8.9

Reviews of Muinoa 2 by FeelFree Rentals

Amara Kalea, 14, 20006 Donostia-San Sebastián, Spain

  • 7.0 Good
    Rares

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review

    Close to the center

    Bed very very bad No AC No nothing in the kitchen - no salt, no pepper, no olive oil. Very very hot inside, the pillows low quality

    Property response:

    We’re sorry to hear your stay did not meet your expectations. The apartment is close to the center, very nice, but as stated in the listing, it does not have air conditioning. We always check that beds, pillows, and kitchenware are in good condition, and we take note of your comments, despite the bed has just been replaced, and kitchen basics to keep improving. FeelFree Team

    We’re sorry to hear your stay did not meet your expectations. The apartment is close to the center, very nice, but as stated in the listing, it does not have air conditioning. We always check that beds, pillows, and kitchenware are in good… Show more

    Muinoa 2 by FeelFree Rentals
    14 August 2025
  • Nancy

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    Great location, clean, well equipped and tastefully decorated.

    Not enough surface space to put toiletries in bedrooms and bathrooms.

    Property response:

    Thank you for your feedback. We’re pleased you enjoyed the great location, cleanliness, and decoration of the apartment. We take note of your comment regarding surface space for toiletries to improve this aspect. FeelFree Team

    Muinoa 2 by FeelFree Rentals
    14 August 2025
  • Hung

    Reviewed: 1 July 2025 · Stayed in June 2025

    Verified review

    Location

    Check in instructions not clear.

    Property response:

    Thank you for you high score Hung! We look forward to welcoming you soon again. FeelFree Team

    Muinoa 2 by FeelFree Rentals
    6 August 2025
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  • Anonymous

    Reviewed: 18 June 2025 · Stayed in June 2025

    Verified review
  • Bridget

    Reviewed: 22 May 2025 · Stayed in May 2025

    Verified review

    So comfortable and well equipped. Wonderfully clean. We’ve stayed in a lot of apartments across Europe and can honestly say this was the best. A walk to the old town but local bars and restaurants nearby.

    Bit of difficulty first time accessing the apartment but really helpful host sorted the problem over the phone.

    Property response:

    Thank you for your fantastic review! We’re thrilled to hear you found the apartment so comfortable, clean, and well equipped — that means a lot coming from an experienced traveler like you. We’re glad our team could quickly help with the access issue. We hope to welcome you back on your next visit to San Sebastián! FeelFree Team

    Thank you for your fantastic review! We’re thrilled to hear you found the apartment so comfortable, clean, and well equipped — that means a lot coming from an experienced traveler like you. We’re glad our team could quickly help with the ac… Show more

    Muinoa 2 by FeelFree Rentals
    6 August 2025
  • Desaly

    Reviewed: 20 May 2025 · Stayed in May 2025

    Verified review
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  • Alex

    Reviewed: 16 May 2025 · Stayed in May 2025

    Verified review

    Took 45mins to get in, had to download an app which didn’t work correctly. After searching for a phone number we gentleman said we get this a lot.

    came with a car park space but was the most confusing car park ever. A little description of where the space was would have been much appreciated. Plus if you park in the car park on exit please leave keys in the apartment but a major problem is you need the keys to access the car park using the lift and also to open the gate of the garage.

    Property response:

    Thank you for your feedback, and we’re sorry for the inconvenience with the app and parking. We understand how frustrating it can be. The car park is quite large, so it can be confusing the first time — we’ll work on providing clearer instructions to help future guests navigate it more smoothly. FeelFree Team

    Thank you for your feedback, and we’re sorry for the inconvenience with the app and parking. We understand how frustrating it can be. The car park is quite large, so it can be confusing the first time — we’ll work on providing clearer instr… Show more

    Muinoa 2 by FeelFree Rentals
    6 August 2025
  • Mary

    Reviewed: 12 October 2024 · Stayed in October 2024

    Verified review

    It was big enough for 4 people. Very comfortable

    We had to ring a number of times to get things fixed like the class door to a shower. There was a kick board that needed fixing and wasn’t done because it came off again. There were other minor things that we let the managers know about and hopefully they will address them before the next tenants.

    Property response:

    Thank you so so much Mary for sharing this review, your input is essential in our pursuit of delivering exceptional service. We hope we get the chance to welcome you back again on your next visit! Our warmest regards, FeelFree Team

    Muinoa 2 by FeelFree Rentals
    16 October 2024
  • Amanda

    Reviewed: 12 September 2024 · Stayed in June 2024

    Verified review

    This apartment was very spacious for a group of 4 travellers. It is tastefully furnished and close to restaurants, bars and attractions.

    The car parking available is a bit of a challenge. It’s tight for a large SUV to park. It’s also not very clear on a colour representing what level you are on in the carpark and that each tower is serviced by 1 lift which is operated by a key on the left panel. The complex is massive and houses many cars on multiple levels. A small drawback on what was a very pleasurable stay.

    Property response:

    Thanks Amanda, we are glad you enjoyed the apartment and its location! We look forward to welcoming you again on your next visit! Best regards, FeelFree Team

    Muinoa 2 by FeelFree Rentals
    10 October 2024
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  • Cigdem

    Reviewed: 11 June 2024 · Stayed in May 2024

    Verified review

    Perfect stay

    Everything was in order

    Property response:

    Thank you so much for your kind words, Cigdem. We really appreciate you taking the time out to share your experience, We look forward to hosting you again in the future!

