A wedding occurred on both days of the weekend & the restaurant staff struggled to accommodate the regular guests & serve the guests of the wedding- the restaurant didn’t open until 8pm. They needed more staff on. They were working so hard.

Lovely hotel - we had the suite with a balcony. The room was excellent with bath & shower. 2 TVs . Cleaned daily.

Stayed in May 2024

I don't like to go to the restaurant for dinner and must pay directly as they can not charge the cost to the room

Breakfast and room was ok

Stayed in April 2024

Disability access not very good. Restaurant menu choice could be a little better. Handrails by stairs and steps should be placed, or better placed because reception requires going up quite a few sets of stairs to gain access, until entry to parking underneath the hotel is set up so that the lifts can be used

Staff very good and helpful. Property location a bit difficult to find without satnav. Local area interesting to walk round--old and picturesque.

Stayed in March 2024

Nothing

Relaxing

Stayed in October 2023

No wide selection of drinks in the so called bar (only gin and beer) and food are on high prices compared to the nearby restaurants

Location cause it’s close to our office, clean and staffs was very welcoming and friendly

Stayed in September 2023

Nothing

Suited our journey and a great place to end up after a long ferry . Used it on the return as very comfortable. Parking , helpful staff , lady in the dinning room was , as always lovely. Our 4th stay there now and would recommend it .

Stayed in September 2023

Parking was not available

Good quality & price

Stayed in September 2023

Nothing - Everything was of the high standard we expected.

Excellent breakfast with plenty of choice, room comfortable and spacious, pool clean and shaded seating nearby which was very welcome. Good accessible parking beneath the hotel. Easy access to Bilbao Airport.

Stayed in August 2023

Too many rules and strict time schedules

Good value

Stayed in August 2023

A very nice hotel, but in a bit remotely place. All was very well organized, but as I was travel teenagers, maybe a bit too organized. Room for three was good, diner in hotel was a bit too good for teenagers 😉 and no options to downscale. Swimming pool was nice, but shortage in sun beds

Nice beds, clean and nice gym (5 euro extra). Swimming pool also very nice

Stayed in August 2023

Breakfast outdoor. Nice service

Stayed in July 2023

Everything was perfect

Stayed in July 2023

Whilst the hotel had a bar, we found it v difficult to get service in afternoon / evening as staff were occupied with restaurant diners & paid little attention to residents. We thought the nearby natural park might offer walking but found very little, despite driving into mountains.

Pool & outdoor area lovely; free on street parking; clean comfortable rooms; we used the spa on a grey day & it was a real treat; efficient reception staff; Durango the town was a lovely surprise, we enjoyed exploring it.

Stayed in July 2023

We stayed for 2 nights. The staff very very helpful and kind, gorgeous pool, a lovely place to stay.

Stayed in July 2023

on check in was asked for my mail adres, i declined and offered my credit card, this was declined they needed my mail adress so i could have the extras approved. I told them they could contact me via booking.com and would not give them my mail adres. in the end i had to pay for each item immediately. i parked the car and needed to pay the amount immediately. very strange policy, if this remains i would never return there.

nice room, nice restaurant

Stayed in June 2023

Good secure covered parking but no direct access from inside the hotel.

Nice well appointed clean hotel. Friendly helpful staff. Good value.

Stayed in June 2023

price for parking

location

Stayed in June 2023

A bit slow check-in

What a luxury!

Stayed in April 2023

Lots of steps to negotiate.

The staff were very pleasant; dinner in the restaurant is very good.

Stayed in May 2023

bathrooms could be modernised, for a junior suite I would have liked nicer furniture in room as it was rather basic.

Beautiful hotel with lovely spa facilities. fine dining style restaurant and a nice bar.A short walk away from the train station. The staff in all areas are so warm , friendly and highly professional- The true stars of the show.

Stayed in April 2023

Pool was outdoors and not open

The staff were friendly and very helpful

Stayed in March 2023

- Besides the room, prices a little bit expensive, especially when comparing with other places nearby. - Room was a little bit small for 3 people.

- Elegant place: it seems like a small palace within the main road and the interior is fancy - Very comfortable beds - Friendly and helpful staff - Really close to the centre of Durango - Free parking nearby

Stayed in December 2022

everything was perfect with the facilities, staff and gym.

Clean, elegant and very well located.

Stayed in November 2022

Nothing

Everything

Stayed in October 2022