Reviews of Hotel Cuevas - Adults Only 4 stars
Avenida Antonio Sandi, 4, 39330 Santillana del Mar, Spain
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewInsuperable
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewStaff were amazing: helpful, courteous, smiling, thoughtful, and very accommodating. Parking: available and convenient; had a charging station for the e-vehicle. Breakfast: nicely presented, delicious, with a good variety. I appreciated individual tongs to get food and not to worry how clean the hands of other guests were. Lunch: we had it in our room, and it was prepared quickly and brought to us with a great presentation. Beautiful hotel with a very tasteful decor. Nicely maintained grounds with outside seating and lounging area. Small details making a huge impact: live flowers in the room, blankets to sit outside and be cozy, chocolates in the room, apples at the reception in a beautiful wooden bowl, ice cream in the afternoon, bottled water and cookies "for the road" upon departure. Superclean. Very quiet.
We liked everything! Nothing to improve. Maybe having an outside hot tub water a little bit hotter, but it is a personal preference.
Dear Dina, We are truly grateful that you took the time to write such a thorough, detailed, and positive review of your stay. Feedback like yours is a real gift to our entire team, inspiring us to continue delivering exceptional service and paying attention to every detail so that our guests feel truly special. Knowing that you enjoyed the warm and attentive service from our staff, the comfort of our facilities, the quality of our dining options, and the little touches we prepare with such care is the greatest reward we could receive. We are also delighted to let you know that, as you mentioned, we do have an outdoor jacuzzi located on the terrace—an ideal spot to relax while taking in the views and surroundings. Many of our guests consider it a special corner to unwind and enhance their overall experience with us. It would be our great pleasure to welcome you back again and continue creating memorable moments for you on every visit. Kind regards from the entire team at Hotel Cuevas.
Dear Dina, We are truly grateful that you took the time to write such a thorough, detailed, and positive review of your stay. Feedback like yours is a real gift to our entire team, inspiring us to continue delivering exceptional service and… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewDear Mr. Andrew, We would like to sincerely thank you for taking the time to share your experience at our hotel. We are truly delighted to know that your stay, was so enjoyable and that you rated with the highest score such important aspects as the staff, cleanliness, location and comfort. We hope to welcome you again very soon, and that your next visit will be just as pleasant as the last. Kind regards from the entire team at Hotel Cuevas.
Dear Mr. Andrew, We would like to sincerely thank you for taking the time to share your experience at our hotel. We are truly delighted to know that your stay, was so enjoyable and that you rated with the highest score such important aspec… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewEverything! Beautiful hotel in a lovely area of Spain. Staff a delight, free parking was not a problem. Hotel was immaculately clean with a friendly and welcoming atmosphere. Breakfast amazing and hot food cooked fresh as well as buffet style with a great selection available.
Nothing not to like
Dear Nicola, Thank you so much for your wonderful review. We’re thrilled to hear that you enjoyed your stay with us and that everything met your expectations — from the cleanliness and cozy atmosphere to the breakfast and freshly prepared meals. We're also glad our staff made a great impression. We truly hope to welcome you back again soon! Best regards from the entire team at Hotel cuevas
Dear Nicola, Thank you so much for your wonderful review. We’re thrilled to hear that you enjoyed your stay with us and that everything met your expectations — from the cleanliness and cozy atmosphere to the breakfast and freshly prepared … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewAn unexpected gem in a great location. From beginning to end. The place is stunning. Super clean and great rooms.
Dear Aida, We sincerely thank you for your kind review and for choosing to stay with us. We are truly delighted to know that your experience was so positive and that you describe our hotel as a “beautiful paradise.” Feedback like yours, highlighting the cleanliness, comfort, and quality of our facilities, motivates us to continue working with dedication and care. It is a real pleasure to know that we exceeded your expectations and that you enjoyed your stay from beginning to end. Warm regards from the entire team at Hotel Cuevas.
