Reviews of NH Collection Palacio de Aranjuez 4 stars
San Antonio, 22, 28300 Aranjuez, Spain
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation Parking paid but with free eletric car charge Very confortable
Nothing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location very close to the Palace and an easy walk to the town. We had an amazing room with a view of the palace. Easy underground parking.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe stay here every time we travel from Santander to southern Spain. It’s a great place, everything from the staff to breakfast in the morning. All fabulous.
There is nothing to dislike. We stayed in a suite, maybe a few complementary snacks and water would have been nice.
Dear guest, It's wonderful to hear that you choose our hotel for your regular stops on your journeys between Santander and southern Spain. Your kind remarks about our staff and breakfast are greatly appreciated. Regarding your suggestion for complementary snacks and water in the suite, we always strive to enhance our guest experience and appreciate your valuable input. Your comfort and satisfaction are our foremost priorities. Thank you once again for your review and for your continued loyalty. We look forward to welcoming you back on your next journey. Best regards. SONIA NAVARRO BAENA NH Collection Palacio de Aranjuez
Dear guest, It's wonderful to hear that you choose our hotel for your regular stops on your journeys between Santander and southern Spain. Your kind remarks about our staff and breakfast are greatly appreciated. Regarding your suggestion … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewair conditionné
Dear: Thank you very much for your comments.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewJunior suite was amazing
Very average breakfast and not well replenished. No room service until 19.00 and bar didn't open until 18.00. Not great when you want something to eat mid afternoon or a drink with friends
Dear guest, We're delighted to hear that our junior suite struck a chord with you. Our team strives to provide a memorable stay and it is pleasing to hear that aspect of your visit was impressive. It's regrettable, however, that our food and beverage services did not meet your expectations. We believe in ensuring that all aspects of our guests' stay are enjoyable. Our breakfast selection and the timing of our room service and bar opening hours are designed with our guests' preferences in mind. We value your feedback as it helps us reflect on our services and strive to enhance our guest experience. Providing a comfortable stay is what we aim for, and your insights are certainly appreciated. Thank you once again for your review, and we hope to have the opportunity to serve you better in the future. SONIA NAVARRO BAENA NH Collection Palacio de Aranjuez
Dear guest, We're delighted to hear that our junior suite struck a chord with you. Our team strives to provide a memorable stay and it is pleasing to hear that aspect of your visit was impressive. It's regrettable, however, that our food … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNice clean comfortable hotel opposite the royal palace. Excellent breakfast
Good morning. It's delightful to hear that you appreciated our hotel's cleanliness and comfort, as well as our prime location near the royal palace. We're also thrilled that our breakfast selection lived up to your expectations. Your positive comments are truly appreciated. Kind regards.
Good morning. It's delightful to hear that you appreciated our hotel's cleanliness and comfort, as well as our prime location near the royal palace. We're also thrilled that our breakfast selection lived up to your expectations. Your positi… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewAll as usual
Nothing
Good morning. Your feedback is invaluable to us, and we're delighted to hear that you enjoyed your stay. It's heartening to know that we were able to meet your expectations. Always striving for perfection, we look forward to welcoming you back in the near future. Best regards.
Good morning. Your feedback is invaluable to us, and we're delighted to hear that you enjoyed your stay. It's heartening to know that we were able to meet your expectations. Always striving for perfection, we look forward to welcoming you b… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewGood food served by lovely man in the bar area. Limited menu but very enjoyable. Proximity to palace and gardens good if that is why you are there. Good underground parking in mid-summer is the best reason to stay here.
Hard "up-sell" at check-in to get you to upgrade to a more expensive room. During this I asked if it was possible to have our booked class of room with a bath instead of a shower as they were listed as having either and I had just badly sprained my ankle. Having given up upselling she said she had found one for me but actually it had a shower when we got there. Generally did not feel like the class of hotel it is supposed to be. Has rather put me off trying others of this chain.
