The swimming pool opening hours. Being so hot, I'd suggest 8.00-21.00. It'd have been nice to be able to swim in the morning before breakfast but unfortunately the pool didn't open until 11.30, which is far too late. Although this is not on the hotel, some customers did use the pool outside the opening hours. I believe the hotel should take some action or change the opening hours as suggested.

Clean and comfortable. Beautiful swimming pool but what I'd highlight about our stay was the staff. We'd booked a junior suite with garden and pool view. When we got to the room there were no pool views. We told the receptionist and apparently the information on booking is misleading since they've got different junior suites and the photos show them all, and the same happens with the room features. Having cleared the confusion but seeing our disappointment, the receptionist Manuel Gil came to our room (we had not even unpacked) and offered us a room with pool view. He was very kind and helpful and had clearly a willingness to help and make of our stay an excellent one. The staff at the restaurant were also very kind and professional. The buffet breakfast was varied and delicious.

Stayed in August 2025

Nothing

This is a really lovely hotel and feels great from the moment you walk in with its Jerez styled entrance. The staff were really friendly and our rooms were modern with nice balconies. We enjoyed some pool time and there was a lovely shaded area which was great as it was very hot there. We did use taxis to get into town as its about 2km but they were around 5€ which was worth it in the heat. The hotel also has free parking which was great as we had a car as we were on a road trip. We didn't have meals there but I understand the onsite restaurant is very good.

Stayed in August 2025

Nothing

Good location,very good restaurant and breakfast. Massage at the spa is very professional and not expensive

Stayed in July 2025

The pool had some algae in patches around the ladder areas and there isn’t enough sun loungers- there are chairs instead but if would be good if these were replaced with loungers.

Staff are exceptional and the food served in the pool bar and restaurant is outstanding. Location was ideal for us but may not suit everyone- make sure you do your research. Like that the pool is manned and any vacant ‘reserved’ beds have towels removed to prevent hogging. This hotel is outstanding value for money- it was our second time here.

Stayed in July 2025

Stayed before and didn’t disappoint

Stayed in July 2025

Restaurant ok only

Large pool very clean rooms comfy beds lovely garden area

Stayed in June 2025

Needs more shade and beds near the rooms with a terrace next to the pool. We don't like using WiFi that isn't protected.

Friendly efficient staff and very comfortable hotel. Food very good and very varied.

Stayed in June 2025

Nothing

The staff are friendly and efficient. The hotel is excellent with the facility of parking a bonus. The breakfast has plenty of choice and the food in the adjoining restaurant is good too.

Stayed in June 2025

Not sure if the spar is part of the hotel, but I was disappointed in the massage I had there. Extra charge for the spa also. Such a shame because the facilities looked good. Only negative is the Spa. Its about 30 minutes to walk into the main town, and its very hot there (in June) Couldn’t get taxi’s back about 2300 hours in the evening!!!!

Everything about this hotel is great. Don’t hesitate to book this one The pool is fantastic, plenty of sunbeds and shade. The rooms are spacious and very comfortable. Breakfast was good, a great selection.

Stayed in June 2025

My bedroom was comfortable but there was a smell of drains in the bathroom

Beautiful swimming pool and bar area. Breakfast was great!

Stayed in June 2025

The breakfast had a very good selection but the quality was not up to our expectations.

The amazing help of the staff who allowed us to check-in and get our room 2 hours before check-in opens, the spacious and clean room and bathroom, the large swimming pool and sunbeds, the relaxing areas inside and outside. The free parking. The restaurant AQ35, nice staff, food and wine.

Stayed in June 2025

35 min walk to the centre in 38 degrees was a challenge but €7 for a taxi was good value

Breakfast Spacious

Stayed in June 2025

The bar ran out of vodka!!!

Very comfortable, spacious and a lovely breakfast

Stayed in June 2025

A little far from the old centre of town and buses are scarce. We did walk in but too hot during the heat of the day to do this.

Large comfortable room. Free parking was a bonus. To pool was excellent.

Stayed in June 2025

The tub and toilet had a few stains. Not dirty, just signs of time I would say.

Great pool and surrounding areas, spacious rooms and good breakfast. It's not the most modern hotel but it's well kept.

Stayed in June 2025

Location bit out of centre but made us walk more

Whole visit

Stayed in June 2025

Could have left milk in room

All ok

Stayed in June 2025

Nothing

The pool was fantastic, the staff were very helpful

Stayed in May 2025

Nothing

Great location, easy parking and wonderful pool and very helpful staff and quiet

Stayed in June 2025

Nothing

Room and pool

Stayed in May 2025

I can’t remember anything that was less than good.

I’ve stayed at several hotels recently in Spain (north & Lanzarote), England & Morocco. I now can’t remember much about the differences only that the Jerez hotel was outstanding in particular, dinner & also the comfortable surroundings.

Stayed in May 2025

Breakfast could have started a bit earlier.

Excellent breakfast, a lot of choice. Great pool facilities.

Stayed in May 2025

Cooked breakfast

Lots of choice, but cooked breKfast not very warm and dussapointing

Stayed in April 2025

N/A

We were given a free upgrade on arrival. My hubby is disabled and they were very helpful, allowing us to park in a disabled bay even though we didn’t have our blue badge. The room was beautiful and the facilities were fantastic.

Stayed in April 2025