Reviews of NH Ciudad de Valencia 3 stars
Avenida del Puerto, 214, Camins al Grau, 46023 Valencia, Spain

Loading
Guests also reviewed these properties:
Jelenia Góra, Poland
Liptovský Mikuláš, Slovakia
Saint Philip, Barbados
Medulin, Croatia
Bogotá, Colombia
York, United States
Moscow, Russia
Puerto Varas, Chile
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast is good with reasonable price.
Dear Guest, It's a delight to hear that you enjoyed our breakfast offerings and found them reasonably priced. We take pride in our culinary services and strive to provide our guests with a great start to their day. Your feedback serves as an affirmation to our efforts. We look forward to welcoming you again and hope to exceed your expectations in all aspects of your stay. Best Regards. Ricardo López Hotel Manager NH Ciudad de Valencia
Dear Guest, It's a delight to hear that you enjoyed our breakfast offerings and found them reasonably priced. We take pride in our culinary services and strive to provide our guests with a great start to their day. Your feedback serves as … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, in a great area, felt local. Comfy bed and clean room.
It is a bit outdated and could use a touch up. The aircon was a bit smelly.
Dear Guest, It is heartening to know that you enjoyed our hospitality and found the location to your liking. Our team always strives to make our guests feel welcome and provide a clean and comfortable environment. However, your constructive feedback regarding the room decoration and the air conditioning unit has been noted. In the spirit of continuous improvement, we are always looking for ways to enhance our guest's experience. Your remarks provide valuable insight into areas where we might focus our attention. Once again, we appreciate your comments and look forward to serving you again in the future. Ricardo López, Director NH Ciudad de Valencia
Dear Guest, It is heartening to know that you enjoyed our hospitality and found the location to your liking. Our team always strives to make our guests feel welcome and provide a clean and comfortable environment. However, your constructi… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNice room, very clean, very kind people.
Greetings, It indeed warms our hearts to hear that our accommodations and staff met your expectations. We take pride in maintaining the cleanliness of our rooms and the professionalism of our team. Your commendation serves as a wonderful reminder of what we strive to offer all our guests. We hope to have the pleasure of welcoming you back soon. Ricardo Lopez Sarasa Director Hotel NH Ciudad de Valencia NH Ciudad de Valencia
Greetings, It indeed warms our hearts to hear that our accommodations and staff met your expectations. We take pride in maintaining the cleanliness of our rooms and the professionalism of our team. Your commendation serves as a wonderful r… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewNothing it’s was a bad experience in the website they put free parking available once in the hotel they tell us the parking it’s full no comfortable matelas no water no coffee nothing in the room the staf its not nice also
The staf its was not professional
Dear guest, We are very sorry to hear about your experience at our hotel. Your satisfaction is our top priority, and we deeply regret that our services did not meet your expectations. We also take note of your comments regarding the amenities and comfort of the room. It is our goal to ensure that all rooms are comfortable and welcoming spaces for our guests, and we regret that this was not the case during your stay. Finally, we would like to address your comments about our staff. We pride ourselves on the professionalism and friendliness of our team, and we are saddened to hear that this was not the case during your visit. Your feedback is very valuable and helps us improve. While our goal is always to provide an exceptional experience, we understand that on this occasion we did not achieve that. We hope you will give us another opportunity to provide you with the quality service we are known for. Sincerely Ricardo López, Director NH Ciudad de Valencia
Dear guest, We are very sorry to hear about your experience at our hotel. Your satisfaction is our top priority, and we deeply regret that our services did not meet your expectations. We also take note of your comments regarding the ameni… Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewStaff kindness, Breakfast buffet, room
Dear Guest, It fills us with joy to learn that your stay with us was enjoyable. We take great pride in our friendly staff, the breakfast buffet, and comfortable rooms, and it's delightful to hear that these aspects of our service met your expectations. Your positive feedback serves as great encouragement to our team. We hope to have the opportunity of welcoming you back in the future for another pleasant stay. Best Regards. Ricardo López, Director NH Ciudad de Valencia
Dear Guest, It fills us with joy to learn that your stay with us was enjoyable. We take great pride in our friendly staff, the breakfast buffet, and comfortable rooms, and it's delightful to hear that these aspects of our service met your… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewgood processes and service
address of property leads to neighbouring street. central conditioning works a bit strange. temperature scale a bit misleading
Dear Guest, Your review is greatly appreciated. We are pleased to hear that our service and processes met your expectations. Regarding the address of the property, we will definitely take note of this. The exact location of the hotel is a crucial detail, and we apologize for any inconvenience you might have experienced. On the topic of the central conditioning, we understand the importance of a comfortable stay. We strive to ensure our guests feel at home and will continue to improve to ensure we meet this goal. Once again, your feedback is invaluable to us, and we hope to have the opportunity to serve you better in the future. Ricardo López Hotel Manager NH Ciudad de Valencia
Dear Guest, Your review is greatly appreciated. We are pleased to hear that our service and processes met your expectations. Regarding the address of the property, we will definitely take note of this. The exact location of the hotel is a… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewNice location, clean and staff is kind
Dear Guest, It pleases us to learn that you appreciated our strategic location and cleanliness standards. Your kind words about our staff have been well-received. It is always wonderful to know when our team's efforts positively impact a guest's experience. We look forward to serving you again soon. Best Regards Ricardo López Hotel Manager NH Ciudad de Valencia
Dear Guest, It pleases us to learn that you appreciated our strategic location and cleanliness standards. Your kind words about our staff have been well-received. It is always wonderful to know when our team's efforts positively impact a g… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation— fitted my needs
Very nice photos on the Website. I wish they were true. Saw a new, clean, bright room on the site. Stayed in an old, dirty, worn room. Not nice.
Dear Guest, It's great to hear that our location suited your needs perfectly. However, we are truly sorry to hear that the room you stayed in did not meet your expectations. Our mission is to provide an exceptional experience to every guest and we deeply regret that you did not have this experience. Each of our rooms is designed to provide a comfortable and pleasant stay, and we are disheartened to learn that this was not reflected in your stay. Your feedback is valuable and we appreciate your honesty. It enables us to continuously improve and strive for excellence in our service. Yours sincerely, Hotel Management Ricardo López, Director NH Ciudad de Valencia
Dear Guest, It's great to hear that our location suited your needs perfectly. However, we are truly sorry to hear that the room you stayed in did not meet your expectations. Our mission is to provide an exceptional experience to every gu… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewAll of it
A little bit far from the City Center
Dear Guest, It's delightful to hear that you enjoyed your stay with us. Your satisfaction and comfort are our utmost priorities. Regarding the location, while we understand that we're a bit far from the city center, we believe the tranquility and peaceful environment we offer add to the charm of our establishment. We trust it provides a perfect retreat after a day of hustle and bustle in the city. Thank you for sharing your thoughts. We look forward to welcoming you back soon. Ricardo López. Hotel Manager NH Ciudad De Valencia
Dear Guest, It's delightful to hear that you enjoyed your stay with us. Your satisfaction and comfort are our utmost priorities. Regarding the location, while we understand that we're a bit far from the city center, we believe the tranqui… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewRoom was basic but very clean. Breakfast was superb. Proximity to the aquarium, modern exhibition museums etc was a bonus, Short walk to the port. Underground parking was a bonus.
Not the hotels fault but the nearest metro station was closed so getting into the old part of Valencia took a while longer and meant changing trams
Dear guest, We are delighted to hear that you appreciated the cleanliness of our rooms, the quality of our breakfast, and our hotel's location. The proximity to attractions such as the aquarium and modern exhibition museums is indeed one of the perks we are proud of. Your mention of our underground parking facility is noted, as we strive to provide amenities that enhance our guests' convenience. Regarding the metro station's closure, we understand it may have presented some temporary challenges in accessing the old part of Valencia. While it is beyond our control, we hope that the beauty and charm of the city made the journey worthwhile. We look forward to welcoming you back to our hotel in the future. Yours sincerely. Ricardo López Hotel Manager NH Ciudad de Valencia
Dear guest, We are delighted to hear that you appreciated the cleanliness of our rooms, the quality of our breakfast, and our hotel's location. The proximity to attractions such as the aquarium and modern exhibition museums is indeed one o… Show more