Dear Aida, We sincerely thank you for your kind review and for choosing to stay with us. We are truly delighted to know that your experience was so positive and that you describe our hotel as a “beautiful paradise.” Feedback like yours, h… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewSimply WOW! Our second visit to Santillana Del Mar and our first time in this amazing hotel. Our room had the most comfortable bed and pillows. Also tea/coffee making facilities. Which is a rarity in Spain. Breakfast was fantastic. A varied choice and eggs made to order. The staff were amazing and so hopefully. The waiters also make the best G&T’s! We were sailing from Santander at 5pm and the hotel let us stay and use the facilities until we needed to leave. We were travelling on a motorbike and they also stored our luggage. All of which was really appreciated. We hope to return!!
Dear Michelle, Thank you so much for your wonderful review! We’re thrilled to hear that your first stay with us was such a positive experience, from the comfort of your room to the breakfast and the service provided by our team. We’re especially glad you appreciated the little details like the tea and coffee facilities and the flexibility with your departure — it's always our pleasure to make our guests feel at home. And we’ll be sure to let the waiters know you enjoyed their G&Ts! It was a real pleasure to have you with us, and we sincerely hope to welcome you back on your next trip to Santillana del Mar. Kind regards from all of us at Cuevas.
Dear Michelle, Thank you so much for your wonderful review! We’re thrilled to hear that your first stay with us was such a positive experience, from the comfort of your room to the breakfast and the service provided by our team. We’re esp… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe lovely atmosphere of the hotel.
Dear Joan, Thank you so much for your rating and for highlighting the lovely atmosphere of the hotel. We're glad you enjoyed it and hope to welcome you back again very soon. Kind regards from all of us at Cuevas.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewEverything! Beautiful, extremely clean rooms. Delicious restaurant. Gorgeous outdoor space - we didn’t want to leave! Proximity to town, but enough distance to create a serene and peaceful environment. And most importantly, the best staff ever. We felt so welcomed by everyone, and every effort was made to anticipate and address our needs. We cannot wait to return to this remarkable hotel.
Dear Patti, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay, the surroundings, our facilities, and especially the service from our team. It was a pleasure having you with us, and we look forward to welcoming you back again soon. Kind regards from all of us at Cuevas.
Dear Patti, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay, the surroundings, our facilities, and especially the service from our team. It was a pleasure having you with us, and we look forwar… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewEverything!
Nothing
Thank you very much for your kind review Robert! We're delighted to hear that you enjoyed the location, our team, and the atmosphere of the hotel. Feedback like yours motivates us to continue giving our best. Warm regards from the entire Hotel Cuevas team.
Thank you very much for your kind review Robert! We're delighted to hear that you enjoyed the location, our team, and the atmosphere of the hotel. Feedback like yours motivates us to continue giving our best. Warm regards from the enti… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewA great hotel with very friendly staff and superb facilities. Breakfast was excellent every day and we also enjoyed the pool and bar. We will certainly stay here again in future if we are in the area.
Nothing - it was in an ideal situation to see the nearby caves and other historic areas in Santillana del Mar and we also visited some local beaches.
Thank you very much for your kind review Peter! We’re delighted to hear you enjoyed your stay, the breakfast, our facilities, and the service from our team. It would be a pleasure to welcome you back if you return to the area. Kind regards from all of us at Hotel Cuevas.
Thank you very much for your kind review Peter! We’re delighted to hear you enjoyed your stay, the breakfast, our facilities, and the service from our team. It would be a pleasure to welcome you back if you return to the area. Kind regar… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewLoved everything, beautiful room ,fabulous staff and settling .Will definitely be back.
Thank you so much for your kind comment Melanie! We’re delighted to hear that you enjoyed your stay with us. We’d be thrilled to welcome you back anytime. Warm regards from the entire Hotel Cuevas team!
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewWe had a most enjoyable night, it met all of our needs and staff were most helpful. Would definitely go back, the whole family agreed.
No complaints!
Thank you very much for your kind comment. We're delighted to hear that your whole family enjoyed a pleasant stay and that our team was able to assist you effectively. It will be a pleasure to welcome you back in the future. Best regards, Hotel Cuevas Team.
