Reviews of Hesperia Sant Joan 3 stars
Josep Trueta, 2, 08970 Sant Joan Despí, Spain
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNo limpiqn diariamente ni cambian las toallas
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewComfortable room with everything you need. Although worth noting if traveling as two adults needing separate sleeping quarters, the bedroom wall has a large cut out at the top of the wall so good luck if traveling with a snorer! The pool was fine but not open when advertised which didn't bother us but dissappointed little kids waiting for a swim on a very hot day. The location is good if you're after somewhere quiet on the outskirts of the city. Ample free street parking in front of the hotel made traveling with a rental car super easy. Check-in is farcical which isn't the staff's fault and they helped but it was ridiculously onerous and the next day there was a disgruntled mob waiting to check in when the machine broke down and reception wasn't manned until midday. If they sorted out check in and the pool, it could be a great hotel. There's a good cafe for breakfast next door too.
Check in was a nightmare. Felt sorry for the staff who had to take over where the machine failed.
Dear Eli, Thank you very much for your detailed feedback. We are glad to hear that you enjoyed the comfort, cleanliness, and quiet location of our hotel, as well as the convenience of the nearby parking and café. We sincerely regret the inconvenience with the check-in process and the temporary closure of the pool, and we understand how disappointing this can be, especially for families. Your comments are very valuable to us, and we will certainly take them into account to keep improving our services. We hope to have the chance to welcome you again in the future.
Dear Eli, Thank you very much for your detailed feedback. We are glad to hear that you enjoyed the comfort, cleanliness, and quiet location of our hotel, as well as the convenience of the nearby parking and café. We sincerely regret the in… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewDear Dylan, Thank you for taking the time to share your evaluation. We are not sure about the reason for your low score, as we always strive to provide an excellent experience for our guests. We take feedback very seriously, so we would be grateful if you could send us an email at hhsantjoan@hesperia.com to let us know what happened. It saddens us that we did not meet your expectations, and we hope to have the opportunity to better serve you in the future. Sincerely, Hesperia Sant Joan
Dear Dylan, Thank you for taking the time to share your evaluation. We are not sure about the reason for your low score, as we always strive to provide an excellent experience for our guests. We take feedback very seriously, so we would be… Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBig rooms
Dirty rooms, bad smell everywhere
Dear Pau, Thank you for sharing your feedback. We are glad you found the rooms spacious, but we are sorry that cleanliness and odors did not meet your expectations. We take your comments seriously and will review them carefully to improve our services.
Dear Pau, Thank you for sharing your feedback. We are glad you found the rooms spacious, but we are sorry that cleanliness and odors did not meet your expectations. We take your comments seriously and will review them carefully to improve o… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewPlace
Aircon
Dear Maria Shiela, Thank you for your review. We are glad you enjoyed your stay and found the location convenient for transport. We appreciate your feedback and hope to welcome you again in the future.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation and room space
Our room’s airconditioning was not working properly, upon complaining a pedestal fan was provided and we were told that hotel was fully booked so they couldn’t move us to other room. Barcelona is ho these days now imagine what happened to us, we couldn’t get a comfortable sleep, sweating all time in our room.
Dear Ali, We are very sorry for the inconvenience caused by the air conditioning issue and the limited reception hours. We understand how uncomfortable this must have been during the summer heat and regret we could not offer a room change at the time. Your feedback is valuable, and we will work to improve our service for future stays.
