clean, nice, price is appropriate

Stayed in May 2025

It was all Ok, nice hotel staff, very helpful.

Nice hotel, next to metro and not far away from center. Good room, but small. For a weekend OK

Stayed in June 2025

Nothing

Everything

Stayed in July 2025

No complaints.

Really friendly staff who were extremely helpful, lovely terraces to enjoy. Room was decent size, clean, shower was hot

Stayed in June 2025

view from my Window and altogether coziness of the room

Stayed in May 2025

No real disappointments, as had no expectation that it would be 5-star luxury.

Location convenient to train station and the Prado. Not too far of a walk to central Madrid. The room was clean with large bathroom. Hotel was also relatively quiet. Decent breakfast option.

Stayed in April 2025

Locking system is a bit old, but not a big deal. The pleasant staff more than makes up for it.

Extremely kind & helpful staff, particularly Pablo & Monica..

Stayed in June 2025

Excellent location, spotless room and great service. Faultless!! ⭐️⭐️⭐️⭐️⭐️

Stayed in June 2025

Location cleanest very Good

Location and quiet Good for rest well very clean

Stayed in May 2025

Sound insulation between rooms is typical of a postwar / late 20th-century Madrid building. Not terrible, but not totally noise-free, either. Breakfast good but not great - if all you want is a coffee / OJ and croissant, there are cafes nearby that are cheaper.

Comfortable hotel well-placed for Atocha station (by taxi or bus - metro involves a change of line) and about a half-hour (or less) brisk walk to the Rastro, Reina Sofia, Prado etc.. Metro 20m from the front door, on a well-lit road. Attentive desk staff (all of them) who invariably recognised us and had key ready before I could tell them the room number. Overall, a well-run hotel that felt like it would deliver the "predictable" (i.e. you can trust what you are getting) level of comfort and service of a chain like Accor but with a more personal touch.

Stayed in May 2025

Nothing, everything fine.

Every member of staff we met could not do anymore than they did. The reception staff went out of their way to help from check in to check out.

Stayed in May 2025

Super friendly staff! You need to leave your key at reception when you leave the hotel. But no worries, staff remember you and when you enter the hotel the key is waiting for you on the desk. Loads of places to have a seat and relax outside your room: small garden on the ground floor, a terrace on the seventh floor and a library with small terrace on the eighth floor. There is also a small café next to the hotel but you can enter that without having to leave to hotel. I did not have breakfast at the hotel so I can't comment on that. I had a room on the street side of the hotel but there wasn't a lot of noise to be heard in the room even though there was a lot of traffic in the morning. The room was a decent size compared to some other European hotels. There was a small fridge available and a nice selection of toiletries (toothbrush and toothpaste, comb, shaving razor, soap, shower gel and shampoo). The airconditioning is a big plus. There is also free wifi, they give you the password when you check in. Location is good. There's a metro stop just outside of the hotel. It's about 15 - 20 minutes walk to the Prado Museum, Retiro Park, ... After check out you can ask the staff to call you a taxi. Mine was there in less than 5 minutes. It costs a fixed price of €33 to get to the airport.

Stayed in May 2025

Breakfast is ok but a little weak

Simple but comfortable room, very nice staff, the place has a lovely style; the location is quite convenient, very near to the metro, although not very central

Stayed in May 2025

Why not to taking payment at check-in? There's no minibar, and nothing else is extra. So the price would stay the same. Why bother me on my way to the airport with payment when the taxi is waiting outside and while I'm sure that the payment already went through the Booking.com like it usually does?

The hotel has a nice interior, friendly staff, a sun terrace, and a great location.

Stayed in May 2025

Nothing

Lovely roof terrace. Also, large, comfortable single beds and great pillows.

Stayed in May 2025

All good.

Super. Extremely clean.

Stayed in May 2025

Staff amazing, always very helpful and friendly. The hotel is always clean, the air conditioning works perfectly. A few meters from Delcias subway station and also from train station.

Stayed in March 2025

Nothing.

This is a no fuss, professional and friendly hotel. Well located conveniently close to Metro station Delicias. Also had a lovely cafeteria for breakfast etc. Is rated as a 3 star hotel, but don't underestimate this great hotel.

Stayed in May 2025

Cleanliness

Stayed in May 2025

Nothing?

Everything!! Staff are super helpful and friendly. The hotel is spotlessly clean. Brilliant location close to Metro and places to.eat. This is a fabulous independent hotel!

Stayed in May 2025

Feels pricey for what it is but relative to others it is OK

Location and room being clean and comfortable and strong wi-fi.

Stayed in May 2025

The WIFI internet sometime had a intermittent issue.

1) The staff is friendly. 2) The room size is good and it is comfortable for a couple.

Stayed in May 2025

There was a bar restaurant attached to the hotel where breakfast was served (if you weren't having the more expensive hotel breakfast inside the hotel). The television was on at all times turned up to full volume. I noticed that, like me, none of the other people were at all interested in watching a shopping program over breakfast. Likewise, as there is no bar in the hotel, I was directed to the bar restaurant only to turn away because of the full volume television blaring away. No way to have a quiet peaceful drink after you've been travelling all day.

I loved the quirkiness and individuality of this hotel. The many features around the hotel like Sancho and the amazing vases and flower arrangements, and the historic contraptions make it a very special place. It has a lovely rooftop library and patio. It was also well-located to the museums and central Madrid. I walked everywhere.

Stayed in May 2025

Vary good location, friendly staff, safe area, metro station next door, we were able to reach many attaraction by food but any way.

Stayed in April 2025