Reviews of Hotel Costa Calero Thalasso & Spa 4 stars
Urbanizacion Puerto Calero, s/n, 35570 Puerto Calero, Spain
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEasy check-in. Comfortable bed. Fridge in the room. Good location. Easy parking available in front of hotel. Supermarket just opposite. Beautiful port.
Floor in room + bathroom was not very clean, and I found a yellow cleaning cloth left in the fridge. Very bad sewage smell in the bathroom. It didn't bother me much as I only stayed for 2 nights, but for a whole week stay or more that would not be agreeable.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGood food; spacious, clean, comfortable rooms; lovely gardens; big swimming pools; amazing spa!
Dear Jacqui, Thank you so much for your fantastic review and for the high rating. We are very happy to hear that you enjoyed such a relaxing family holiday. We strive to offer high-quality service and a comfortable, pleasant experience, and your kind words about our staff, food, and facilities confirm that we are on the right track. We hope to welcome you back again very soon. Kind regards, Hotel Costa Calero Thalasso & Spa Team
Dear Jacqui, Thank you so much for your fantastic review and for the high rating. We are very happy to hear that you enjoyed such a relaxing family holiday. We strive to offer high-quality service and a comfortable, pleasant experience, a… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat facilities, friendly helpful staff, lovely room and excellent selection of food and drinks.
Nothing at all.
Dear Guest Thank you for choosing us for your vacation and for taking the time leave your positive review. We hope to have you again on your next vacation to Lanzarote. Sincerely, HOTEL COSTA CALERO THALASSO & SPA TEAM
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe quality of food and options available were consistently excellent particularly given the number of guests being catered for. Staff consistently excellent throughout. Always friendly and helpful - a credit to the hotel. Even though the hotel was busy, it was spacious enough that it never felt over-crowded. The gym was properly equipped and not simply a box-tick like many hotel gyms.
Could do with a bar facility at the far end of the garden for guests a little less able to take stairs or walk to the opposite end of the garden where the two available daytime bars were.
Dear Steven, thank you very much for sharing your kind review. We are delighted to read your positive comments about the quality and variety of the food, our helpful and friendly staff, as well as the spaciousness of the hotel and the facilities in our gym. It is wonderful to know that you enjoyed these aspects of your stay with us. We also appreciate your constructive suggestion regarding a bar facility at the far end of the garden. Feedback like yours is very valuable to us, and we will take it into consideration for future improvements. We truly hope to have the pleasure of welcoming you back again soon. Warm regards, Hotel Costa Calero Thalasso & Spa Team
Dear Steven, thank you very much for sharing your kind review. We are delighted to read your positive comments about the quality and variety of the food, our helpful and friendly staff, as well as the spaciousness of the hotel and the faci… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGood facilities.
Air conditioning not working in room first night. They attempted to fix it, but still wasn’t working properly. Had sleepless nights as too hot in room. Advised receptionist when checking out, but didn’t seem to care.
Dear Alan, thank you very much for your review and for highlighting our facilities. We are truly sorry for the inconvenience you experienced with the air conditioning in your room. Please be assured that our receptionist did care about your comment and even made a note about it. However, we would have very much appreciated knowing about this issue during your stay, as our maintenance team could have checked the room immediately to resolve it and make your nights more comfortable. We regret that this situation affected your rest, and we hope you may give us another opportunity to provide you with the relaxing experience you deserve. Warm regards, Hotel Costa Calero Thalasso & Spa Team
Dear Alan, thank you very much for your review and for highlighting our facilities. We are truly sorry for the inconvenience you experienced with the air conditioning in your room. Please be assured that our receptionist did care about you… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewBrilliant Hotel, fab staff who work so very hard. N
Dear Anita, Thank you for choosing us for your holiday and for taking the time to leave your positive review. We hope to have you back on your next holiday to Lanzarote. Yours sincerely, HOTEL TEAM COSTA CALERO THALASSO & SPA
Reviewed: 10 July 2025 · Stayed in April 2025
Verified reviewEasy to get to from the airport after our flight was cancelled
Nothing it was a lovely hotel
Dear Stuart, Thank you for your kind words! We're glad we could offer you a pleasant and comfortable stay, especially after the inconvenience of your cancelled flight. It's wonderful to hear that you found everything to your liking — we truly appreciate your positive feedback. We hope to welcome you back under more relaxed circumstances next time! Warm regards, Hotel Costa Calero Thalasso & Spa Team
Dear Stuart, Thank you for your kind words! We're glad we could offer you a pleasant and comfortable stay, especially after the inconvenience of your cancelled flight. It's wonderful to hear that you found everything to your likin… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewthe location was good
paid for a nice suite the room was hot air conditioning wasn’t working beds were very uncomfortable the sheets were to hot , food was shocking got a photo off raw pork they were serving we just left and told reception in the morning we didn’t bother going to breakfast as the main meal was so bad glad we only booked for one night
Dear Karen: Thank you for taking the time to share your feedback. We are sorry that your stay did not meet your expectations. This is certainly not the experience we want our guests to have. We apologize for the discomfort in your room and problems with the air conditioning - our maintenance team is always available to solve such situations, and we regret that you had not contacted reception inmeidatamente to resolve it. As for the food, we take this very seriously. We have shared your comments and photo with our kitchen team for immediate review. We appreciate you bringing this to our attention and regret that your experience with the restaurant was disappointing. Despite this, we hope you will give us another chance in the future to show you the level of service and hospitality for which we are known. Best regards, Hotel Costa Calero Thalasso & Spa
Dear Karen: Thank you for taking the time to share your feedback. We are sorry that your stay did not meet your expectations. This is certainly not the experience we want our guests to have. We apologize for the discomfort in your room and… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewBreakfast was excellent. Varied activities. Nice pools.