    Muinoa 2 by FeelFree Rentals
    21 June 2024
  • Christopher

    Reviewed: 31 May 2024 · Stayed in May 2024

    Verified review

    Great location with car parking

    Property response:

    Thank you Christopher, your review means a lot to us. We look forward to welcoming you again, Best regards, FeelFree team

    Muinoa 2 by FeelFree Rentals
    1 July 2024
  • Rodney

    Reviewed: 24 April 2024 · Stayed in April 2024

    Verified review

    Large well appointed facility.

    Parking garage was very hard to navigate

    Property response:

    Thank you so much Rodney for your feedback. We look forward to welcoming you back soon. Best regards, FeelFree Team

    Muinoa 2 by FeelFree Rentals
    17 May 2024
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  • Harald

    Reviewed: 4 April 2024 · Stayed in April 2024

    Verified review

    We had a problem with opening the door using the app as instructed, but the host was able to help us remotely. After that everything was smooth.

    Nothing.

    Property response:

    Hi Harald, Thanks so much for your comments. We are glad we could open the door easily and offer you just about a perfect stay! ;) Thank you very much, best regards, FeelFree Team

    Muinoa 2 by FeelFree Rentals
    9 April 2024
  • Prasheena

    Reviewed: 1 October 2023 · Stayed in October 2023

    Verified review

    Clean, good location.

    Next to a playground which was noisy despite double glazing. Multiple calls from the company during our holiday to remind us of check out rules (despite being sent multiple emails about this already prior to trip).

    Property response:

    Hi Prasheena, Thank you so much for your feedback! We hope you had a great stay among us. The day after our guests' arrival, we like to contact them to verify that everything is going smoothly and to clarify any doubt they may have. We hope to have the opportunity to welcome you back soon. Best regards, FeelFree Team

    Hi Prasheena, Thank you so much for your feedback! We hope you had a great stay among us. The day after our guests' arrival, we like to contact them to verify that everything is going smoothly and to clarify any doubt they may have. We … Show more

    Muinoa 2 by FeelFree Rentals
    5 October 2023
  • Charlotte

    Reviewed: 4 June 2023 · Stayed in June 2023

    Verified review

    we could not get into the property as we had trouble with the door code app - luckily the cleaners were there and let us in. Communication had been fast and excellent all along though so we were not worried at all.

    Property response:

    Thank you so much Charlotte for taking the time to share your experience; The smartlock is set to work from 16h; which is our guaranteed check in time. It will not work earlier unless you have previously contacted our team to enquire if an earlier check in was possible ;) We are so happy to hear you had a great time and look forward to welcoming you back again! Best regards, FeelFree Team

    Thank you so much Charlotte for taking the time to share your experience; The smartlock is set to work from 16h; which is our guaranteed check in time. It will not work earlier unless you have previously contacted our team to enquire if an… Show more

    Muinoa 2 by FeelFree Rentals
    19 June 2023
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  • Anonymous

    Reviewed: 30 May 2023 · Stayed in May 2023

    Verified review

    the apartment is super conformable with all you need for 2 couples or a family. the location is great with local shops, bars and sites around the corner. the parking space under the building is a plus and allow you park your car and bring suitcases with no hassle. the team that manages the apartment are really helpful and provided as much support and advice as need it. when I return to San Sebastián will stay here again.

    nothing to report.

    Property response:

    Hi there, We are glad you enjoyed so much the apartment and our service! We look forward to welcoming you next coming year. Best regards, FeelFree Team

    Muinoa 2 by FeelFree Rentals
    31 May 2023
  • Barbara

    Reviewed: 29 May 2023 · Stayed in May 2023

    Verified review

    Excellent well equipped apartment. It’s perfect for 2 couples or a family. Good sized balcony too which all rooms leas out onto.

    Property response:

    Hi Barbara, Thanks so much for your comments! We are glad you enjoyed and we really hope to hear from you in another occasion. Best regards, FeelFree Team

    Muinoa 2 by FeelFree Rentals
    31 May 2023
  • Annette

    Reviewed: 16 April 2023 · Stayed in April 2023

    Verified review

    the size of the apartment, the amenities available, location. the support staff was very accommodating and responsive.

    downloading and using the app to enter the property for the first time was a bit of a hassle. had to download it twice to get it to work.

    Property response:

    Hi Annette, Thank you so much for your nice review. We are glad to hear you had a great experience among us. Looking forward to welcoming you back in the future. Best regards, FeelFree Team

    Muinoa 2 by FeelFree Rentals
    19 April 2023
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  • Zaira

    Reviewed: 18 March 2023 · Stayed in March 2023

    Verified review

    they thought of all needs if a traveler

    none

    Property response:

    Dear Zaira, Thanks so much for sharing your experience with us! Looking forward to hearing from you soon again. Best regards, FeelFree Team

    Muinoa 2 by FeelFree Rentals
    21 March 2023
  • Borisa

    Reviewed: 7 November 2022 · Stayed in November 2022

    Verified review

    Comfortable beds, equipped kitchen, wifi, central position of the apartment

    No coffee machine. No cooking essentials: oil, salt, sugar.

    Property response:

    Hi Borisa, Thanks for your overall evaluation and comments. Regarding the coffee machine, the apartment does have an italian coffee machine. Hoping you have had a great stay! Best regards, FeelFree Team.

    Muinoa 2 by FeelFree Rentals
    9 November 2022
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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