Good morning. We're glad to hear that you enjoyed our food and location near the palace and gardens. Your feedback about the check-in process is noted. We aim to provide excellent service and a comfortable stay for all guests. We apologize if your expectations were not met and appreciate your honest feedback. Kind regards.
Good morning. We're glad to hear that you enjoyed our food and location near the palace and gardens. Your feedback about the check-in process is noted. We aim to provide excellent service and a comfortable stay for all guests. We apologize … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBig rooms with all confort
Having a swimming pool woul have been the top
Good morning. It's wonderful to hear you enjoyed our spacious and comfortable rooms. Your suggestion about a swimming pool is noted and we value guest input in striving to offer the best experiences possible. We look forward to welcoming you back for another pleasant stay. Kind regards.
Good morning. It's wonderful to hear you enjoyed our spacious and comfortable rooms. Your suggestion about a swimming pool is noted and we value guest input in striving to offer the best experiences possible. We look forward to welcoming yo… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location. Our dog was welcome and room was fabulous. Easy parking and staff so helpful. Good brekkie too.
Nothing
Good morning. It's delightful to hear you enjoyed your stay at our hotel. Your feedback about our prime location, pet-friendly environment, and helpful staff is much appreciated. It's also great to know that you found our parking facility convenient and enjoyed our breakfast. We look forward to welcoming you and your furry friend back in the future. Kind regards.
Good morning. It's delightful to hear you enjoyed your stay at our hotel. Your feedback about our prime location, pet-friendly environment, and helpful staff is much appreciated. It's also great to know that you found our parking facility c… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation perfect, staff great, good buffet breakfast very comfortable room and shower.
A minor point, we thought the room lighting was relaxing but a little dim for applying makeup!
Good morning. Your positive remarks about our strategic location, dedicated staff, hearty breakfast, and comfortable facilities are truly delightful to read. As for the room lighting, we take note of your observation. Our aim is to create a relaxing atmosphere while also catering to the practical needs of our guests. Your feedback will certainly contribute to our continuous pursuit of providing the best experience to all our guests. Best Regards.
Good morning. Your positive remarks about our strategic location, dedicated staff, hearty breakfast, and comfortable facilities are truly delightful to read. As for the room lighting, we take note of your observation. Our aim is to create a… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewWonderful location across from the gorgeous historical palace. Very good place to stay instead of the busy Martrid..Only 40 minutes drive to Madrid.Great overnight location with lovely walking garden of the palace nearby. We were surprised at how beautiful it was, and how unknownv and tranquil. Free street parking available nearby, also hotel has paid parking. The room was very large and lots of amenities.
The restaurant food was not great. A nice restaurant that was hardly frequented, but the food was mediocre. The chicken Salad was is overwhelmed with dressing, and hamburger was topped with too much cheese and the quality of meat appeared to be prepackaged quality. For the same fixed price menu we had the loveliest meal at the NH Collection in Caceras the next night. This hotel needs to improve it's restaurant food.
Good morning. Your description of our location and surroundings is truly captivating. We are delighted that you appreciated the tranquillity of our location, as well as the spaciousness and amenities of our rooms. We regret to hear that our restaurant did not meet your expectations. Your feedback is valuable to us, and we assure you that it helps us in our pursuit of delivering exceptional experiences. We hope to welcome you back in the future, and wish that your next stay with us will be even more pleasant. Best regards.
Good morning. Your description of our location and surroundings is truly captivating. We are delighted that you appreciated the tranquillity of our location, as well as the spaciousness and amenities of our rooms. We regret to hear that our… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewFrom the moment we walked in the door it was a magical experience! The reception desk personnel were extremely friendly and welcoming!
Nothing
Good morning. Your description of a 'magical experience' is truly heartwarming. It's fantastic to know that our reception team was able to extend a warm welcome to you upon your arrival. Rest assured, we aim to keep up this level of hospitality for all our guests. We're extremely delighted to hear that you found no negatives during your stay with us. We look forward to welcoming you back soon. Kind Regards.
