Reviews of Hotel BESTPRICE Santillana 2 stars

Great communication. Comfortable beds. Very hot room on top floor. Air con was off when we arrived and both units made noises all night when on that kept us awake, hence a really bad night sleep. The aircon units seem to purge regularly and it sounds like an alarm going off. Even turning it off did not resolve the issue. Fix this and it’s a 9 room, as it is poor 4 due to lack of sleep.

See comments above.

Great staff. We had a wonderful lady that made us feel right at home and took care of us✔️ Clean and modern with charm & very comfortable

False advertisement - website mentions in multiple places they have a/c. Hotel does not have working a/c's. 3 rooms I checked had no working a/c's. Lobby smells bad. Property manager ignored and continues to ignore my messages. I expected Booking to help. Manager told Booking he would take care of the issue by providing a different room and giving me compensation. He never responded that night and gave me the option of another room. Now he is ignoring my messages and has not provided any kind of compensation. Booking then gets out of the picture and expects the manager to meet his promises while nothing has happened. In addition, in my brother's room his bathroom sink was backing up indicating it was clugged.

Comfortable and nice accomodation

There was some event in the town that day, so it was quite loud until almos 3 pm

What a gem! Santillana absolutely stole my heart. From the picture-perfect cobblestone streets to the peaceful charm of the village, everything was magic. The accommodation was spotless, welcoming, and had everything I needed to rest and recharge during my Camino. Hosts were lovely, the vibe was relaxed, and the town itself felt like stepping into a storybook. Would come back in a heartbeat — one of my favorite stops on the journey!

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Room finishes

Air conditioning is the first thing promised in the description. We tested three rooms in which the AC did not work. The administrator ignored our requests for help. Booking called him and he requested an hour. Nothing was done, never worked. In addition the lavatory did not drain properly. No one was at the hotel. Finally the administrator wrote they would fix it next week. Noise from people, cats and other animals, and heat made it impossible to sleep when opening the window. After 2am the room cooled enough from opening the window. I am technically capable and I understand they purposely set the AC split units compressors not to cool. Then ignore claims when you arrive and is too late to leave. Get another hotel with a better condition and some service for a similar price.

I couldn't give a review on the staff - because there weren't any, the hotel was automated, staff were there but we didn't see them.

Being automated is not ideal but it worked, the bathroom was very small, and would not have been suitable for a larger person.

Clean, new rooms with the required basic facilities

The autonomous and impersonal entry process.

Simple , clean and cozy.

One of the blankets had like 4 black dots on it but otherwise everything was great.

Easy to check in and clean. Breakfast was great.

Fire alarm went off due to a smoker in another room which is forbidden. The owner had to drive 15km to turn it off which was very loud. Once she arrived and turned the system off all was back to normal.

Old world charm and very comfortable bed.

Nothing

Great service, extremely nice and helpful staff :) beds were comfy, room very clean with a nice balcony view

The rooms are very new and clean, everything seems fresh. The location is good as well, you can park your car close and also avoid the big fuss from the town centre, but still within close walking distance to everything

Location ok, room clean

On the notes from self checkin the username for WiFi hasn’t been provided, only the password. I tried all the options but it did not work.