Location, location, location! Nice rooms, very clean and staff is very attentive.

Stayed in July 2025

Location was very good. Breakfast was in a restaurant just around the corner and was very good. The staff at the Alhambra reception were excellent and very helpful.

Stayed in July 2025

Very nice in all ways. Great location in cozy area

Stayed in July 2025

AC was not too powerful. Terrible WiFi signal strength

Well located, clean. Great service at front desk 24/7

Stayed in July 2025

Central location and cleaniness

Comfort,convenient and central lcation

Stayed in June 2025

Location is amazing-central to everything at the heart of the city Staff incredibly helpful Clean room with excellent air conditioning

Stayed in June 2025

Problem if evacuation needed

Ok

Stayed in May 2025

Although an 18m2 room. It felt very cramped for space. We had Two suitcases and it took a bit of organising to access the room facilities as there was no room for the cases without climbing over them or putting them on the bed. One case ended up in front of the room door to prevent us tripping over it if we needed to access the bathroom during the night!

Fantastic location, 150m from Sol Metro station. Hotel was clean and breakfast was great. Staff were very helpful

Stayed in May 2025

The breakfast is not at the hotel, one needs to walk outside to the restaurant where the breakfast is served. It can get noisy from youth partying at night. Close the window and use A/C if necessary.

The front desk was very nice and helpful in a few instances. The twin beds were confortable, the breakfast had lots of choices and very copious. The metro Sol is at 2 minutes on foot.

Stayed in May 2025

N/A

We are delighted with our stay at this hotel. We liked the location and service.

Stayed in April 2025

Cleanliness

Excellente location

Stayed in May 2025

One thing I wish the hotel offered more of was basic amenities/complimentary toiletries (soap, shampoo, lotion, etc.) restocked more generously. These little touches go a long way.

The rooms were incredibly spacious. Definitely larger than most hotel rooms you’ll find in Madrid. The location couldn’t be more ideal. The hotel is in the heart of Puerta del Sol, so everything is just a stone’s throw away. It added so much convenience to the trip. Plus points for the air conditioning, too. Unlike many hotels in the area that rely on centralized systems (which tend to run too warm, especially in spring), this hotel had strong, individually controlled AC units that actually kept the room cool and comfortable at all times.

Stayed in March 2025

Bathroom

Location

Stayed in March 2025

WiFi was weak The breakfast variety was not the best.

The location was great. Close to all what I was planning to visit as this was my first time in Madrid. Vibrant neighborhood with a lot of restaurants and shops Clean room and a comfy bed Good value for money

Stayed in April 2025

Confusing entrance, no outside window. But considering what’s available in Madrid, it was an acceptable solution. Staff where friendly and helpful. Seemed like a bizarre adapted office building.

Stayed in April 2025

update the bathrooms en general.

very good

Stayed in April 2025

A bit to long check in process due the manual work. Take note if you are in the rush for event or meeting

Very lively location near main facilities. Great breakfast included. Room was clean and modern

Stayed in April 2025

The window had a view of the courtyard roof. In this hotel you have to be very quite because sound carries from room to room. We could hear everything from the other rooms (showers, doors opening people talking ). Bathroom was far too small, hardly any space to move better toilet and the shower. The wifi didn't work well in the evenings.

The location were excellent (very central to everything)! Staff at the front desk 24hrs/day. Large room. Breakfast around the corner was lovely.

Stayed in March 2025

Frosted glass bathroom door would leave little the the imagination if you were travelling with another person. The lift in the building was a bit small and bumpy (as they tend to be in old buildings) - I was happy to take the stairs instead though.

The hotel is very central and was easy to find. Reception was on the 2nd floor of the building but it was well signposted. Staff were friendly and helpful. I left my bag with them until it was time to check in and they remembered me when I returned. I booked a single room and ended up with a twin so I had extra space. My room was on the third floor and it was very quiet up there. Keycard was needed to access the corridor as well as the room so it felt safe. As the building is quite old, the rooms have high ceilings making them feel bigger. Bed was comfy and the room was clean. The hairdryer was good.

Stayed in March 2025

Pillows

Stayed in March 2025

There was a little bit of mold in the room that made it smell like damp

Perfect central location, nice and cordial stuff

Stayed in March 2025

I wish the breakfast wasn’t around the corner.

The location was excellent. And the owners could not have been nicer.

Stayed in February 2025

The soundproofing in the building is not great, mainly from bathrooms, toilets / showers in next rooms and above. Make sure to close the bathroom door before going to bed, that helps.

The location is great, next to bars and restaurants, short walk to the train and shopping streets. We arrived by train from Alicante and took another train from the Chamartin station to SOL. Very easy and fast. The room we got was big and very comfortable bed. The breakfast was lovely but super busy, maybe because we were quite late going there (next street at a restaurant)

Stayed in February 2025

Wonderful location and very good staff.

Stayed in February 2025