Better map and signs to navigate around the hotel
Dear Kevin, Thank you so much for your excellent review and kind words about your stay. We’re really pleased to know you enjoyed the facilities, the breakfast variety, the pools, and the activities for both families and adults. We appreciate your suggestion about improving the signage and hotel maps — it’s very helpful feedback and we’ll look into making it easier to navigate the hotel. We hope to welcome you back again soon for another great holiday in Lanzarote! Warm regards, Hotel Costa Calero Thalasso & Spa Team
Dear Kevin, Thank you so much for your excellent review and kind words about your stay. We’re really pleased to know you enjoyed the facilities, the breakfast variety, the pools, and the activities for both families and adults. We appreci… Show more
Reviewed: 18 June 2025 · Stayed in April 2025
Verified reviewGreat facilities Lovely breakfast
Dear Tracy, Thank you for choosing us for your vacation and for taking the time leave your positive review. We hope to have you again on your next vacation to Lanzarote. Sincerely, HOTEL COSTA CALERO THALASSO & SPA TEAM
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewVery big but it wasn’t too busy
No kettle in the room for tea, coffee etc
Dear Chelsea, Thank you very much for your lovely review. We’re delighted you enjoyed your stay and found our free shuttle service and facilities convenient and pleasant. We appreciate your feedback regarding the kettle in the room — although we do not put it in the rooms, you can request it at reception for a 100% refundable deposit. We hope to welcome you again soon! Best regards, Hotel Costa Calero Thalasso & Spa Team
Dear Chelsea, Thank you very much for your lovely review. We’re delighted you enjoyed your stay and found our free shuttle service and facilities convenient and pleasant. We appreciate your feedback regarding the kettle in the room — alth… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewLocation Staff facilities
Dear Tricia, Thank you so much for your kind review and perfect rating. We’re happy to know that you enjoyed the location, staff, and facilities during your stay. We’d love to welcome you back whenever you return to Lanzarote. Warm regards, Hotel Costa Calero Thalasso & Spa Team
Dear Tricia, Thank you so much for your kind review and perfect rating. We’re happy to know that you enjoyed the location, staff, and facilities during your stay. We’d love to welcome you back whenever you return to Lanzarote. Warm regards,… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewWe only booked this hotel because we had stayed in a villa all week and checkout was at 10am, our flight home wasn’t until 9.30pm. They do offer day passes for this situation for around €40 pp which included lunch, pool use but we preferred a private room/shower, so we opted to just book a full price room for the day, around €140 and didn’t stay overnight and walked into calero for lunch. We had a walk around the hotel, it looked pleasant enough although very busy, restaurant and pool area looked full, not our thing but if you like hotels, it all looked clean and well organised. The reception area was nice. We only booked a basic garden view room, the room was ok but felt the outside terrace was very confined, it led onto some grass and was facing a road, there was absolutely no sun at that time of day around 2.00pm so if you like to sunbathe on your private patio, I would suggest a sea view room and a higher floor
Dear Susan, Thank you for your honest feedback. We understand that your stay was for a very short time and mainly to have a comfortable space before your evening flight. We appreciate your comments regarding the garden view terrace and understand that a sea view room on a higher floor might have better suited your preferences. We're glad you found the hotel clean, well-organised, and that the reception area made a good impression. We hope that, should you visit Lanzarote again, you might consider staying longer to fully enjoy everything the hotel has to offer. Kind regards, Hotel Costa Calero Thalasso & Spa Team
Dear Susan, Thank you for your honest feedback. We understand that your stay was for a very short time and mainly to have a comfortable space before your evening flight. We appreciate your comments regarding the garden view terrace and und… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewBreakfast buffet and choice of hot and cold options . Location to Puerto Calero Marina with good choice of local shops and restaurants. Spacious hotel for families and senior couples .
Reception staff on a number of occasions rude , unhelpful and impatient which made for disappointing experience when seeking information and advice . Some staff who have to deal with visitors face to face require additional training in hospitality and customer care and satisfaction . We were not aware we would be given an adjoining room to strangers , we could hear snoring and people’s chatter clearly . Room layout poor and toilet seperate and exceptionally small , had to almost walk in backwards !!!! Very inconvenient to washbasins and shower area equally small .
Dear Cathy, Thank you very much for your detailed feedback. We’re pleased to hear that you enjoyed the breakfast buffet, our location near Puerto Calero Marina, and the spaciousness of the hotel. However, we are truly sorry to learn about the issues you experienced with some reception staff and the discomfort caused by the adjoining room arrangement and bathroom layout. Your comments regarding staff attitude and hospitality training are taken seriously, and we will be addressing these points with our team to improve guest interactions. Regarding the room allocation, we regret that this was not clearly communicated beforehand, and we understand how this affected your stay. We recommend contacting our Guest Experience team directly for any specific room requests in the future so we can better accommodate your needs. Thank you again for your honest review. We hope to have the chance to welcome you back and provide a more positive experience. Kind regards, Hotel Costa Calero Thalasso & Spa Team
Dear Cathy, Thank you very much for your detailed feedback. We’re pleased to hear that you enjoyed the breakfast buffet, our location near Puerto Calero Marina, and the spaciousness of the hotel. However, we are truly sorry to learn about… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified review