7,0

Recensioni su Servatur Riosol 3 stelle

Isla de Lobos, 1, 35130 Puerto Rico de Gran Canaria, Spagna

  • Pippo

    Data recensione: 20 luglio 2025 · Soggiorno nel mese di luglio 2025

    Recensione verificata

    La posizione

    Tutto. Carissimo e nessun rapporto qualità prezzo

    Risposta della struttura:

    Dear Pippo, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations and that you did not find the stay to offer good value for money. We appreciate your comment about our location and will carefully review your remarks to identify areas where we can improve. Kind regards, Servatur Riosol Hotel

    Dear Pippo, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations and that you did not find the stay to offer good value for money. We appreciate your comment about our location a… Mostra altro

    Servatur Riosol
    21 luglio 2025
  • Giovanni

    Data recensione: 9 luglio 2025 · Soggiorno nel mese di luglio 2025

    Recensione verificata

    La vista che si vedeva dalla finestra della camera

    Stanza sporchissima, appena arrivata scopriamo che la nostra stanza non aveva finestre né aria condizionata, dopo averla cambiata avrei dato 3 stelle per la cortesia se non fosse stato che le addette alle pulizie a malapena spazzavano a terra, ma la cosa peggiore è stato scoprire di avere un nido di blatte giganti sopra solaio, mi sono ritrovato diverse notti a LOTTARE CONTRO BLATTE DI DIMENSIONI SURREALI. Dopo esserci lamentati ripetutamente a aver documentato tutto ci hanno detto che era normale e ci hanno dato dello spray per insetti, un soggiorno da brividi!!

    Risposta della struttura:

    Dear Giovanni, Thank you for taking the time to share your feedback about your recent stay at Servatur Riosol. We are truly sorry to hear about your experience and the discomfort it caused you. Cleanliness and hygiene are fundamental aspects of our service, and we sincerely regret that your room did not meet the standards you rightfully expected. We also regret that the presence of insects in your accommodation led to such distress, and we understand how upsetting this must have been. Although the location of our hotel in a warm climate can sometimes attract insects, our team is committed to maintaining rigorous pest control protocols to avoid such situations. We are reviewing this case carefully with our housekeeping and maintenance departments to ensure proper follow-up and improvement. We also take note of your comments about the room change process and service response, and we will work internally to address this appropriately. Kind regards, Servatur Riosol Hotel

    Dear Giovanni, Thank you for taking the time to share your feedback about your recent stay at Servatur Riosol. We are truly sorry to hear about your experience and the discomfort it caused you. Cleanliness and hygiene are fundamental aspe… Mostra altro

    Servatur Riosol
    10 luglio 2025
  • Marcogirardi

    Data recensione: 8 luglio 2025 · Soggiorno nel mese di giugno 2025

    Recensione verificata

    Personale ... Stanze funzionanli

    Risposta della struttura:

    Dear Marco, Thank you for taking the time to share your feedback following your stay at Servatur Riosol Hotel. We are very pleased to know that you found our staff welcoming and that the rooms met your expectations in terms of functionality. We also appreciate the excellent rating you gave us for our value for money, which is something we strive to deliver to all our guests. It would be a pleasure to welcome you back in the future. Kind regards, Servatur Riosol Hotel

    Dear Marco, Thank you for taking the time to share your feedback following your stay at Servatur Riosol Hotel. We are very pleased to know that you found our staff welcoming and that the rooms met your expectations in terms of functionali… Mostra altro

    Servatur Riosol
    8 luglio 2025
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  • Anna

    Data recensione: 30 maggio 2025 · Soggiorno nel mese di aprile 2025

    Recensione verificata

    Molto disponibili

    Un po di risturazione

    Risposta della struttura:

    Dear Anna, Thank you for your review and for the good rating you gave us. We are pleased to hear that you found our team very helpful. We also appreciate your comment regarding the need for a bit of restoration. We are continuously working on improvements and your feedback helps us to focus on the areas that matter most to our guests. We hope to welcome you again in the future. Servatur Riosol Hotel

    Dear Anna, Thank you for your review and for the good rating you gave us. We are pleased to hear that you found our team very helpful. We also appreciate your comment regarding the need for a bit of restoration. We are continuously workin… Mostra altro

    Servatur Riosol
    2 giugno 2025
  • Giuseppe

    Data recensione: 7 maggio 2025 · Soggiorno nel mese di maggio 2025

    Recensione verificata
  • Prandelli

    Data recensione: 2 maggio 2025 · Soggiorno nel mese di aprile 2025

    Recensione verificata

    Il buffet era ottimo e con una discreta varietà di cibi. Staff gentile e collaborativo.

    Nel buffet sarebbe opportuno inserire più varietà di pesce. Quando vai al mare ci si aspetta di poter gustare del pesce locale. La pulizia dell' alloggio è molto scarsa.

