Reviews of NH Madrid Principe de Vergara 4 stars

Dear Guest, It is delightful to hear that you've chosen NH Principe de Vergara numerous times for your business trips to Madrid. We are thrilled that our breakfast offerings and comfortable beds have contributed to creating a positive experience for you. It is also heartening to know that you find our staff commendable, as we place a high value on delivering top-notch service to our guests. However, it is with regret that we learn about the issues you encountered during your recent stay in our suite. It is unfortunate that the room conditions did not meet the high standards we strive to maintain. We understand how crucial a relaxing environment is, especially during business trips, and we sincerely apologize for any discomfort caused. While we cannot change the past experience, we can assure you that our guests' comfort and satisfaction are of utmost importance to us. We continuously strive to improve our services and amenities to ensure a superior experience for our guests. Your feedback regarding the room is highly appreciated as it gives us the opportunity to scrutinize our offering and make relevant improvements. We believe in providing an optimum environment for our guests and we consistently work towards achieving that goal. Thank you once again for sharing your thoughts and we hope your future visits to Madrid will continue to include NH Principe de Vergara. Best Regards. Inés Megina - Quality Deparment

Dear Guest, It is delightful to hear that you've chosen NH Principe de Vergara numerous times for your business trips to Madrid. We are thrilled that our breakfast offerings and comfortable beds have contributed to creating a positive expe… Show more

Dear Thomas, It's a pleasure to hear that you found our hotel's location suitable for your needs. It's indeed our objective to ensure that our guests can easily navigate their way around the city, and we're glad to hear that the public transport accessibility met your expectations. Your positive feedback on our breakfast delights us. We strive to provide a diverse and satisfying breakfast experience for all our guests, and it's wonderful to know we could meet your culinary needs. On the other hand, we regret to hear about your experience with the terrace room. While we aim to provide a pleasant and comfortable environment for our guests, it seems we have not entirely met your expectations in this instance. We acknowledge your perspective and understand that different guests may have distinct preferences in terms of room views and amenities. Please rest assured that we hold your feedback in high regard, and it certainly provides us with an opportunity to improve. We continue to strive to provide excellent service and facilities to all our guests, and your comment plays a crucial role in this continuous effort. We hope to have another opportunity to welcome you back and provide you with an even better experience. Best regards. Inés Megina - Quality Department

Dear Thomas, It's a pleasure to hear that you found our hotel's location suitable for your needs. It's indeed our objective to ensure that our guests can easily navigate their way around the city, and we're glad to hear that the public tra… Show more

Dear Guest, Your gratifying remarks about your experience at our hotel are truly heartwarming. It's wonderful to hear that you found everything from your check-in to check-out to be great. This is indicative of the dedication and hard work our team puts in to ensure a seamless and enjoyable stay for our guests. Your positive sentiment is a testament to the high-quality service we aim to provide. It is our belief that every moment of your stay should be enjoyable and hassle-free, and it seems we have lived up to that promise in your case. While it's great to hear that there was nothing to dislike, we are always eager to learn from our guests' experiences. If you ever have any suggestions or observations that could enhance your future stays, kindly share them with us. Once again, your kind words have truly brightened our day, and we look forward to welcoming you back to NH Príncipe de Vergara in the future. Inés Megina - Quality Department

Dear Guest, Your gratifying remarks about your experience at our hotel are truly heartwarming. It's wonderful to hear that you found everything from your check-in to check-out to be great. This is indicative of the dedication and hard work… Show more

Dear Guest, It's delightful to hear that you enjoyed dining in our restaurant. We take pride in offering our guests a memorable culinary experience. Regarding the shower issue you've mentioned, it's regrettable to learn about your experience. Ensuring a comfortable and seamless stay is our top priority, and we apologize if this aspect of your visit did not meet your expectations. We hope that despite this, you had an overall pleasant stay and we look forward to the opportunity of welcoming you back. Best Regards. Inés Megina - Quality Department

Dear Guest, It's delightful to hear that you enjoyed dining in our restaurant. We take pride in offering our guests a memorable culinary experience. Regarding the shower issue you've mentioned, it's regrettable to learn about your experie… Show more