Reviews of Hotel Ciudad de Ponferrada, Ascend Hotel Collection 4 stars

Comfortable, excellent secure parking and within walking distance of some good bars

For the price it was excellent, however a touch tired…… Only mentioning this because I was asked otherwise I’d have zero complaints 👍

Clean, large beds.

Receptionist not warm or welcoming. The place is a bit sterile, silent and empty.

Able to park in street

Soulless business hotel which seemed almost empty when we stayed. A VERY long way from old town - not 20 minutes walk as some reviews suggested, more like 45 minutes. But worst of all was that having downloaded menu in room and noted the restaurant was open 7 days, having seen a menu in the lift also claiming 7 day opening, and having asked the receptionist what time we could eat in the restaurant, we returned to find it closed and only a bar (no food) available. It also appeared to be closed for breakfast next morning. Really unacceptable in a 4* hotel as was the fact that I found a discarded toilet roll in my bed.

Don't know, location a little to out of the town centre for the price.Bar food

Bar food.

Front desk staff were very friendly. Hotel looks very new but seemed to be quite empty. The breakfast buffet was good.

The location seems to be poor. We couldn't get a taxi from the train station and had to walk to the hotel. Maybe because it was a Sunday, the town seemed to be deserted. We didn't find any restaurants or stores nearby.

We picked this hotel for ease of driving / parking as we were only using ponferrada as a one night stop over. Hotel met our needs with a large clean room , secure parking and a very good breakfast. It is a 30 minute walk to the castle which is a must visit and it should also be noted that the residential area just 5 minutes walk away has a great choice of local / good restaurants and bars. - we had a really good menu de dia as a late lunch and also spent a pleasant couple of hours same evening halving wine / tapas

We were very pleasantly surprised with all aspects of the hotel and its slightly out of town location. Unfortunately as the hotel was not busy there was just a lack of atmosphere

It is modern and the staff were very friendly.

Although it was modern and comfortable, there were some stain on the wall next to the bed that should have been cleaned!!

Very clean new hotel rooms nice. Easy but good 20 minute walk into the old town by the castle. Underground parking for our bikes

No problems with our one night stay.

Well located near motorway for our return trip home.

A ‘business’ or ‘conference’ hotel - but in effect that didn’t bother us.

Garage for my motorcycle

Perfect thank

Very clean comfortable friendly and a good breakfast and Motorbike friendly

Couldn't fault this place. Booked on the day, at last minute. Greeted by a friendly receptionist and all of my questions about where to eat etc were answered effectively. The hotel location is a little out of town, but only about 5 minutes drive. The bonus is private, secure and free underground parking. Breakfast was also great - a really well presented and complete buffet.

Very friendly staff and a nice room.

Very hot in the hotel and it takes long to cool down the room.

Space , parking ample free, Breakfast , easy connection to town although at the fringe . Fast conjection to highway . Great shopping center on foot 5 minutes.

One could argue lack of character , a bit like an office town . This is a practical choice and it does it right amply.

Modern, clean, very functional. Excellent for a two night stay

A bit outside the town. You must be able and prepared to walk

Nice, clean hotel with parking (extra). Very near historical center (walking distance). We parked on the street in front of the hotel as that was a cheaper option.