No tea/coffee making facilities. Bath towels too small. Cleaning staff very noisy early in morning (talking loudly and banging mops/buckets) - we fully understand they have a job to do but they could be a little quieter. Needs a mirror in main room - not just in bathroom.

Central access. Clean and comfortable bed. Great shower.

Stayed in July 2025

Air conditioning worked but it was a bit brutal and tricky to judge.

Fantastic location Comfortable room.

Stayed in June 2025

as states above it was a bit noisy and there's no tea and coffee facilities in the rooms !

the location is perfect you are literally 5 mins walk from Sol Metro .. however our room overlooked a bar and it was really noisy .. try and get a room at the back of the hotel where it will be quieter .. breakfast is decent .. eggs bacon sausage.. croissants/ pain au chocolate and fruit .. overall we enjoyed our stay .. but if you book a hotel in a city centre location then you must expect a certain amount of noise .. the jamon museum is at the bottom of the street and worth going In for a beer and bit of tapas .. great atmosphere !

Stayed in May 2025

I would have preferred a kettle for tea or coffee making facility.

Location was excellent very central. Clean. Easy check in at sister hotel Victoria 10 metres away.

Stayed in March 2025

The room could have a coffee and tea set.

It is an old style hotel, but very comfortable, cozy, with an excellent breakfast. The staff’s are very friendly and helpful. The location is perfect, my room was in the back and silent. But I guess the front rooms could be noisy. I really like my stay there.

Stayed in January 2025

Our stay was very good. The only downside was the noise we had at night due to the location of the hotel, which made a bit difficult to sleep sometimes. Otherwise, the rest was good value for money and the staff was very friendly.

Stayed in March 2025

The bars don't close until 6AM some evenings which can be an issue if your a light sleeper, or like to wake up really early.

Location is fantastic, very central and easy to get to with all public transport. The are is pedestrian only. So there is zero road noise. View from the hotel is very authentic Spanish apartment. I was on the top floor and they have an elevator.

Stayed in February 2025

Twin beds only Street noise

Great location

Stayed in December 2024

I would like to have some amenities to make tea or coffee in the evening, like a kettle, caps... It would be nice to have it in the room.

The best location in the city center, couple minutes to la puerta del SOL. Also public transport was close, that was too important for me, as I was at business trip. Friendly staff, ready to help you. Reception, working 24 hours. Buffet, that is also too important.

Stayed in December 2024

Small double bed (like 135cm). Not much sound proofing between floors. Nightclub bass audible until 5:30am. Don’t go to the restaurant “La Carmella” for breakfast (as recommended by hotel), probably the rudest service from the female waitress that I’ve ever experienced.

Location was fantastic. Good water pressure.

Stayed in December 2024

To get your breakfast,you have to go to another hotel across the road

Well placed in city centre

Stayed in November 2024

The bedroom was quite small

The location is great, you have all kind of restaurants by 5 minutes walking, also very close to metro stations and touristic places.

Stayed in October 2024

Rooms could have been a bit cleaner, but overall not too but, just a little dusty.

Great location, 1 minute walk to the center square of Madrid (Plaza Sol). The room that we have booked was upgraded free of charge. The neighborhood around is very lively and enjoyable especially at night. Breakfast very good with a lot of selection.

Stayed in September 2024

Bit noisy on the weekend

Center to everything

Stayed in August 2024

Noise from bars below. Lighting in the room was either via blinding overhead lights or very dim bedside lamp which was insufficient to read by. Yes there was a fridge but no water in it.

Affordable and clean room in the city centre. Lovely cleaning staff and helpful staff on the desk in main hotel (Victoria).

Stayed in September 2024

Noisy in the evening and throughout the early morning. Can hear outside and the bars downstairs. Thin doors so could also hear the other guests. Very narrow passage getting into bathroom.

So clean, easy to check in and out. Has a lift. rooms have everything you need. Lovely balcony. Aircon. Big enough room and toilet. Has safe and TV and a hairdryer. Best location.

Stayed in March 2024

Nothing

Super staff, quiet room, great location

Stayed in February 2024

Location is excellent. Staff was very accommodating when I asked for extra pillows, so thank you. Room is standard but I was very pleased to see a small refrigerator in the room too. I asked for a quiet room and I do believe they gave me one. :)

Stayed in February 2024

At night the door to the Hostal was behind a wall of trash cans, it's close to a couple of bars were parties and drunkards enjoy screaming at full lung... Sadly this filters into the rooms, :(. Also no amenities other than towels and soap.

Location was perfect, room was kinda small but very tidy and clean. Overall, great balance price / quality for the dates I stayed at El Pasaje.

Stayed in February 2024

-

Location, breakfast

Stayed in October 2023

The breakfast was really good.

Stayed in October 2023

The room had probably the smallest shower we've ever used - even after traveling in Europe for 7 years! if you are a large person, this will not work for you. The room itself is soundproof, but still ask to stay on top floor due to street noise that comes in through the windows. Madrid parties until the wee hours.

The location is fantastic. Super easy to walk everywhere. Great variety at breakfast in a nice location just a few seconds away from hotel. Would definitely stay here again due to the convenience and price. Staff were very helpful in arranging a taxi for us. Many sights and restaurants nearby.

Stayed in September 2023

It was a little noisy: I woke up around 3:00 am with a loud music in the neighborhood.

Good breakfast. Excellent location. Friendly staff. Good value for money.

Stayed in September 2023

Can’t really complain about anything

It was allright, I would say a good value for money as the location was pretty good

Stayed in July 2023