Reviews of Eurostars Madrid Gran Vía 4 stars

Very central, the staff was very helpful, the room was big enough

The breakfast was subpar to say the least, small options and the eggs had a funny taste. The room was a bit strange, mostly because the low ceiling and strange layout

location is a little out, room was nice, receptionist was really nice

location

Great location, very comfortable, superb breakfast.

Big and comfortable rooms. Breakfast buffet is good and staff super kind

Even though is well located pretty close to the Gran Via, it’s in the heart of the Chinese neighborhood. Nor especially “nice”.

Great location, friendly and helpful staff. Being centrally was a bonus as you can walk to many places.

Very spacious, clean and comfortable family room. The location is perfect-very close to Gran Via. Personnel is friendly.

friendly staff - spacious and clean rooms we took 2 connected rooms -very nice for family like in your own home - location 5mn walk to gran via - we took breakfast once it was ok - no noise at all - Value for money - we also now part of the eurostars members and we got 10% when we went to valencia also eurostar valencia was very good very nice connected rooms.

nothing. They should provide water everyday to the room and you should get toothbrushes and slippers in the room without asking.

location

we got the room with 30 minutes delay and were very disappointed with the staff sense of urgency to minimize the delay and consider compensation for this. the room faced mini back yard with air conditioning engines - we couldn’t open the curtains

I rellay like this hotel. The decor, the staff, the location.

Just one thing was missing in my opinion: they should add a toilet brush in every bathroom

Super friendly staff and comfortable rooms.

I liked everything

he room smelled like sewage, the air conditioner was not working, and the receptionist at breakfast was rude, angry, and seemed resentful. Most of the cakes served at breakfast were the same ones from the previous day. They keep serving the same stale cake for two or even three days in a row. They did not provide water in the room on a daily basis. They told me I would only get two bottles of water for one day, and that was it. The refrigerator in the room was not cooling, and they had to replace it. The housekeeping staff only changed the bed cover but did not clean the floor. One of the tall housekeepers even seemed like she might hit me. She didn’t clean the room properly, didn’t remove the sewage smell, and didn’t use any air freshener. When I complained about the constant sewage smell in the room, they only brought me an air freshener spray. At night, there was constant noise from the street and cars, so I couldn’t sleep. This was the first time I had such a bad holiday experience.

everything