Dear Ali, We are very sorry for the inconvenience caused by the air conditioning issue and the limited reception hours. We understand how uncomfortable this must have been during the summer heat and regret we could not offer a room change a… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewRooms were big, toilets very comfortable Nice pool
Not dirty but you don’t get the feeling that is very clean. The walls are very thin and you can hear everything from next door or from the floors above. Way too far from the city
Dear Maria Luisa, Thank you for choosing Hesperia Sant Joan during your recent visit to Barcelona and for taking the time to provide us with your feedback. We hope to welcome you back. Best Regards
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewVery nice location and cozy room
Renovations and drilling machines at 9 in the morning were very rough, so we kind of didn't had any comfort in the mornings :)
Dear Tudor, Thank you so much for your assessment. We hope to see you back soon. Best Regards
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewIt was pretty clean, nice facilities and good comfortable beds
It was far from the city centre and there were no reception person on board. The card room wasn’t working. Had to phone customer service late at night and it was very unpleasant
Dear Guest, Thank you for having taken some of your valuable time to send us your feedback about some points. We are sorry if your experience with us was not as pleasant as we wish and if our service didn’t reach all your expectations. We do our best to exceed our guest expectations and we are sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We would be glad to have the opportunity to receive you once again in our hotel and change your last impression. Best Regards
Dear Guest, Thank you for having taken some of your valuable time to send us your feedback about some points. We are sorry if your experience with us was not as pleasant as we wish and if our service didn’t reach all your expectations. We d… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe walls are thin; you can hear your neighbour talking.
Dear Noémi, Thank you so much for your assessment. We hope to see you back soon. Best Regards
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe room was perfect, it had all that we needed, even a small kitchen and a very comfortable bathroom and shower
Didn't like the automatic check in machine
Dear Loreto, Thank you for choosing Hesperia Sant Joan during your recent visit to Barcelona and for taking the time to provide us with your feedback. We hope to welcome you back. Best Regards
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewClean room with a well working internet and aircondition. Nice coffee shop next to reception
Room wasn’t prepared with the extra bed made, and towels and bedding was not available. It took multiple calls and talks with security guard who was unable to help. No blanket was ever delivered. No amenities was available in the kitchen. Pool only available after 12 and until 20, so if going to the city, the pool was not available for use. Room was very sterile, making them very noisy and you could hear what happens on the entire floor any the ones above and below. Reception closed before fixing our missing bedding, and didn’t open for the rest of our 3 night stay.
Dear Allan, Thank you for having taken some of your valuable time to send us your feedback about some points of our appartments. We are sorry if your experience with us was not as pleasant as we wish and if our service didn’t reach all your expectations. We do our best to exceed our guest expectations and we are sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We would be glad to have the opportunity to receive you once again and change your last impression. Best Regards
Dear Allan, Thank you for having taken some of your valuable time to send us your feedback about some points of our appartments. We are sorry if your experience with us was not as pleasant as we wish and if our service didn’t reach all your… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewThe hotel has a swimming pool where children can have a great time
The facilities are very old, especially the air conditioning system doesn't cool at all! There were no staff members at the front desk after 7 p.m. So, when I found the air conditioning cooling problem on the first night of my stay, it was already past 8 p.m. I tried to call the emergency contact number left by the front desk. After getting through, I informed them of the problem I had encountered. I told them: I set the air conditioning in my room to the lowest level. It has been on for over an hour, but the current indoor temperature is actually 29 degrees Celsius... However, the other party replied to me nonchalantly: "We can't solve the problem at the moment. Open the window. It will be cooler (38 degrees Celsius outside that day)..." It was so hot and muggy that I opened the window at night. But that day seemed to be some festival, and there was the sound of fireworks setting off nearby all the time. It was so noisy that I couldn't fall asleep at all, and I also had to worry about safety problem...the following days are the same, noboday come to solve the problem! Besides, the hotel's rule that "towels can only be changed for free every three days and cleaning can only be done for free every seven days" is really speechless...
Dear Fenli, Thank you for having taken some of your valuable time to send us your feedback. We are sorry if your experience with us was not as pleasant as we wish and if our service didn’t reach all your expectations. We do our best to exceed our guest expectations and we are sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We would be glad to have the opportunity to receive you once again in our hotel and change your last impression. Best Regards
Dear Fenli, Thank you for having taken some of your valuable time to send us your feedback. We are sorry if your experience with us was not as pleasant as we wish and if our service didn’t reach all your expectations. We do our best to exce… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewNothing special
Cleaning and air conditioning
Dear Wajahat, Thank you so much for your assessment. We hope to see you back soon. Best Regards
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewDecently sized room with kitchen
Given unclean bedsheets
Dear Mykolas, Thank you so much for your assessment. We hope to see you back soon. Best Regards