Good morning. Your description of a 'magical experience' is truly heartwarming. It's fantastic to know that our reception team was able to extend a warm welcome to you upon your arrival. Rest assured, we aim to keep up this level of hospita… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewWe had such a lovely stay here, and our pet was just as welcome as we were! The room was really spacious, the beds were super comfy, and the bathroom was huge with some really nice bath products too. Breakfast was absolutely delicious, with lots of great options. The staff were all so friendly and helpful, and the location couldn’t be better, just a short walk to the palace. We’d definitely come back!
If I had to mention one small thing, the cleaning could have been a bit better, but overall it didn’t take away from how much we enjoyed our stay.
Good morning. Your positive remarks regarding our spacious rooms, comfortable beds, and delicious breakfast are truly appreciated. It's wonderful to hear that our team made you feel welcome and that you enjoyed the convenience of our location. We note your comment regarding the cleaning, and while we strive to provide impeccable services, we certainly appreciate your understanding. We're heartened that it didn’t overshadow your overall experience. Looking forward to welcoming you back to our hotel in the future. Kind regards.
Good morning. Your positive remarks regarding our spacious rooms, comfortable beds, and delicious breakfast are truly appreciated. It's wonderful to hear that our team made you feel welcome and that you enjoyed the convenience of our locati… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGreat location , friendly staff. Amazing breakfast
Although clean the decor felt a little dated. View was awful, looking out at building work on properties
Good morning. Your kind words about our staff and breakfast are much appreciated. We're glad you found our location convenient. Regrettably, we understand the decor and view may not have met your expectations. We strive to improve and offer a pleasant stay for all our guests. Kind regards.
Good morning. Your kind words about our staff and breakfast are much appreciated. We're glad you found our location convenient. Regrettably, we understand the decor and view may not have met your expectations. We strive to improve and offer… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewWell appointed hotel right in front of the Royal Palace so a great location for exploring the attractions, gardens etc. The hotel was nicely decorated, staff very friendly and helpful. The room was a good size with everything you could want for a short stay, we had a great view of the hotel, unfortunately this is right on the main road so although it was not really busy you do get a bit of traffic noise.Bed was comfy. Breakfast was good with an ample selection.
The only thing that let the hotel down was the quality of food in the restaurant, it wasn't bad but not very exciting and menu was a little lost in translation. The hotel would be better with an upgrade to the restaurant standard.
Good morning. Your comments regarding your stay at our hotel are greatly appreciated. It's heartening to learn that the convenient location, friendly staff, and our well-furnished rooms contributed to a pleasant experience for you. We regret to hear about your disappointment with the restaurant. Your insight is valuable and it helps us understand areas where we can improve. We strive to provide an exceptional experience for our guests and your feedback will help us move closer to that goal. Thank you once again for your review and we hope to welcome you back in the future. Kind regards.
Good morning. Your comments regarding your stay at our hotel are greatly appreciated. It's heartening to learn that the convenient location, friendly staff, and our well-furnished rooms contributed to a pleasant experience for you. We regre… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewExcellent breakfast, nicely renovated room, very good parking
Nothing
Good morning. It's heartening to know that you enjoyed aspects of your stay with us, particularly the breakfast and the renovated room. It's also great to hear that our parking facilities met your expectations. Your satisfaction is our utmost priority. Should you choose to visit again, we promise to maintain and, if possible, exceed this level of service. Kind regards.
Good morning. It's heartening to know that you enjoyed aspects of your stay with us, particularly the breakfast and the renovated room. It's also great to hear that our parking facilities met your expectations. Your satisfaction is our utmo… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewEverything was great. Clean, very comfortable bed. Great location.
N/A
Good morning. Your positive sentiments truly brighten our day. It's delightful to hear that our cleanliness, comfort, and location lived up to your expectations. We're continually striving to ensure our guests have the best experience possible. Hope to serve you again in the future. Kind regards.
Good morning. Your positive sentiments truly brighten our day. It's delightful to hear that our cleanliness, comfort, and location lived up to your expectations. We're continually striving to ensure our guests have the best experience possi… Show more