While my overall experience at Hotel Madrid Chamartín was quite positive, there are some areas that could benefit from an upgrade, especially given its affiliation with Meliá, which is known for high standards. The rooms could be modernized and refreshed to align with contemporary design and comfort expectations, enhancing the overall guest experience. Additionally, the breakfast facilities have room for improvement

Was a very positive experience. The staff was friendly and welcoming, which made check-in and throughout my stay very pleasant. The hotel offered good facilities, including clean and comfortable rooms that provided a cozy environment after a busy day. Additionally, its close proximity to the train station made it incredibly convenient for me to commute easily to other cities in Spain, saving time and hassle. Overall, I would rate my experience an 8 out of 10, and I would certainly consider staying here again for both business and leisure trips.

Stayed in July 2025

It’s a bit outdated in parts and the noise insulation is poor. I could hear the guests upstairs talking. Typical in Spanish buildings but in a hotel I’d expect it to be a bit less

Friendly staff. Good food. Good facilities. Excellent value for money

Stayed in August 2025

Location near the station

Stayed in August 2025

The bed was very uncomfortable, as I could feel the springs in the mattress, which made it difficult to sleep. The room was also poorly insulated, and I was disturbed by loud footsteps and banging noises from the guests above during the night. The bathroom needs improvement. The toilet seat was misaligned and shifted when sat on, which felt unsafe. The bathtub/shower was extremely slippery — I nearly slipped when stepping out and only avoided falling by holding onto the bar. This felt quite dangerous and could lead to injury. Overall, I think the hotel would benefit from upgrading the mattresses, improving sound insulation, and renovating the bathroom with safer, more secure fixtures.

Buffet breakfast that was included.

Stayed in August 2025

Restricted pool opening hours, the attitude of one reception staff. The outside of the hotel looks dingy so first impressions are questionable. We had to carry our bags up the stairs as we missed the small elevator signage which could save us a bag haul.

The breakfast was good.

Stayed in August 2025

Very good location, close to the metro station. Nice pool. Clean room and very good breakfast.

Stayed in August 2025

Some things were a bit dated, but didn't impact me in a bad way

Nice hotel, friendly staff. Close to a lot of public transport

Stayed in August 2025

Everything was great. Only suggestion would be to provide some tea and coffee making facilites in the room.

Convenient to the station, comfortable, friendly staff.

Stayed in August 2025

The lack of restaurants and bars that were open nearby (We went on a Monday).

The closeness to the train station. The staff were friendly. The breakfast was fantastic!

Stayed in August 2025

Melia needs to improve the gym quality, add a kettle in the room for coffee and have more vegetarian options in the restaurant.

Location is good.

Stayed in August 2025

Not close to the city centre. Facilities not in a good shape i.e the swimming pool area.

Nice property

Stayed in May 2025

Potentially a body lotion would be welcome.

Room was spacious. Breakfast was superb.

Stayed in August 2025

Some areas of the hotel are looking tired. Floors in the bedrooms, outside area by the entrance.

The location near the train station is ideal, plus a 15 to 20 minute taxi transfer to the airport. There are some good local bars and restaurants, a swimming pool onsite is a good addition. Staff are always helpful and welcoming

Stayed in August 2025

Location

Stayed in August 2025

Missing vegetable on breakfast, overcrowded elevators

Wonderful breakfast, pool, great bathroom, bed

Stayed in July 2025

Was looking g forward to using the pool but sadly it wasn’t open. Faced with a set of stairs to access the hotel and a heavy bag when we arrived late at night. Should’ve used the disabled access as there was a lift!!

Very close to the train station as we were catching the train to Sarria the following day to walk the Camino Frances. Staff friendly and helpful. Comfortable Room and beds. Varied breakfast.

Stayed in May 2025

Price is not value for money. breakfast could be more sofisticated

Conveniente location to Chamartin

Stayed in August 2025

The air conditioning was far too weak

So close to the station, friendly staff, big pool,, satisfying breakfast

Stayed in August 2025

The entrance is a bit confusing, we didn't get to see the elevator until much later and my husband almost pulled the luggage by hand. It would be useful to inform the guests in advance on Booking about this.

It was a very nice hotel, the breakfast was very nice, the staff quite helpful and the rooms nice and comfy. It was quite and peaceful. The pool is really big.

Stayed in July 2025

The elevators and dinner

Everything top

Stayed in August 2025

There were no power outlets near the bed. The rooms are a bit outdated, but still comfortable.

Great location, good breakfast, and spacious rooms.

Stayed in August 2025

The pool and overall pictures on a website are more beautiful softly saying than the nasty reality

Ac is working

Stayed in August 2025

A perfect layer after a long flight … the smorgasbord lunch and the included breakfast were fantastic!

Stayed in July 2025

In desperate need of a refurbishment

Close to station

Stayed in July 2025