Reviews of H10 Puerta de Alcalá 4 Sup 4 stars
Alcalá, 66, Salamanca, 28009 Madrid, Spain
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very nice, all facilities you need and the rooms are excellent. Great location, close to great restaurants shopping, great vibes. It`s a feel good place.
Would love to have really good barista coffee service in the morning at the rooftop, wouldn`t mind paying for that, as in most hotels the coffee isn`t the best and starting the day with a great coffee and the nice view would make the day perfect.
Dear Hilde, the entire team thanks you for your wonderful words. Knowing that our guests enjoyed their stay and that we met their expectations is an incentive to continue providing our best services every day. We are delighted to know that you have noticed the changes in the new renovation and that you have enjoyed our facilities and excellent location. On the other hand, we sincerely appreciate your recommendations and look forward to welcoming you back. Thank you again for sharing your opinion on the platform. Kind regards.
Dear Hilde, the entire team thanks you for your wonderful words. Knowing that our guests enjoyed their stay and that we met their expectations is an incentive to continue providing our best services every day. We are delighted to know that … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect! What I especially appreciated was that when I mentioned at check-in that the room I was given did not match the pictures on Booking, the staff immediately changed it without any hassle. Superb service!
The only downside was breakfast: there were no boiled eggs or poached eggs available, only fried eggs and omelets. I would have preferred a simple boiled egg. One time I asked for a poached egg, and while the staff kindly prepared it, it took about 15-20 minutes and by then I was already finishing my breakfast.
Dear Yekaterina, thank you very much for sharing your excellent ratings with all the platform users. We are very pleased to see that you enjoyed the service provided by our staff and the quality of service you received. We sincerely appreciate your recommendations and hope to welcome you back soon. Thank you very much for taking the time to share your experience with us. Best regards.
Dear Yekaterina, thank you very much for sharing your excellent ratings with all the platform users. We are very pleased to see that you enjoyed the service provided by our staff and the quality of service you received. We sincerely appreci… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReally Clean and Perfect location Love the roof top
Dear guest, Thank you very much for leaving us your top rating and sharing your kind comment. We're glad that our hotel's location made your visit to Madrid easier and that you enjoyed your stay. We look forward to welcoming you back soon. Best regards.
Dear guest, Thank you very much for leaving us your top rating and sharing your kind comment. We're glad that our hotel's location made your visit to Madrid easier and that you enjoyed your stay. We look forward to welcoming you bac… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff was really helpful and friendly. We had a few requests to make our stay a bit more comfortable and all was given at no extra cost and promptly. The views from the terrace were fantastic.
I don’t enjoy spending much time in the sun and the pool has not shade at all so for me that was not enjoyable experience.
Dear Jenny, Thank you for leaving us your top rating. We look forward to welcoming you back soon. We've taken note of your comments about the staff. Regarding the sunbathing areas, we have umbrellas in the sun lounger area. We regret that we couldn't avoid an unpleasant experience for you. On your next visit, please don't hesitate to ask for help or advice. Since the sun loungers are close together, we always try to accommodate both parties so that all our guests feel comfortable. We look forward to welcoming you soon and offering you a complete experience. Best regards.
Dear Jenny, Thank you for leaving us your top rating. We look forward to welcoming you back soon. We've taken note of your comments about the staff. Regarding the sunbathing areas, we have umbrellas in the sun lounger area. We regret … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified revieweverything!
Dear Brenda, thank you very much for sharing your excellent ratings with all the platform users. We are pleased to know that you enjoyed your stay and our magnificent location. We will be delighted to welcome you back and offer you our best service and quality once again. Thank you very much for your time.
Dear Brenda, thank you very much for sharing your excellent ratings with all the platform users. We are pleased to know that you enjoyed your stay and our magnificent location. We will be delighted to welcome you back and offer you our be… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewClean and good location
Lifeguard was strict with the children
Dear guest, Thank you for sharing your experience with us. We are glad to know that the location made your visit to Madrid easier, and we sincerely appreciate your mention of cleanliness, which is one of our priorities. Regarding the plunge pool, since its small and located on the eighth floor, we manage the space to ensure all our guests, whether families or couples, can enjoy the experience comfortably. We look forward to welcoming you again soon. Best regards.
Dear guest, Thank you for sharing your experience with us. We are glad to know that the location made your visit to Madrid easier, and we sincerely appreciate your mention of cleanliness, which is one of our priorities. Regarding the plun… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe great room and the awesome rooftop with the pool. It was great having a person managing the pool to avoid people reserving transats without using them.
The pool was perhaps a bit too small.
Dear Pauline, We appreciate you taking the time to leave us your review. We are also happy to hear that you enjoyed our terrace. Our plunge pool is located on the rooftop and was designed to offer a refreshing dip during the summer season, with panoramic views of Madrid. We hope that, despite what you mentioned, you enjoyed both the views and the dip. We appreciate your visit and look forward to welcoming you again soon. Best wishes.
Dear Pauline, We appreciate you taking the time to leave us your review. We are also happy to hear that you enjoyed our terrace. Our plunge pool is located on the rooftop and was designed to offer a refreshing dip during the summer season… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat location with a beautiful rooftop and lovely rooms
Nothing
Dear Begonia, thank you very much for sharing your positive ratings with all the platform users. We are pleased to see that you enjoyed your stay and our excellent location. We look forward to welcoming you back. Best regards.
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewAll excellent!
Dear Martyn, it's a pleasure to read your excellent review. We are very proud and grateful to see that your accommodation experience was a complete success. We look forward to welcoming you back and offering you our best service and quality service. Thank you very much for your time and, above all, for trusting our brand. Please accept our best regards.
Dear Martyn, it's a pleasure to read your excellent review. We are very proud and grateful to see that your accommodation experience was a complete success. We look forward to welcoming you back and offering you our best service and qua… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGood location, modern decor, nice bar
Dear Fernando, first of all, thank you for your excellent ratings. The entire staff is very proud and satisfied to have contributed to your excellent stay. We would also like to thank you for your appreciation of our hotel's unique decor. It will be a pleasure to have you with us again and share the magic of the sunset in the "Cielo de Alcalá" once again. Please accept our best regards.
Dear Fernando, first of all, thank you for your excellent ratings. The entire staff is very proud and satisfied to have contributed to your excellent stay. We would also like to thank you for your appreciation of our hotel's unique deco… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe location, the friendly staff, lots of extra things in the room The bathroom was excellent
Dear Nouri, Thank you very much for sharing your kind review and your positive comments about your stay at our facilities. The entire team appreciates your kind words. We look forward to welcoming you back soon. Best regards.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewHelpful staff and destination rooftop bar
Dear Niran, thank you very much for taking the time to share your experience with us. We are pleased to see that you enjoyed our excellent location and that we contributed to your positive stay. We look forward to welcoming you back. Best regards.
Dear Niran, thank you very much for taking the time to share your experience with us. We are pleased to see that you enjoyed our excellent location and that we contributed to your positive stay. We look forward to welcoming you back. Best… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in May 2025
Verified reviewThe hotel is central and easy walking distance to the places I wanted to go.
It was great
Dear Heather, Thank you for taking the time to give us your feedback. We are so happy to hear you enjoyed your stay! Our hotel is well placed making it easy to get around, we are glad you appreciated the location. We hope to welcome you back soon. Best Wishes.
Dear Heather, Thank you for taking the time to give us your feedback. We are so happy to hear you enjoyed your stay! Our hotel is well placed making it easy to get around, we are glad you appreciated the location. We hope to welcome you ba… Show more