Comentários de Hotel SB Diagonal Zero 4 Sup 4 estrelas

Prezado Hóspede, Lamentamos profundamente ler a sua avaliação. A segurança e o bem-estar dos nossos hóspedes são a nossa maior prioridade, e levamos os seus comentários muito a sério. A situação que descreve é inaceitável, e queremos assegurar-lhe que iremos investigar minuciosamente o que aconteceu para tomar todas as medidas necessárias. As suas informações são vitais para nós, pois ajudam-nos a identificar áreas para melhoria e a garantir um ambiente seguro para todos. Obrigado(a) por nos ter chamado a atenção para esta questão e, por favor, aceite as nossas desculpas pela sua experiência negativa. Atenciosamente, Assistant Front Office Manager

Prezado Hóspede, Lamentamos profundamente ler a sua avaliação. A segurança e o bem-estar dos nossos hóspedes são a nossa maior prioridade, e levamos os seus comentários muito a sério. A situação que descreve é inaceitável, e queremos asse… Mostrar mais

Dear guest, first of all, we would like to thank you for the great rating. We are more than happy you enjoyed your recent stay with us & we are looking forward to receiving you very soon at Hotel SB Diagonal Zero for your next visit. Best regards, Assistant Front Office Manager

Dear guest, first of all, we would like to thank you for the great rating. We are more than happy you enjoyed your recent stay with us & we are looking forward to receiving you very soon at Hotel SB Diagonal Zero for your next visit. Be… Mostrar mais

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast. However, we are very sorry to learn about the issues you encountered with the pool and your room. We understand your frustration with the size of the pool. Regarding smoking, we'd like to clarify that smoking is only permitted in a designated area on the terrace, and we apologize if this was not clear or if others did not adhere to this policy. We also apologize for the electrical problems in your room. This is not the standard we aim for, and we have already notified our maintenance team to inspect and resolve the issue immediately. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Best regards, Assistant Front Office Manager

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast. However, we are very sorry to learn about the issues you encountered with the pool and your room. We understand your frustratio… Mostrar mais

Thank you for taking the time to provide your feedback. We are very pleased to hear that you had a positive experience with our staff and the service. We always strive to ensure our team is friendly and helpful, and your kind words are a great encouragement. However, we are very sorry to hear about the issues you encountered with your room. Please accept our sincerest apologies for the problems with the air conditioning, the noise from the pipes, and the tightness of the shower. This is certainly not the standard we aim for, and we understand how these issues would have impacted your comfort and the quality of your stay. We have immediately informed our maintenance team to investigate and resolve the issues with the air conditioning and the pipes. We also appreciate your feedback on the shower space, as it helps us identify areas for future improvements. We hope to have the opportunity to welcome you back in the future for a much more comfortable stay. Best regards, Assistant Front Office Manager

Thank you for taking the time to provide your feedback. We are very pleased to hear that you had a positive experience with our staff and the service. We always strive to ensure our team is friendly and helpful, and your kind words are a gr… Mostrar mais

Estimado/a huésped, Lamentamos mucho los inconvenientes que experimentó durante su estancia en nuestro hotel. Le pedimos disculpas por la demora en la atención en recepción, así como por los problemas con el aire acondicionado, la situación del baño y la presencia de cucarachas. También lamentamos que la tarjeta de acceso no funcionara correctamente. Queremos agradecerle por habernos informado de estos incidentes, ya que nos ayudan a mejorar nuestros servicios. Nos comprometemos a revisar y reforzar nuestros protocolos para evitar que situaciones similares vuelvan a ocurrir en el futuro. Agradecemos su comprensión y esperamos poder ofrecerle una experiencia mucho más satisfactoria en una próxima oportunidad. Atentamente, Front Office SB Diagonal Zero

Estimado/a huésped, Lamentamos mucho los inconvenientes que experimentó durante su estancia en nuestro hotel. Le pedimos disculpas por la demora en la atención en recepción, así como por los problemas con el aire acondicionado, la situa… Mostrar mais