Reviews of Hotel Madrid Chamartín, Affiliated by Meliá 3 stars
Mauricio Ravel, 10, Chamartín, 28046 Madrid, Spain
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewWas a very positive experience. The staff was friendly and welcoming, which made check-in and throughout my stay very pleasant. The hotel offered good facilities, including clean and comfortable rooms that provided a cozy environment after a busy day. Additionally, its close proximity to the train station made it incredibly convenient for me to commute easily to other cities in Spain, saving time and hassle. Overall, I would rate my experience an 8 out of 10, and I would certainly consider staying here again for both business and leisure trips.
While my overall experience at Hotel Madrid Chamartín was quite positive, there are some areas that could benefit from an upgrade, especially given its affiliation with Meliá, which is known for high standards. The rooms could be modernized and refreshed to align with contemporary design and comfort expectations, enhancing the overall guest experience. Additionally, the breakfast facilities have room for improvement
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFriendly staff. Good food. Good facilities. Excellent value for money
It’s a bit outdated in parts and the noise insulation is poor. I could hear the guests upstairs talking. Typical in Spanish buildings but in a hotel I’d expect it to be a bit less
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location was very close to the train station, The breakfast was good The beds were very comfortable The room was very clean and a good size
The exterior of the Hotel was very shabby. The aircondioning was very noisy The pool didnt open till 12, so we couldnt have an early breakfast and a swim before checkout at 11, which would have been great ahead of a 22hour flight. The photos were very misleading and obviosly taken in its prime
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation near the station
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBuffet breakfast that was included.
The bed was very uncomfortable, as I could feel the springs in the mattress, which made it difficult to sleep. The room was also poorly insulated, and I was disturbed by loud footsteps and banging noises from the guests above during the night. The bathroom needs improvement. The toilet seat was misaligned and shifted when sat on, which felt unsafe. The bathtub/shower was extremely slippery — I nearly slipped when stepping out and only avoided falling by holding onto the bar. This felt quite dangerous and could lead to injury. Overall, I think the hotel would benefit from upgrading the mattresses, improving sound insulation, and renovating the bathroom with safer, more secure fixtures.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBeautiful spacious room. Fantastic pool area . Staff spot on.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was good.
Restricted pool opening hours, the attitude of one reception staff. The outside of the hotel looks dingy so first impressions are questionable. We had to carry our bags up the stairs as we missed the small elevator signage which could save us a bag haul.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery good location, close to the metro station. Nice pool. Clean room and very good breakfast.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewNice hotel, friendly staff. Close to a lot of public transport
Some things were a bit dated, but didn't impact me in a bad way
Dear Mr. Luca, Thank you for taking the time to share your comments. We are delighted that you found our team to be friendly and helpful, as we strive to provide excellent service to all our guests. Our location offers excellent connectivity with Chamartín train station and multiple metro lines just 200 meters away. Regarding your comment about dated elements, we would like to mention that our hotel underwent partial renovation and we maintain all facilities to ensure optimal functionality. We truly appreciate your perfect scores for our facilities, comfort, staff, cleanliness, and value. We hope to welcome you back on future occasions. Best wishes, Caroline P., Voice of Customer Coordinator
Dear Mr. Luca, Thank you for taking the time to share your comments. We are delighted that you found our team to be friendly and helpful, as we strive to provide excellent service to all our guests. Our location offers excellent connectivi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewConvenient to the station, comfortable, friendly staff.
Everything was great. Only suggestion would be to provide some tea and coffee making facilites in the room.
Dear Guest, We appreciate that you took the time to share your experience with us. We are delighted that you found our location ideal, being just 200 meters from Chamartín Station. Your kind words about our welcoming staff are truly appreciated, as we strive to provide exceptional service to all our guests. Regarding in-room tea and coffee facilities, please note that these are available in our Premium rooms, which come with an electric kettle and additional amenities for enhanced comfort. We are pleased that you found our rooms comfortable, featuring our quality bedding and individually controlled air conditioning. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Lara D., Voice of Customer Coordinator
Dear Guest, We appreciate that you took the time to share your experience with us. We are delighted that you found our location ideal, being just 200 meters from Chamartín Station. Your kind words about our welcoming staff are truly appre… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe closeness to the train station. The staff were friendly. The breakfast was fantastic!
The lack of restaurants and bars that were open nearby (We went on a Monday).
Dear Guest, Thank you for taking the time to share your comments. We are delighted that you appreciated our prime location just 200 meters from Chamartín train station. Your kind words about our friendly staff are greatly appreciated, and we are pleased that you enjoyed our extensive Mediterranean-style buffet breakfast with its variety of breads, cold cuts, fruits, and pastries. Regarding the limited dining options nearby on Mondays, while we understand this can be inconvenient, our Central Plaza Restaurant offers Mediterranean cuisine for lunch and à la carte snacks for dinner, and our bar is open daily from morning to night. We are particularly grateful for your perfect scores for our facilities, comfort, cleanliness, and service. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Lara D., Voice of Customer Coordinator
Dear Guest, Thank you for taking the time to share your comments. We are delighted that you appreciated our prime location just 200 meters from Chamartín train station. Your kind words about our friendly staff are greatly appreciated, and… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewBreakfast most of all.
Dear Mr. William, Thank you for your kind review of your recent stay at our hotel. We are delighted that you particularly enjoyed our breakfast buffet, which offers a wide variety of options including breads, cold cuts, fruits, and pastries. We greatly appreciate your perfect scores for our attentive staff and pristine cleanliness standards. Our strategic location near Chamartín station and excellent transport connections clearly made your stay more convenient. We hope to welcome you back again soon. Best wishes, Caroline P., Voice of Customer Coordinator
Dear Mr. William, Thank you for your kind review of your recent stay at our hotel. We are delighted that you particularly enjoyed our breakfast buffet, which offers a wide variety of options including breads, cold cuts, fruits, and pastri… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI liked the size of the room and the cleanliness of the room.
We chose this hotel because it had Parking. When we got there it didn't have parking. We had to pay for 1 day €29,- They said the parking was not of the hotel. In that case ANY hotel can put parking, because there is always parking somewhere!! The breakfast area was way too cold, which made us leave in a hurry. The breakfast was mediocre, because there was a lot of food but not the things we had was not nice. The scrambled eggs were nearly cold the roll was dry and old, coffee not really nice. Also the elevators are very small. Plus we didn't know there was so many roadwork. We drove by the hotel 5 times in circles as the hotel is invisible in a dead end street. If someone books the hotel, they should inform the guests about it and explain where they are.
Dear Mr. Jan, Thank you for taking the time to review your visit. We are pleased that you appreciated the spaciousness of our rooms, which range from 25 to 36 square meters, and our high cleanliness standards maintained through daily housekeeping. Regarding parking, we apologize for any misunderstanding - while we do have connected parking facilities as mentioned in our hotel information, we clearly state that it is not our own parking and carries an additional cost. About breakfast, we maintain a wide variety of fresh options in our Mediterranean-style buffet restaurant, and we will review the temperature settings. As for finding us, we are indeed located near Chamartín station, and we recommend using our exact address for GPS navigation. We appreciate that you gave high marks for the comfort of your room, which is one of our key priorities for all guests. We look forward to welcoming you again. Best regards, Caroline P., Voice of Customer Coordinator
Dear Mr. Jan, Thank you for taking the time to review your visit. We are pleased that you appreciated the spaciousness of our rooms, which range from 25 to 36 square meters, and our high cleanliness standards maintained through daily house… Show more