Reviews of Hacienda El Santiscal Adults Only 3 stars
Avenida el Santiscal 173, Urbanización El Santiscal -, 11638 Arcos de la Frontera, Spain
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewWonderfully peaceful setting with fabulous staff. The manager, Azber, treated us like family, and we are most grateful for his hospitality. Would definitely recommend!
I would really have appreciated a fridge in the room.
Good afternoon, We are very pleased that you had a good stay and enjoyed our facilities and service. We appreciate your feedback and note your comment about the fridge for future improvements.
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLovely hotel in a quiet area. The pool was great, maybe could do with some umbrellas for shade. The greek lady at reception was lovely, very helpful and cheerful. Spotless hotel, quite old fashioned furniture, but we liked that.
A fridge in the room to put cold drinks in there. Towels for the pool area Its quite a walk to the local restaurant, and a few were closed Sunday’s and Monday’s. Leaving only 1 restaurant available if you didn’t have a car. We were there in June and its very very hot in this area of Andalucia.
Thank you very much for your review, we are very pleased that you had a good stay with us. We will pass the comments on to the management to see what we can work on to improve our hotel even further. We hope to see you again very soon and provide you with an even better experience.
Thank you very much for your review, we are very pleased that you had a good stay with us. We will pass the comments on to the management to see what we can work on to improve our hotel even further. We hope to see you again very soon and p… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe hacienda is in a wonderful location. It would have been good to know in advance that there is no bar open and no food available apart from breakfast during the week.
Staff were not interested in helping and not having the bar or any food available upon arrival meant we had to go into the town on a very hot evening
Dear Anne, thank you for your review. We are glad to know that you enjoyed our location. We are sorry for not being up to par. Regarding the restaurant, on Booking.com page, in the service information, there is the opening hours and days of the restaurant and if you wanted to drink something, you just needed to let us know at reception and we would be happy to assist you.
Dear Anne, thank you for your review. We are glad to know that you enjoyed our location. We are sorry for not being up to par. Regarding the restaurant, on Booking.com page, in the service information, there is the opening hours and days … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewvery nice hotel, beautiful setting outside, with the pool and the veranda
nothing!
Good afternoon, we are very pleased to hear that your experience at our hotel was satisfactory and that you were able to enjoy our facilities to the best. We thank you for your comment and hope to see you again at Hotel Hacienda el Santiscal.
Good afternoon, we are very pleased to hear that your experience at our hotel was satisfactory and that you were able to enjoy our facilities to the best. We thank you for your comment and hope to see you again at Hotel Hacienda el Santisc… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe waitress was great
Hard to find
Thank you very much for your review. We are very happy to know that our staff always provides quality service and we hope you come back again soon.
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewPaid 5 euros for ice for a drink!!!!!… Simply ridiculous!…
Good afternoon Antonio. First of all, thank you for your review and we are sorry if you found the ice bucket service expensive. We will consider your suggestion
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewAmazing place to stay, so peaceful and relaxing, we felt like home and gonna come back soon. Thank you so much for your friendly hospitality
Thank you very much for your visit and your review! We are very happy that your stay was great and we can't wait to welcome you back again soon.
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewFor the moment Hacienda el Santiscal is peaceful and an oasis away from the creeping holiday development along the edge of the lake. The views from our room were lovely. It's a beautiful courtyard Hacienda retaining a personal family feel. Lovely sitting room for relaxation. Beautiful flowering plants and trees surrounding the property. We stayed immediately after the DANA so the weather was not brilliant. Pool too chilly for us but it looks lovely when warmer. Lovely breakfasts and very helpful friendly staff.
The bed was not comfy for my back . Very hard. We thought we'd booked a twin bedroom (the photos showed it to be this) with sitting room. There was no way to make the bed softer it seemed. This has been our experience throughout Spain though in independent smaller hotels.
Thank you very much for your visit and for your review. We are very pleased that overall your stay was a pleasant one. We will be sure to take into account what you have told us that we can improve to make your next visit even better, we hope to see you again soon!
Thank you very much for your visit and for your review. We are very pleased that overall your stay was a pleasant one. We will be sure to take into account what you have told us that we can improve to make your next visit even better, we ho… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewStaff helpful
Lack of facilities for a hotel at the very edge of town
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewSmall family owned hacienda with beautiful rural views . Individually styled rooms - we shared a private staircase to two rooms with lovely seating area for four of us . Fridge with water very welcome ! Nice breakfast in conservatory style room overlooking small pool / all very lovely. No dinner provided as such - offer of cheese/ meats and wine to avoid travelling to Arcos for dinner - much appreciated . Central patio area with table and chairs nice for drinks / coffee
Reviewed: 24 April 2024 · Stayed in April 2024
Verified reviewReviewed: 23 April 2024 · Stayed in April 2024
Verified reviewReviewed: 19 February 2024 · Stayed in February 2024
Verified reviewHistorical and comfortable, friendly staff
Thank you very much for your comentaries Janice. It was a pleisure to have you at home. Wishing to welcome you again¡¡¡. Regards
Reviewed: 19 February 2024 · Stayed in February 2024
Verified reviewThe location is excellent for a quiet, relaxing get away but close enough to the town of Arcos.
Thanks a lot . It was very nice to welcome home. We wish to see you abain back to our Hacienda anytime. Regards
Reviewed: 14 November 2023 · Stayed in October 2023
Verified reviewReviewed: 9 October 2023 · Stayed in July 2023
Verified reviewGreat location for relaxation. Beautiful quiet place. The garden with the pool was magical. There is a beautiful view from the garden. Even though there were guests, no one disturbed anyone. The staff was very pleasant. We didn't mind that he doesn't speak English very well. Ideal for relaxation, a place where you can hide and relax in silence.
Thank you very much for your nice words about our Hacienda and services. We are very happy that you enjoyed your dtay with us. We hope to see you soon here. Kind regards
Reviewed: 8 October 2023 · Stayed in October 2023
Verified reviewNothing at all
Very poor breakfast. Room was not comfortable Steep stairs to climb to the room
Reviewed: 4 October 2023 · Stayed in September 2023
Verified review