Reviews of Crisol Puerta de Burgos 4 stars
Vitoria, 69, 09006 Burgos, Spain
#38 of 46 hotels in Burgos
Guests' ChoiceReview score
Based on 208 hotel reviews
7.5Score breakdown
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Cleanliness
8.1
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Comfort
8.0
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Location
8.0
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Facilities
7.4
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Staff
8.6
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Value for money
7.4
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Free WiFi
8.2
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Reviewed: 12 July 2025
Nicholas
United Kingdom2 reviews7.0“Average At best”- • People with friends
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Photos in advertisements nothing like what we got
Very basic staff were overly polite maybe a language issue
Stayed in July 2025
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Reviewed: 22 June 2025
Green
South Africa9 reviews6.0Pleasant- • Leisure trip
- • Solo traveller
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Wall paper looked grubby
Exceptionally helpful receptionists
Stayed in June 2025
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Reviewed: 12 June 2025
Andrew
Vietnam45 reviews2 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Not a four star hotel. Dated. All walls were scuffed, flooring starting to lift. In Breakfast room area was seated beside very dirty area. Parking underground extremely badly maintained.
Room was comfy
Stayed in June 2025
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Reviewed: 13 May 2025
Colin
United Kingdom64 reviews4 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Executive Twin Room
- • Stayed 1 night
- • Submitted via mobile
No cooked breakfast, no tea and coffee in room
Good position
Stayed in May 2025
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Reviewed: 7 April 2025
Tonci74
Italy250 reviews21 helpful votes8.0“Lovely Hotel just few minutes walk from Burgos city center”- • Business trip
- • Solo traveller
- • Executive Twin Room
- • Stayed 1 night
Maybe furniture need a little renewal
The Hotel is just few minutes walk from Burgos city center. Rooms are very big and spacious, also very clean. Staff very professional. Lovely breakfast!
Stayed in April 2025
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Reviewed: 2 April 2025
Julie
United Kingdom31 reviews7.0“Adaquate for an overnight stop.”- • Leisure trip
- • Couple
- • Suite
- • Stayed 1 night
Check in was slow due to on,y one person having to do it. Once I was seen the staff member was very friendly and helpful. The car parking was a bit of a problem. You have to drive away from the hotel and then find the small entrance. It looks quite run down, the door covered in graffiti and the garage itself was very dark. I would have felt quite uncomfortable had I been a lone female. There was a problem with exiting the garage, the door was broken and awaiting repair which meant having to walk around the building to get back into the hotel.
The room itself wasn’t too bad and the breakfast was very nice with a good selection of breads, meat, juices etc. the staff were helpful in helping us find somewhere open for food and overall very helpful and friendly. We were on,y using this as a stopover so cannot comment further on location etc for the town.
Stayed in March 2025
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Reviewed: 11 February 2025
Elaine
Spain21 reviews6.0“Ok for one night”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
Basic standard for room, bed and breakfast.
Stayed in December 2024
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Reviewed: 27 November 2024
Brian
United Kingdom18 reviews7.0“A good place for a stopover with secure garage.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
Hotel and room felt a bit 'tired'. Would not guarantee garage space until arrival. we were on floor 9 and there were a lot of noisy neighbours coming back to the hotel at 2am.
Very good breakfast but limited hot choices. Very clean and the bed was very comfy.
