Reviews of Rentalmar Navarra family suites
Navarra, 2, 43840 Salou, Spain
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt’s central
Avoid • No bowls for cereals, poorly stocked apartment • Bathroom had strong unpleasant smell, unsafe utilities • Sheets and towels were dirty and stained • Broken glass left on floor – child cut foot • Floors dirty, grime and human hair everywhere • Sunbeds covered in green mould • Human faeces left in the pool – staff ignored report • Balcony rail extremely loose and dangerous • Glass also at bottom of pool • No visible or available staff on site
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in May 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLoved location and staff were friendly.
Long waiting queue for checking in, 2 hours of waiting in the queue. Also, Wifi was useless, did not really work.
We are glad to hear that you enjoyed the location and found the staff to be friendly. However, we deeply regret the long wait you experienced during check-in. We are working to improve our reception process in order to reduce waiting times, especially during times of high demand. As for the Wi-Fi, we regret that it did not work properly during your stay. We will review our connection infrastructure to ensure that we provide quality service to all our guests. We appreciate your feedback, as it helps us identify areas for improvement. We hope you will give us another chance to offer you a smoother and more seamless experience. Kind regards, Rentalmar Quality Manager
We are glad to hear that you enjoyed the location and found the staff to be friendly. However, we deeply regret the long wait you experienced during check-in. We are working to improve our reception process in order to reduce waiting times,… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewLocation perfect
Air conditioning was not working I had to buy a fan other than that everything was perfect.
We are delighted to hear that you have been visiting us for so many years and that you have always enjoyed our location. We regret that on this occasion the air conditioning did not work properly. We appreciate your patience and understand how uncomfortable this can be, especially in the hottest months. We will make sure to check the air conditioning system to prevent other guests from experiencing the same problem. We appreciate you sharing your experience and remain committed to providing you with the best possible stay on your future visits. Thank you for your loyalty and understanding. We hope to see you again next year. Kind regards, Rentalmar Quality Manager
We are delighted to hear that you have been visiting us for so many years and that you have always enjoyed our location. We regret that on this occasion the air conditioning did not work properly. We appreciate your patience and understand … Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewGreat location
Air conditioning was not working well
We are glad to hear that you found our location excellent and enjoyed the surroundings. However, we are sorry to hear that the air conditioning did not work properly during your stay. We take the comfort of our guests very seriously and will work with our maintenance team to ensure that the air conditioning is working optimally. Your well-being is important to us, and we are committed to improving this situation. We appreciate you sharing your feedback, as it helps us to improve. We look forward to providing you with a completely satisfactory experience in the future. Best regards, Rentalmar Quality Manager
We are glad to hear that you found our location excellent and enjoyed the surroundings. However, we are sorry to hear that the air conditioning did not work properly during your stay. We take the comfort of our guests very seriously and wi… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewPool area was great .great location central to everything.
The fact you had to rent a kettle and toaster. Whoch cost €30 for the week.
Hello! We are glad to hear that you enjoyed the location and the pool area during your stay. We are sorry to hear that the rental of the kettle and toaster was an inconvenience for you. We understand that these small appliances are important for the comfort of our guests and we appreciate your feedback. We are reviewing our equipment policies to improve our guests' experience. We appreciate your understanding and hope you will visit us again in the future to enjoy a more complete stay. Kind regards, Rentalmar Quality Manager
Hello! We are glad to hear that you enjoyed the location and the pool area during your stay. We are sorry to hear that the rental of the kettle and toaster was an inconvenience for you. We understand that these small appliances are importa… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewLocation
Customer service, alot of stuff broken in the apartment, issues were'nt resolved appropriately or promptly
Reviewed: 1 July 2025 · Stayed in April 2025
Verified reviewClose to theme parks and centre of salou Big balcony with table chairs and dryer Ample kitchen and shower Big couch dining table and chairs Good AC The view was of an unfinished town square with workmen working all week Soft beds made my back hurt after 1 night
Found a cockroach in the bathroom on the first morning, told reception and they sent maintenance who put down traps, no more after that. There's an exposed walkway to get to and from the apartment which made my disabled brother very scared and nervous when we had to go out or come back to the apartment. I tried asking for a lower ground floor but they were all booked out. We had no choice but to stay there with him edging slowly along as if he was scaling mount everest.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewGood central location
Claims to be a family hotel but was more like a magaluf night spot than a family hotel.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in April 2025
Verified reviewLocation of hotel being close to everything. Shop right underneath. Fox and hound Restaurant underneath was amazing. Pool was OK but is to all pool. Nice full size fridge washer and hob.
