Reviews of Eurostars Suites Mirasierra 5 stars

Not a 5 star hotel at all.. welcoming with bellman is not there.. slow service for room service

We had two adjoining rooms with our children the combined floor space bigger than our downstairs at home. The rooms were so quiet and had black out curtains so we often slept in till late. The pool was excellent so too the food and drinks. Staff were very helpful and friendly. Loved the reception to hang out and read my book. There is a small supermarket 5 min walk for breakfast items. We had fridge in each room as well as microwave and sink, this allowed us to purchase snacks to prepare. There are some bars/cafe the other direction good for light snacks. The metro is a 10minutes walk that takes you straight down into Madrid. The location of the hotel is 14 stops on metro on outskirts of Madrid in a very chilled and family area. There is a Mall (Madrids first) 12 minutes walk (2minutes on from underground) which is good to explore. Taxi back from town about €12-15 and took 15 minutes in August. I hear Madrid is quiet in August as many locals go away on holiday so traffic was good!

Would have like some cheaper food options for Children to choose from at pool and evening meals. They don’t always appreciate the high quality of food on the menu so trying to cater for them hard.

Breakfast and service were awful.

Bed,clean, and quiet

Far from the centre

Good price. Good pool. Garage. Safe surroundings.

Good facilities and professional staff

I have never stayed in a room with so many light switches some of which are poorly located and not easy to tell which area they relate to

Great big swimming pool, pool towels provided, big rooms, soundproofed

Staff friendly and helpful

Hotel - rooms and outdoor facilities need upgrades / maintenance

The room was big and Clean Staff was very professional

Fitness area was to small and poor

The rooms are big and good location

Internet speed

Good in general, but renovation is needed.

Noise on elevators like not properly lubricated. Hotel itself looking old with renovation needed

Rooms are spacious

Cold water pressure is too weak

Location was convenient in some cases

Calling to Reception was not working all the time i stayed even though i complained many times. I had to go every time to the reception to ask what i want. Lozy. The elevator to the parking garage was not working and I had to use the stairs every time.

More vegetable is expected for breakfast.