Reviews of Safestay Barcelona Passeig de Gràcia
Passeig de Gràcia, 33, Eixample, 08007 Barcelona, Spain
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe staff was really nice and the location is perfect.
When I arrived, there were already two guests at reception saying their things had been stolen and that someone was sleeping in one of their beds. That immediately made me feel uneasy. Even though check-in itself went fine, the overall atmosphere felt unsafe. I was honestly scared and uncomfortable being there, barely managed to sleep a few hours (I was traveling the whole day before), and ended up leaving.
Dear Ivana, we are deeply sorry to hear about the distressing experience you had during your stay. Your feedback regarding safety concerns, overcrowding, and the overall atmosphere is taken very seriously. We sincerely regret that you felt uncomfortable and unsafe, and we are reviewing our procedures to prevent such situations in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more secure and comfortable experience for all guests.
Dear Ivana, we are deeply sorry to hear about the distressing experience you had during your stay. Your feedback regarding safety concerns, overcrowding, and the overall atmosphere is taken very seriously. We sincerely regret that you felt … Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
No AC it was like a sauna
Dear Alvarez, we are very sorry to hear about the discomfort you experienced due to the lack of air conditioning. We sincerely regret that this affected your stay and understand how unpleasant it must have been. Your feedback is important, and our team is reviewing ways to improve comfort and ensure that future guests have a more enjoyable experience. We appreciate your input and hope to have the opportunity to provide you with a better stay in the future.
Dear Alvarez, we are very sorry to hear about the discomfort you experienced due to the lack of air conditioning. We sincerely regret that this affected your stay and understand how unpleasant it must have been. Your feedback is important, … Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation, stuff, and value
A/C
Dear Zeinali, thank you for sharing your feedback. We are glad to hear that you enjoyed our location, staff, and overall value. We apologize for any inconvenience caused by the air conditioning and appreciate your comments, which help us improve our services. Your input motivates our team to continue providing excellent experiences, and we hope to welcome you back soon for an even more comfortable stay.
Dear Zeinali, thank you for sharing your feedback. We are glad to hear that you enjoyed our location, staff, and overall value. We apologize for any inconvenience caused by the air conditioning and appreciate your comments, which help us im… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLocation. Cleanliness.
No AC. Limited breakfast options. Stayed not the first time in this hostel. I think AC ?was working before. Previously much better breakfast choice.
We’re sorry to hear that your experience did not meet your expectations. We truly appreciate your feedback, as it helps us improve our services. Our team is continuously working to provide a better experience for all our guests. Best regards,
We’re sorry to hear that your experience did not meet your expectations. We truly appreciate your feedback, as it helps us improve our services. Our team is continuously working to provide a better experience for all our guests. Best regar… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewgood location, clean
no air condition, no kitchen, poor internet
Dear Guest, thank you for sharing your feedback. We are glad to hear that you enjoyed our location and found the property clean. We sincerely apologize for the inconvenience caused by the lack of air conditioning, kitchen, and limited internet service. Please know that your comments have been noted, and our team is reviewing ways to improve these aspects for future guests. We appreciate your input and hope to welcome you back for a more comfortable and seamless stay.
Dear Guest, thank you for sharing your feedback. We are glad to hear that you enjoyed our location and found the property clean. We sincerely apologize for the inconvenience caused by the lack of air conditioning, kitchen, and limited inter… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe propriety was great I recommend it
The air conditioning wasent working they said it been almost 3 months, and I forgot a hair protector maso for the helmet in morning while they were cleaning one hour later they said they couldn’t find it, other ways all was alright
Dear Younes, thank you for sharing your experience with us. We’re delighted to know you enjoyed our staff, cleanliness, and overall facilities, though we sincerely regret the inconvenience with the air conditioning and your misplaced item. Please rest assured that your feedback has been noted, and our team is already addressing these concerns to ensure greater comfort and reliability for our guests. We truly value your recommendation and hope to welcome you back soon under improved conditions.
Dear Younes, thank you for sharing your experience with us. We’re delighted to know you enjoyed our staff, cleanliness, and overall facilities, though we sincerely regret the inconvenience with the air conditioning and your misplaced item. … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff were very bad. I received bad treatment from a girl who was at the reception. She was always nervous and spoke in a loud voice. She was not good at her work.
We sincerely apologize, Mohammed, for the poor treatment you received from our reception staff. Your feedback is very important to us, and we are taking steps to improve staff training and professionalism to ensure a more respectful and helpful experience for future guests.
We sincerely apologize, Mohammed, for the poor treatment you received from our reception staff. Your feedback is very important to us, and we are taking steps to improve staff training and professionalism to ensure a more respectful and hel… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewUsually young people stay here
Thank you, Melike, for your feedback. We’re glad you enjoyed the location and overall experience. Your comments are important to us and help us continue improving our services for all guests.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewAC was broken
Thank you, Kelly, for your feedback. We’re glad you enjoyed the location and overall comfort. We sincerely apologize for the broken air conditioning and are taking steps to ensure all rooms have fully functioning AC for a more comfortable stay in the future.
Thank you, Kelly, for your feedback. We’re glad you enjoyed the location and overall comfort. We sincerely apologize for the broken air conditioning and are taking steps to ensure all rooms have fully functioning AC for a more comfortable s… Show more