Reviews of Hotel Macià Real De La Alhambra 4 stars
Mirador Del Genil 2, Genil, 18008 Granada, Spain
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Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewThis hotel is definitiely one of the best stays in our road trip over Andalucia. Has everything what you need and the hotel stuff was extremly nice. To note, we have been at high temperature season, but AC was working perfectly. The room and the bathroom inside (basic) was large! So much space and we loved it. Parking is extra pay, but the price is reasonable. We left the car there our whole stay and went to city by taxy, which was from 6-9€, that was really good. Overall, we would definitely come back if visiting again!
No such matter.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt was exactly as described. We enjoyed the pool area, the cafe. We had two rooms and both were very comfortable and clean. Every member of staff were exceptional, friendly, informative and kind.
We had nothing to dislike.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewClean and staff were friendly
Nothing
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewSwimming pool and pizza
Dear Mr. Korlan, We're thrilled to hear that you enjoyed our swimming pool and the pizza! It's fantastic to know that these aspects contributed positively to your stay in Granada. Our team works hard to provide enjoyable amenities and delicious food, and your feedback is a wonderful reward for them. It was a pleasure having you with us. We look forward to welcoming you back to our hotel or to any of our Macià establishments in Seville, Cordoba, or Sanlúcar de Barrameda! Best regards, Javier Solís
Dear Mr. Korlan, We're thrilled to hear that you enjoyed our swimming pool and the pizza! It's fantastic to know that these aspects contributed positively to your stay in Granada. Our team works hard to provide enjoyable amenities a… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewThe location was what I was looking for just outside Granada with car parking available, it was ideal for a couple of nights. A good breakfast set us up for the day, we used the Bus to get into Granada on the first day and ate in the city in the evening. Used the Bus to get to the Alhambra, which meant no driving and after a full day out was nice to use the pool on our return.
Nothing
Dear Gary, Thank you for choosing our hotel for your visit to Granada. We are glad to know that the location and parking were ideal for your stay, and that you enjoyed our breakfast, the convenience of public transportation, and the pool after a full day. We look forward to serving you again soon at this or any of our Macià hotels in Seville, Córdoba, Sanlúcar de Barrameda, and Granada. Best regards Jadra Vera, Sales Department
Dear Gary, Thank you for choosing our hotel for your visit to Granada. We are glad to know that the location and parking were ideal for your stay, and that you enjoyed our breakfast, the convenience of public transportation, and the pool af… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe junior suite is spacious and beautifully furnished. The front desk receptionists are helpful. The location was quite good for us because our main interest was the Alhambra; but if you're here for the city it's a bit out of the way. It feels intended as a conference hotel more than for individual tourism.
The car chargers in the parking do not work with regular charge cards, you need someone to come with you to activate them. The air conditioning had a lot of trouble, it barely kept the room below 30C. The taps in the bathroom are square and beautiful but a nightmare to use, including the hand showerhead. The bathtub was missing the plug, so we had to improvise. On the evening we were going to visit the Nasrid Palace at night, we went to the bar for cocktails and a light dinner, only to be met by a staff member who barely spoke English, but managed to make it very clear that he did not feel like making cocktails even though the place is clearly advertised in the elevators as a cocktail bar.
Dear Johan, Thank you for choosing our hotel for your recent visit to Granada. We are delighted to hear that you found our junior suite spacious and beautifully furnished, and that our reception staff was helpful during your stay. We are also pleased that the location was convenient for your visit to the Alhambra. We greatly value your comments, as they help us improve daily and ensure the best possible experience for all our guests. We have taken note of your perception of the location in relation to individual tourism and the hotel's ambiance. We apologize for the inconveniences you experienced with the car chargers in the parking lot, the operation of the air conditioning, the design of the faucets, and the missing plug in the bathtub. We want to assure you that we have already reported these observations to the responsible departments for analysis and prompt resolution. We are actively working to optimize the performance of the air conditioning and review the functionality of the bathroom fixtures to improve the comfort of our guests. Regarding your experience at the bar, we have taken note of the incident and will investigate the incident and reinforce our team training, ensuring all guests receive friendly and efficient service. We hope that your overall visit to Granada was gratifying. We would love the opportunity to surprise you on your next visit and demonstrate the quality of service we strive to provide. We hope you will choose us for your next stay at any of our Macià hotels in Seville, Córdoba or Sanlúcar de Barrameda Sincerely, Jadra Vera, Sales Department
Dear Johan, Thank you for choosing our hotel for your recent visit to Granada. We are delighted to hear that you found our junior suite spacious and beautifully furnished, and that our reception staff was helpful during your stay. We are al… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation half/half not a lot around hotel you have to catch the bus into the centre to find any shops or places to eat. room was a good size, but balcony had building to side and behind over looking only, view to the mountains was to one side looking past rest of buildings, breakfast not good 3 days food was cold and when emptied tray not filled so less choices.
on arrival after 12 hours of travel we could not get a drink as they told us all facilities were closed from 11:00 when breakfast finished and would not reopen until 20:00, so we were told to try the vending machines !!!!!!!!!!!., the pool only used once as the grout in pool had gone black, the vending machine is in the pool area when used did not give a cup, so drink just poured onto floor, when reported all they did was give money back for the drink, some of the staff were friendly others either pretended to not understand or just ignore you, this was not a holiday and the hotel is not a 4 star hotel in our view, several safety issues spotted like no tile on wall were fire door latch should be attached, this was dangling on its wire, any fire it would not release the door, cable guard in breakfast room same colour as floor and several people tripped on it, electric sockets in floor hade damaged areas. this hotel only seems interested in block bookings coach parties for 2 nights.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe room is spacious and I got the surprise of a cute terrace with mini garden. Love it so much!