Thank you very much for your kind comment. We're delighted to hear that your whole family enjoyed a pleasant stay and that our team was able to assist you effectively. It will be a pleasure to welcome you back in the future. Best re… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe surroundings where amazing
Nothing
Dear Guillian, Thank you very much for highlighting the service of our team. We’re glad to know you felt well taken care of during your stay. We hope to welcome you back soon! Warm regards from the entire Cuevas team.
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewLovely modern design. Beautiful bathroom. Staff very helpful and friendly. Great breakfast.
The evening menu was very limited on the night we stayed.
Thank you very much for sharing your experience with us Juliette. We are glad to hear that you enjoyed our facilities, breakfast, and the service provided by our team. We’re sorry that the dinner menu available during your stay did not meet your expectations. Our menu includes a selection of regional specialties combined with dishes designed to suit a variety of tastes. We truly appreciate your feedback and will take it into account as we continue to improve. Best regards, Hotel Cuevas Team
Thank you very much for sharing your experience with us Juliette. We are glad to hear that you enjoyed our facilities, breakfast, and the service provided by our team. We’re sorry that the dinner menu available during your stay did not mee… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe location, service and decor were second to none. Would heartily recommend staying here. It was extremely good value for money and we wished we’d booked for longer!
This is purely personal preference but we would have preferred some extra room in the bedroom rather than a jacuzzi bath
Dear Julie, Thank you very much for your kind and positive review. We’re delighted to know that you enjoyed the location, service, and decor, and that you found your stay to be excellent value for money. We also appreciate your feedback regarding the room layout—it's always helpful to learn about our guests’ preferences as we strive to improve. We would be pleased to welcome you again in the future. Kind regards, Hotel Cuevas Team
Dear Julie, Thank you very much for your kind and positive review. We’re delighted to know that you enjoyed the location, service, and decor, and that you found your stay to be excellent value for money. We also appreciate your feedback reg… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewFantastic place to stay. Loved the in room Spa. The pool area was lovely to sit and have drinks in, very relaxing. We were well looked after by the waiter there. An affordable bit of luxury while walking the Camino
Dear Jenelle, Thank you very much for your kind words. We're delighted to hear you enjoyed your room, the spa, and our pool area, as well as the service provided by our staff. It will be a pleasure to welcome you again. Best regards, Hotel Cuevas Team
Dear Jenelle, Thank you very much for your kind words. We're delighted to hear you enjoyed your room, the spa, and our pool area, as well as the service provided by our staff. It will be a pleasure to welcome you again. Best regards… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewRooms very nice and Cosy.
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewWe were met by nice and friendly stuff. Check in was comfortable. We were provided by very useful information about the places of interest and nice choice of restaurants for the dinner. It was pleasure to stay in the room with small charming terrace.
Maybe Scent sticks on jacuzzi which is situated right in the room are not so good because they smell rather hard. But we solved that problem very easy just moved than on the terrace.
Thank you very much for sharing your experience with us Tatiana! We are pleased to hear that you enjoyed your stay, especially the attention from our staff, the check-in process, and the room with the terrace. We appreciate your feedback, which helps us continue to improve. It will be a pleasure to welcome you again. Kind regards, Reception Department Hotel Cuevas
Thank you very much for sharing your experience with us Tatiana! We are pleased to hear that you enjoyed your stay, especially the attention from our staff, the check-in process, and the room with the terrace. We appreciate your feedback,… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewLocation Pool Lovely toiletries Great breakfast Friendly and helpful staff
Dear Joan, Thank you so much for your kind words! We’re delighted to hear that everything—from facilities and services to the breakfast and overall experience—was perfect for you. It was a pleasure having you with us, and we hope to welcome you back very soon! Warm regards, Hotel Cuevas
Dear Joan, Thank you so much for your kind words! We’re delighted to hear that everything—from facilities and services to the breakfast and overall experience—was perfect for you. It was a pleasure having you with us, and we hope to welcom… Show more