Stayed in November 2024
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Reviewed: 14 September 2024
Carolina
Spain38 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
El personal super amable
Stayed in September 2024
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Reviewed: 5 August 2024
Alba
Spain6 reviews6.0“They should renew it. It seems an hotel from the 90’s”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
- • Submitted via mobile
Amenities, parking
It was clean and well located
Stayed in August 2024
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Reviewed: 5 August 2024
Desire
Portugal21 reviews2 helpful votes6.0“Will go back”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Central. Clean . Good Breakfast
Stayed in May 2024
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Reviewed: 17 June 2024
Anne
Spain16 reviews6.0“A bit out of town but it had secure parking”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The building and rooms are nothing like the picture above. It was dirty outside and the windows were filthy
It had its own parking
Stayed in June 2024
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Reviewed: 10 June 2024
Pili
Spain19 reviews6.0“I didnt expect such hotel conditions being a 4* and seeing the pictures”- • Leisure trip
- • People with friends
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Old, broken,
Breakfast-clean
Stayed in June 2024
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Reviewed: 25 May 2024
Sue
United Kingdom35 reviews2 helpful votes9.0“Convenient stopping point”- • Leisure trip
- • Couple
- • Executive Twin Room
- • Stayed 1 night
We were on the 10th floor with full height windows on two walls there were blinds to both of these windows. unfortunately someone had damaged the edge of one of the blinds and we struggled to operate it properly - although we succeeded in the end. The bathroom was open plan with only the toilet closed off with a glass door. The shower was actually on an outside wall (happily with frosted glass!!) but the rain shower tended to spray water all over the floor just outside the opening (there was no shower door). This has resulted in the wooden floor becoming damaged & starting top break up.
Always a good experience with friendly, helpful staff. A little way out of the main town but this hotel suits us when we are driving to the ferry port at Santander. A leisurely walk into the town centre has become a tradition. There is secure paid underground parking in allocated spaces on the -3 floor. Great breakfast with plenty of choice in one of the suites - of which three are a few. There were a couple of large groups wanting breakfast at the same time as us, but thankfully they were seated in a separate room. We were on the 10th floor with full height windows on two walls but were not aware of any noise during the night.
Stayed in May 2024
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Reviewed: 26 April 2024
Brian
United Kingdom18 reviews8.0“Good location and value for money.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Lift from the garage out of order. Quite noisy in the morning, people on the move from 6.30am.
Comfy room and a good breakfast
Stayed in April 2024
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Reviewed: 12 February 2024
Rob
United Kingdom15 reviews6.0“Great value”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Tired room - ok but just needed re furb.
Good location
Stayed in February 2024
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Reviewed: 11 February 2024
Newton
United Kingdom21 reviews9.0“5 star quality at budget price”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The room was too warm for my wife...
Awesome breakfast. I defy any 5 star hotel to do better. Amazing choice of fresh fruits, cereals, breads, meats etc...No need for lunch after that magnificent spread
Stayed in February 2024
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Reviewed: 8 February 2024
Jose
Spain73 reviews5 helpful votes6.0“Hotel algo descuidado. No es 4 estrellas”- • Business trip
- • Solo traveller
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Descuidado en general
Buenas vistas y zona tranquila
Stayed in February 2024
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Reviewed: 28 December 2023
Carmen
Spain1 review7.0Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
We had trouble with the door a few times. For some reason, the cards stopped working, it appeared to be a problem with the lock rather than the cards. One of the times after they gave new cards, the lock turned green but it didn't open either. We tried a few times and it worked at the end.
Everything was clean. The breakfast was varied and good quality. I really liked the service of the hotel as well, they helped us with all of our questions and requests.
Stayed in December 2023
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Reviewed: 14 October 2023
Carolina
Spain38 reviews3 helpful votes6.0“Comfortable bed, clean room but oldish.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Old room, the curtains had holes.
Nice staff and the location was right for what I was looking for.
Stayed in October 2023
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Reviewed: 21 September 2023
Abel
Hong Kong41 reviews7 helpful votes7.0“Easy access”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
May be the small tv and room but ok for the one night visitors like me
Access to the highway Secure parking Good value
Stayed in September 2023
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Reviewed: 20 September 2023
Ivanov
Belgium3 reviews8.0Very good- • Business trip
- • Solo traveller
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
a lot of noise in the rooms
Great breakfast
Stayed in September 2023
-
Reviewed: 13 September 2023
Neil
United Kingdom10 reviews8.0“very good thank you”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
all good
Stayed in September 2023
-
Reviewed: 12 September 2023
Carlo
Italy70 reviews7 helpful votes9.0“Very good hotel”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
- • Submitted via mobile
Poor Wi-Fi
Very good hotel, excellent staff
Stayed in September 2023
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