Other residents being so loud and noisy during the early hours no respect what so ever. Apartment was more dated then photos showed. Only one could shower as water went cold too quickly. Would stay again if with other adults not kids
Hi, thank you for sharing your impressions of your stay. We are glad to hear that you enjoyed the location and found the flat's amenities useful, such as the fridge, washing machine and ceramic hob, as well as the convenience of having shops and an amazing restaurant nearby. We regret that the noise from other residents affected your experience and we understand how important a quiet environment is, especially when travelling with children. We will work on improving our living policies to ensure a more pleasant stay for all our guests. Regarding the difference between the photos and the actual flat, we will review the images on our booking platforms to ensure that they accurately reflect the actual appearance of our flats. We appreciate your feedback and hope that you will give us the opportunity to provide you with a more satisfying experience in the future, whether with family or friends. Kind regards, Rentalmar Quality Manager
Hi, thank you for sharing your impressions of your stay. We are glad to hear that you enjoyed the location and found the flat's amenities useful, such as the fridge, washing machine and ceramic hob, as well as the convenience of having … Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe pool and the location
When we went to check in, the receptionist staff explained that we checked in 4pm today. That was incorrect as our flight landed at 11pm Saturday night . We were told someone else checked in on my booking even though passports are required for check in at the hotel, so it doesn’t make sense how that’s possible. As two girls we were left waiting in the reception with no answer in what’s happening and that was for 2hrs. We then finally were told it’s fixed and asked for 300 deposit for 6 nights. We felt the receptionist didn’t handle the situation respectfully and there was no reassurance during that 2hrs.
We are very sorry for the confusion and inconvenience you experienced during the check-in process. The situation you describe is unacceptable, and we understand how stressful it must have been, especially after a long journey. The safety and comfort of our guests is our priority, and it is clear that we did not meet our standards in this case. We appreciate that you brought this issue to our attention, and we are reviewing internally to understand how this error happened and to ensure that it does not happen again. We will also be sure to strengthen our staff training to handle situations like this more efficiently and respectfully. As for the deposit, this is standard practice, but we will take your comments into account to improve communication on this matter. We hope that, despite this bad experience, you will consider giving us a second chance to offer you a smooth stay in the future. Kind regards, Rentalmar Quality Manager
We are very sorry for the confusion and inconvenience you experienced during the check-in process. The situation you describe is unacceptable, and we understand how stressful it must have been, especially after a long journey. The safety an… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewit was nice place
all ok
Hello! I'm very happy to know that you found the place pleasant and that everything was fine during your stay. We strive to offer our guests a comfortable and enjoyable experience. If you have any further comments or if there's anything we can improve, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future! Kind regards, Rentalmar Quality Manager
Hello! I'm very happy to know that you found the place pleasant and that everything was fine during your stay. We strive to offer our guests a comfortable and enjoyable experience. If you have any further comments or if there's anyt… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewApartment was spacious, beds were very comfortable. Location was good as short drive from airport and within walking distance to everything.
No kettle or coffee machine, the combi microwave was rubbish, AIRCON BROKEN. Couldn't check in until 5pm then waiting in a queue for over 30mins.
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe interior hallways were like a cell block. Walkways crumbling. Heras fencing up in places to stop access. Water in shower was only hot for five minutes so everyone had to stagger the times of their showers.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe apartment was spacious and well equipped. There was a large fridge freezer which we used. The shower was powerful and hot. The beds were comfortable. The location was excellent with bars and restaurants nearby but not noisy and a 5 minute walk to the beach.
Check in whilst fine for us as we were second in the queue would have been an issue for those further back due to the time it took. At check in I had to reprovide informaton I had already given on the online checkin.