Reviews of Hostal Kaizen

Dear Momo80. We are sorry that your experience with us was not what you expected. I can tell you that the room has a window in the ceiling and an approved lighting and ventilation system that complies with the regulations required for the category of our establishment. All our rooms have an individual air conditioning unit with split. Yours is installed just above the bathroom door, which you will surely have seen when you enter the room. In fact, it is impossible not to see it. The control to activate it is on the wall next to the entrance door of the room, just above the light switch. Surely when you turn the light on or off you will have been able to see it too. You only have to turn it on to have the room at the desired temperature. Each room undergoes two quality controls before being handed over to guests. In your case, it was checked on the same day of your arrival without detecting any anomaly. Probably if you had informed us of any anomaly upon your arrival at the time we asked you and you had answered that everything was perfect, we could have solved it immediately. We would have changed your room and you would have probably enjoyed your stay more. On your next visit we will assign you a room with a window in the wall instead of the ceiling. We will also invite you to a coffee which helps to eliminate the bad mood in the morning and we also wish you God's blessing. Warm regards KAIZEN MANAGEMENT.

Dear Momo80. We are sorry that your experience with us was not what you expected. I can tell you that the room has a window in the ceiling and an approved lighting and ventilation system that complies with the regulations required for the c… Show more

Dear Ricarda Peter. Thank you very much for taking your time to write your review. Especially for the high score it gives us in Location, facilities and services, comfort and value for money. Our establishment is located in the La Alberca Industrial Estate in La Nucía, a 5-minute walk from the Camilo Cano Sports City. In fact we are the closest establishment there is. We are specialized in meeting the accommodation needs of all those who attend the numerous sporting events that are organized at the Ciudad Deportiva. We are aware that rest and concentration prevail for athletes and the location of our establishment is ideal in this case. It is also ideal for those who come to discover the region, since La Nucía is located in its strategic center, approximately 10 minutes by car from the most interesting places to visit in the region, be it a beach, a picturesque town or mountain. Being in the industrial estate we have few views and we are surprised that any client requests those views specifically. If this had been the case as a special condition, we would have provided another room with better views, although they will never be particularly significant. At Kaizen we comply with the regulations of our category and therefore guests are not allowed to use the kitchen or machinery for cleaning or maintenance equipment. However, knowing that in many cases the very high-level athletes who often come to our establishment need a specific diet and in extension to all our guests we allow them to bring their own food and use the kitchen and dining areas, as well as the utensils that we have for them, such as a microwave, toaster, cutlery, etc. Guests are not allowed to use machinery for cleaning or maintenance equipment, but we do have a professional laundry service that can be hired at reception at very competitive prices. In the rooms we have freshening devices with fragrance of forest fruits that the vast majority of our clients like and value so much. We are sorry that it is not just to your liking and we would like you to tell us the fragrance you want in your room with mountain views the next time you visit us and we will be happy to provide it. We are waiting for you soon!! Kaizen team.

Dear Ricarda Peter. Thank you very much for taking your time to write your review. Especially for the high score it gives us in Location, facilities and services, comfort and value for money. Our establishment is located in the La Alberca I… Show more