None
Dear Ankhana, Thank you so much for your wonderful feedback! We're thrilled to hear you loved your room and were pleasantly surprised by the spaciousness and the charming terrace with its mini-garden. It's always our goal to create a delightful experience, and we're so glad we could achieve that for you. We hope to have the pleasure of welcoming you back to our hotel in Granada again soon, or perhaps at one of our other Macià establishments in Seville, Cordoba, or Sanlúcar de Barrameda! Best regards Jadra Vera. Commercial Department
Dear Ankhana, Thank you so much for your wonderful feedback! We're thrilled to hear you loved your ro… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewSwimming pool and very good breakfast
A little far from centre and staff were not very friendly
Dear Mr. David, On behalf of the entire hotel team, we sincerely thank you for choosing our hotel for your stay and for sharing your feedback. We are pleased to know that you enjoyed our swimming pool and breakfast offerings, which are aspects highly appreciated by many of our guests. However, we regret to hear that you found our location somewhat distant from the city centre and that the service you received from our staff did not meet your expectations. Please rest assured that your observations have been forwarded to the relevant department for review and improvement. We hope to have the opportunity to welcome you back in the future. Best regards Javier Solís
Dear Mr. David, On behalf of the entire hotel team, we sincerely thank you for choosing our hotel for your stay and for sharing your feedback. We are pleased to know that you enjoyed our swimming pool and breakfast offerings, which are aspe… Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewLocation
Couple of things firstly the cold water pressure was extremely low so could have a good shower or clean also they had a function but the restaurant should of been blocked off the people who were attending the function
Dear Mr. Ranbir, On behalf of the entire hotel team, we sincerely thank you for choosing our hotel and for sharing your valuable feedback. We are glad to hear that you appreciated our good location. However, we regret the inconvenience caused by the low cold water pressure during your stay and the disturbance from the function affecting the restaurant area. Please be assured that your comments have been forwarded to the relevant departments so that these issues can be addressed promptly. We hope to have the opportunity to welcome you again in the future. Best regards Javier Solís
Dear Mr. Ranbir, On behalf of the entire hotel team, we sincerely thank you for choosing our hotel and for sharing your valuable feedback. We are glad to hear that you appreciated our good location. However, we regret the inconvenience caus… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewRight next to bus station to take you to the old town. Bus every 10 mins. Parking 10 Euro per day.
Pool area basic.
Dear Ben, Thank you for your feedback! We're glad you found our location convenient, especially being right next to the bus station to the old town. We're also happy to know our parking was useful for you. We've noted your comment about the pool area being basic. We appreciate you bringing this to our attention as we continuously look for ways to enhance our facilities. We hope to welcome you back soon to our hotel or to any of our other Macià establishments in Seville, Córdoba, Sanlúcar de Barrameda or on your next visit to Granada. Sincerely, Carolina Arquelladas
Dear Ben, Thank you for your feedback! We're glad you found our location convenient, especially being right next to the bus station to the old town. We're also happy to know our parking was useful for you. We've noted your comme… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewI liked EVERYTHING. Fantastic place to stay, so comfortable and clean 👌.
Nothing
Dear Olga, Thank you for your absolutely wonderful feedback! It's truly rewarding to know that we met all your expectations and that you had such a positive experience. We look forward to welcoming you back again very soon to our hotel or to any of our other Macià establishments. Sincerely, Carolina Arquelladas
Dear Olga, Thank you for your absolutely wonderful feedback! It's truly rewarding to know that we met all your expectations and that you had such a positive experience. We look forward to welcoming you back again very soon to our hotel… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe whole stay was a very positive experience and would definitely recommend the hotel. It was great having a swimming pool on hand.
Dear Julie, Thank you for your wonderful feedback! We're absolutely delighted to hear that your entire stay was a very positive experience and that you would definitely recommend our hotel. It's fantastic to know that having the pool was a great addition to your visit. We look forward to welcoming you back again soon to our hotel or to any of our other Macià establishments in Seville, Córdoba, Sanlúcar de Barrameda or on your next visit to Granada. Sincerely, Carolina Arquelladas
Dear Julie, Thank you for your wonderful feedback! We're absolutely delighted to hear that your entire stay was a very positive experience and that you would definitely recommend our hotel. It's fantastic to know that having the poo… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewA good breakfast buffet with plenty of choice.
Some of the dishes hadn’t been replenished.
Dear Customer, Thank you for choosing us for your stay in Granada. We take note of your comments. We look forward to serving you again soon. Best regards, José Manuel Cano Reception Department