    Risposta della struttura:

    Dear Prandelli, Thank you for your review and for the good rating you gave us. We're pleased to know you enjoyed our buffet and appreciated the variety of food, as well as the friendliness and helpfulness of our staff. We also value your constructive feedback. Your suggestion regarding a greater variety of local fish is noted and will be taken into consideration for future menu planning. In addition, we regret that the cleanliness of the accommodation did not meet your expectations. This is certainly not the standard we aim to deliver, and we will address this matter with our housekeeping team to ensure improvements are made. Kind regards, Servatur Riosol Hotel

    Dear Prandelli, Thank you for your review and for the good rating you gave us. We're pleased to know you enjoyed our buffet and appreciated the variety of food, as well as the friendliness and helpfulness of our staff. We also value y… Mostra altro

    Servatur Riosol
    2 maggio 2025
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  • Elisabetta

    Data recensione: 5 aprile 2025 · Soggiorno nel mese di aprile 2025

    Recensione verificata

    La stanza con il balcone fronte mare c on ombrellone e anche le sdraie,la piscina riscaldata e l animatore molto simpatico

    Tutto ok

    Risposta della struttura:

    Dear Elisabetta, Thank you for your excellent rating and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the sea view from your balcony, as well as the comfort of having a beach umbrella and deck chairs. It's also great to know that you appreciated the heated pool and the friendly atmosphere created by our animation team. We’re glad everything met your expectations and hope to have the pleasure of welcoming you back soon. Servatur Riosol Hotel

    Dear Elisabetta, Thank you for your excellent rating and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the sea view from your balcony, as well as the comfort of having a beach umbrella and … Mostra altro

    Servatur Riosol
    7 aprile 2025
  • Dragiša

    Data recensione: 1 marzo 2025 · Soggiorno nel mese di febbraio 2025

    Recensione verificata
  • Roberto

    Data recensione: 26 febbraio 2025 · Soggiorno nel mese di gennaio 2025

    Recensione verificata

    La struttura gode di un 'ottima vista sulla città e sull'oceano, la cucina buona e varia sia a colazione che a cena, lo staff è la pulizia

    Bagni nelle camere un po datati e struttura un pochino da risistemare, ma piccole cose che migliorerebbe il tutto.

    Risposta della struttura:

    Dear Roberto, Thank you for sharing your experience at Servatur Riosol Hotel. We are delighted to hear that you enjoyed the excellent views of the city and ocean, as well as the variety and quality of our breakfast and dinner offerings. It is also wonderful to know that our staff made a positive impression on you, and we truly appreciate your excellent rating in this regard. We take note of your comments about the bathrooms and the structure, and we appreciate your feedback as we continuously look for ways to improve our facilities. We hope to welcome you back in the future for another enjoyable stay. Servatur Riosol Hotel

    Dear Roberto, Thank you for sharing your experience at Servatur Riosol Hotel. We are delighted to hear that you enjoyed the excellent views of the city and ocean, as well as the variety and quality of our breakfast and dinner offerings. It… Mostra altro

    Servatur Riosol
    27 febbraio 2025
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  • Ponzio

    Data recensione: 18 febbraio 2025 · Soggiorno nel mese di febbraio 2025

    Recensione verificata

    L’hotel ha una vista che ti lascia senza fiato

    Pulizia dentro la camera, abbiamo trovato asciugamani usate scordate dagli addetti della pulizia dietro la porta del bagno e scarafaggi. Dopo averli avvisati non è cambiato molto perché la pulizia approfondita non è servita a niente.

    Risposta della struttura:

    Dear Ponzio, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the breathtaking views from our hotel. We sincerely regret that the cleanliness of your room did not meet your expectations. This is not the standard we strive for, and we take your comments very seriously. We will address this with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Servatur Riosol Hotel

    Dear Ponzio, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the breathtaking views from our hotel. We sincerely regret that the cleanliness of your room did not meet your expectations. This is not the stand… Mostra altro

    Servatur Riosol
    19 febbraio 2025
  • Valentina

    Data recensione: 18 febbraio 2025 · Soggiorno nel mese di gennaio 2025

    Recensione verificata
  • Raffaella

    Data recensione: 25 gennaio 2025 · Soggiorno nel mese di dicembre 2024

    Recensione verificata
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  • Maria

    Data recensione: 18 gennaio 2025 · Soggiorno nel mese di gennaio 2025

    Recensione verificata
  • Carmen

    Data recensione: 17 gennaio 2025 · Soggiorno nel mese di dicembre 2024

    Recensione verificata
  • Vincenzo

    Data recensione: 12 gennaio 2025 · Soggiorno nel mese di gennaio 2025

    Recensione verificata

    personale molto gentile e disponibile

    la struttura è posizionata a una posizione molto alta dal mare ,il problema più grande è che vicino alla struttura sono attaccati grandissime antenne e ripetitori con parabole che fanno molto male alla salute,la pulizia pessima infatti all’arrivo in camera stavano ancora briciole del pane sul tavolo e sulle sedie infatti io e la mia famiglia siamo scappati da questa struttura sconsiglio

    Risposta della struttura:

