed in June 2023

  • Reviewed: 23 April 2023

    8.0
    Modern, spacious and perfect location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing, everything met our expectations.

    After a long drive we arrived at this quiet and perfectly located hotel, a great base for exploring the area. Our room was nice, very comfortable, clean and spacious with a view of the nearest park. The staff was nice and helpful, the fact that they have their own parking places in the apartment complex parking a great advantage. They also have a restaurant and a bar. This time we chose to explore the city. Would return and recommend it!

    Stayed in April 2023

  • Reviewed: 20 January 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    the breakfast buffet was very simple.

    the rooms were large and the location quiet.

    Stayed in January 2023

  • Reviewed: 9 October 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location, within minutes walking distance from shopping centre of restaurants and bars. Lots of free on-road parking very close to the hotel.. Very friendly reception and cleaning staff. The bedroom was clean with comfortable beds.

    Stayed in October 2022

  • Reviewed: 25 September 2022

    8.0
    very comfy bed but hardly any food
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    the restaurant was only open for breakfast from 8:00-11:00 with no other options for food or drinks of any kind

    very clean and modern

    Stayed in September 2022

  • Reviewed: 22 July 2025

    5.0
    Nice break from the Camino
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Receptionist not warm or welcoming. The place is a bit sterile, silent and empty.

    Clean, large beds.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    4.0
    Very disappointing
    • Leisure trip
    • Group
    • Twin Room - Non Smoking
    • Stayed 1 night

    Soulless business hotel which seemed almost empty when we stayed. A VERY long way from old town - not 20 minutes walk as some reviews suggested, more like 45 minutes. But worst of all was that having downloaded menu in room and noted the restaurant was open 7 days, having seen a menu in the lift also claiming 7 day opening, and having asked the receptionist what time we could eat in the restaurant, we returned to find it closed and only a bar (no food) available. It also appeared to be closed for breakfast next morning. Really unacceptable in a 4* hotel as was the fact that I found a discarded toilet roll in my bed.

    Able to park in street

    Stayed in July 2025

Showing 1 – 25

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