Reviews of Residencia Universitaria Resa Manuel Agud Querol
Paseo de Berio, 9, 20018 Donostia-San Sebastián, Spain
Loading
Guests also reviewed these properties:
Haßloch, Germany
Santiago, Chile
Petrovac na Moru, Montenegro
Mieussy, France
Karon Beach, Thailand
Hervey Bay, Australia
Makkah, Saudi Arabia
Chongming, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood location, very clean, great helpful staff.
Dear Joanna , thanks very much for taking the time to reviewing us. We´re so glad to check that overall you could enjoy of a pleasant and comfortable stay with us. Our main goal is to offer functional and comfortable accommodation at a good value for money. We´ll be so pleased to welcome you back soon. Guest Relations.
Dear Joanna , thanks very much for taking the time to reviewing us. We´re so glad to check that overall you could enjoy of a pleasant and comfortable stay with us. Our main goal is to offer functional and comfortable accommodation at a goo… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe light is broken, no shampoo or shower gel. At check-in, we had to wait quite a while because the staff had not finished cleaning and checking the room. Poor soundproofing
Thanks for your feedback. We're sorry for the inconvenience at check-in and the issues you experienced with the room. We'll address the lighting and amenities, and work on improving soundproofing and our check-in process. Your input helps us do better. Guest Relations.
Thanks for your feedback. We're sorry for the inconvenience at check-in and the issues you experienced with the room. We'll address the lighting and amenities, and work on improving soundproofing and our check-in process. Your input helps u… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe apartment was very clean. The adjoining bedrooms (both ensuite) with the small kitchen/dining area in between worked really well for our family of 4. The location is very quiet and there is a frequent bus service nearby which brings you to the beach/old town in about 15 minutes.
The kitchen is basic and not much living space for relaxing but that didn’t bother us much as we were put all day and evening exploring San Sebastián.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI was very disappointed with my stay. The reception staff were unhelpful and repeatedly answered “I don’t know” to basic questions (about ironing, meals in the city, or parking). The hotel had no iron, and only one hairdryer which staff couldn’t locate. Despite the Booking.com listing, there were no toiletries in the room; I had to request soap in reception. The room lacked a blanket. My room was not cleaned for four days, bins were not emptied, and wet towels were never replaced. Communication about parking was confusing and frustrating. Overall, the service was poor and far below expectations.
We're very sorry to hear that your stay did not meet your expectations. We sincerely apologize for the lack of clarity and support you experienced — especially regarding amenities, room service, and communication. Your feedback highlights areas where we clearly fell short, and we take it seriously. We're already working to improve our service and internal communication so future guests have a better experience. Thank you for bringing these issues to our attention. Guest Relations.
We're very sorry to hear that your stay did not meet your expectations. We sincerely apologize for the lack of clarity and support you experienced — especially regarding amenities, room service, and communication. Your feedback highlights a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt was close to the sea
The room was tiny , very basic with an uncomfortable bed and a dirty kitchen. All old, basic and we were cold
Thank you for highlighting our location near the sea — we're glad you appreciated it. We're sorry the room and facilities didn’t meet your expectations. Your feedback about comfort and cleanliness is important, and we’ll take it into account as we continue to improve. Guest Relations.
Thank you for highlighting our location near the sea — we're glad you appreciated it. We're sorry the room and facilities didn’t meet your expectations. Your feedback about comfort and cleanliness is important, and we’ll take it into accoun… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewServices
I needed more shower gel
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewPics much nicer than the actual room. Room was bad. Mold in the shower. Not very clean. Toilet was loose, not properly attached to the floor.
Thank you for your feedback. We’re sorry to hear that the room did not meet your expectations, and we sincerely apologize for the issues with cleanliness and maintenance. We take your comments seriously and are addressing these concerns to improve our facilities. We appreciate you bringing this to our attention. Guest Relations.
Thank you for your feedback. We’re sorry to hear that the room did not meet your expectations, and we sincerely apologize for the issues with cleanliness and maintenance. We take your comments seriously and are addressing these concerns to … Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe staff were lovely, had a good gym, vending machines
The shower was poor, temperature was hard to get right, there was no air conditioning just a tiny fan, the room did not have a tv or kettle. The room decor was really plain and boring
Thank you for your feedback. We’re glad to hear you enjoyed the staff, gym, and vending machines. We apologize for the issues with the shower temperature, lack of air conditioning, and room amenities. Your comments are valuable, and we will review these aspects to improve the comfort of our rooms. We appreciate you bringing this to our attention and hope to welcome you back in the future. Guest Relations.
Thank you for your feedback. We’re glad to hear you enjoyed the staff, gym, and vending machines. We apologize for the issues with the shower temperature, lack of air conditioning, and room amenities. Your comments are valuable, and we will… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery helpful staff and nice facilities (pool table, darts). Bathroom was well equipped.