    Dear Vincenzo, Thank you for sharing your feedback with us. We appreciate your kind words regarding our staff, as their kindness and helpfulness are qualities we take great pride in. We are truly sorry to hear that your stay did not meet your expectations. Regarding the location of the hotel, its elevated position is often appreciated for the stunning views it offers, but we understand it may not suit everyone. Concerning the nearby antennas, please rest assured that they meet all safety and health regulations. We sincerely apologize for the cleanliness issues you encountered in your room. This does not reflect the standards we strive to maintain, and we will address this matter with our housekeeping team to ensure such oversights are not repeated. We regret that your experience led to an early departure and would like to express our commitment to improving based on your feedback. We hope to have the opportunity to provide you with a much better experience should you decide to give us another chance in the future. Kind regards, The Servatur Riosol Hotel Team

    Dear Vincenzo, Thank you for sharing your feedback with us. We appreciate your kind words regarding our staff, as their kindness and helpfulness are qualities we take great pride in. We are truly sorry to hear that your stay did not meet … Mostra altro

    Servatur Riosol
    13 gennaio 2025
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  • Cesare

    Data recensione: 4 gennaio 2025 · Soggiorno nel mese di dicembre 2024

    Recensione verificata

    Niente

    Tutto , la struttura verrà demolita ‘ e fa schifo

    Risposta della struttura:

    Dear Cesare, Thank you for taking the time to share your feedback, even though we are deeply sorry to hear that your experience at Servatur Riosol Hotel did not meet your expectations. We genuinely regret that you found nothing positive about your stay, as this is far from the standard of service and comfort we aim to provide to our guests. Your comment about the facilities is concerning, and we are always striving to improve our services and amenities based on guest feedback. While we wish you had shared more specific details, we value your input and will take this as an opportunity to reassess areas where we can improve. Please feel free to contact us directly if you would like to discuss your experience further. We would truly appreciate the chance to better understand your concerns and, if possible, welcome you back in the future to provide the exceptional stay we strive for with every guest. Kind regards, The Servatur Riosol Hotel Team

    Dear Cesare, Thank you for taking the time to share your feedback, even though we are deeply sorry to hear that your experience at Servatur Riosol Hotel did not meet your expectations. We genuinely regret that you found nothing positive abo… Mostra altro

    Servatur Riosol
    7 gennaio 2025
  • Alessio

    Data recensione: 20 dicembre 2024 · Soggiorno nel mese di dicembre 2024

    Recensione verificata
  • Simona

    Data recensione: 14 dicembre 2024 · Soggiorno nel mese di dicembre 2024

    Recensione verificata

    Bella vista, i camerieri disponibili,

    La stanza, il servizio

    Risposta della struttura:

    Dear Simona, Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the beautiful views and appreciated the attentiveness of our waiters. Providing friendly and helpful service is a top priority for our team, and we’re pleased this stood out during your stay. We regret to learn that your experience with the room and other aspects of our service did not meet your expectations. Your comments are important to us, and we would love to learn more specifics about your concerns so we can address them effectively. Please know that we are committed to improving every aspect of our guests’ experience and hope you will consider staying with us again in the future. We’d be delighted to provide you with a better experience. Best regards, The Servatur Riosol Team

    Dear Simona, Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the beautiful views and appreciated the attentiveness of our waiters. Providing friendly and helpful service is a top priority for our team, and we’r… Mostra altro

    Servatur Riosol
    27 dicembre 2024
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  • Sebastiano

    Data recensione: 28 novembre 2024 · Soggiorno nel mese di novembre 2024

    Recensione verificata
  • Irina

    Data recensione: 22 novembre 2024 · Soggiorno nel mese di novembre 2024

    Recensione verificata

    orrore! my husband feel very bad all day alergi and seek ... in the room smel very bad..... can't sleep 😕... siamo stati malissimo abbiamo scapato dopo 1ma notte una puzza di muffa e fogna incredibile. soldi butati e in più venuta una intosicazione.... nn considero a nessuno

  • Luca

    Data recensione: 18 novembre 2024 · Soggiorno nel mese di novembre 2024

    Recensione verificata

    Vista pazzesca se si sceglie una buona stanza.

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  • Annamaria

    Data recensione: 14 novembre 2024 · Soggiorno nel mese di novembre 2024

    Recensione verificata
  • Giuseppina

    Data recensione: 4 novembre 2024 · Soggiorno nel mese di ottobre 2024

    Recensione verificata

    Staff accogliente, molti servizi disponibili e vista pazzesca su Puerto Rico. Ottimo rapporto qualità/prezzo.

    Risposta della struttura:

    Dear Giuseppina, Thank you for taking the time to share your review and for awarding an excellent rating. We are delighted to hear that you enjoyed the amazing views in our hotel, and the attentive service from our friendly staff. We’re also pleased about amenities and comfort were excellent and we regret that certain aspects of your experience did not fully meet your expectations, particular about the bed rating and cleanliness. We look forward to the opportunity to welcome you back and to providing you with an even more comfortable and great experience in the future. Kind regards, Servatur Riosol Hotel.

    Dear Giuseppina, Thank you for taking the time to share your review and for awarding an excellent rating. We are delighted to hear that you enjoyed the amazing views in our hotel, and the attentive service from our friendly staff. We’re als… Mostra altro

    Servatur Riosol
    7 novembre 2024
  • Simona

    Data recensione: 2 novembre 2024 · Soggiorno nel mese di novembre 2024

    Recensione verificata
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