The rooms were quite small, and got hot very quickly through the day even when the outside was quite cool.
Dear Tamlin, Thank you for your kind words about our staff and facilities. We’re glad you enjoyed the pool table, darts, and bathroom amenities. We understand the rooms can get warm during the day, and we provide fans in each room to help with ventilation. We appreciate your feedback and hope to welcome you again. Best regards, Guest Relations.
Dear Tamlin, Thank you for your kind words about our staff and facilities. We’re glad you enjoyed the pool table, darts, and bathroom amenities. We understand the rooms can get warm during the day, and we provide fans in each room to help … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewvery simple room, not even a hair dryer in the room
Dear guest, thank you for your feedback. We’d like to let you know that hairdryers are available at the reception desk upon request. Please don’t hesitate to ask our staff during your stay—we’re happy to help! Best regards. Guest Relations.
Dear guest, thank you for your feedback. We’d like to let you know that hairdryers are available at the reception desk upon request. Please don’t hesitate to ask our staff during your stay—we’re happy to help! Best regards. Guest Relations… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe location was pretty good and it was really easy to park.
The shower head was broken, the shower screen was also hard to open/close.
Dear Andres, thank you for your feedback. We're glad you enjoyed the location and the easy parking. We’re sorry about the issues with the shower head and screen — we’ve informed our maintenance team to address them promptly. We appreciate your comments and hope to welcome you again with an improved experience. Best regards, Guest Relations.
Dear Andres, thank you for your feedback. We're glad you enjoyed the location and the easy parking. We’re sorry about the issues with the shower head and screen — we’ve informed our maintenance team to address them promptly. We appreciate… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewMany corners of the room weren't been cleaned from dirt - bed frame, shelves, kitchen cabinets were even sticky, ventilation grills on ceiling with enormous amount of accumulated dirt. No AC, you need to sleep with the window wide open. Towels are changed and garbage is thrown every 3 days. Shampoo / shower gel also refilled on 3rd day (already small packages) - bring your own. This standard is way out of the price range.
Dear Marija, thank you for your feedback. We’re sorry the cleanliness and maintenance did not meet your expectations. Please note that cleaning is done every 3 days, as stated in the booking confirmation. We appreciate your comments and will work to improve our services. We hope to have the chance to welcome you again and provide a better experience. Best regards, Guest Relations.
Dear Marija, thank you for your feedback. We’re sorry the cleanliness and maintenance did not meet your expectations. Please note that cleaning is done every 3 days, as stated in the booking confirmation. We appreciate your comments and wi… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNo AC or fan in the room.
Thank you for your feedback. We apologize for the discomfort caused by the lack of air conditioning in the room. As mentioned in our description, we provide fans to help with ventilation, and we understand that it may not have been sufficient during your stay. We appreciate your comments and will consider them for future improvements. Guest Relations.
Thank you for your feedback. We apologize for the discomfort caused by the lack of air conditioning in the room. As mentioned in our description, we provide fans to help with ventilation, and we understand that it may not have been sufficie… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified review2 bathrooms 4 four beds
No air conditioning, too hot in the rooms
Thank you for your feedback. We're glad to hear you appreciated the two bathrooms and the bed arrangements. We apologize for the discomfort caused by the lack of air conditioning. We provide fans in the rooms, and we understand that it may not have been enough during your stay. We appreciate your comments and will consider them for future improvements. Guest Relations.
Thank you for your feedback. We're glad to hear you appreciated the two bathrooms and the bed arrangements. We apologize for the discomfort caused by the lack of air conditioning. We provide fans in the rooms, and we understand that it may … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewTranquil.
Nevera no refredava ,pendent descongelar. ,
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation was good, easy frequent transport to all parts of the city. Rooms were as expected, basic facilities but a good option for families.
Lack of customer service and security. Poor room servicing and during our stay someone entered our rooms and took items without our permission. No response to our complaint.about this either in person or with the managers via email when we left. Be careful if you stay here.
Dear Sandra, thank you for taking the time to share your feedback. We’re glad to hear that you found the location convenient and the rooms suitable for your needs. However, we are very sorry to learn about the security concerns and the lack of response regarding your complaint. This is certainly not the standard we strive for, and we take these matters very seriously. We will investigate this issue thoroughly and work on improving our customer service and security measures. We appreciate you bringing this to our attention and hope to restore your trust in the future. Guest Relations.
Dear Sandra, thank you for taking the time to share your feedback. We’re glad to hear that you found the location convenient and the rooms suitable for your needs. However, we are very sorry to learn about the security concerns and the lack… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified review