Reviews of Santo Mauro, a Luxury Collection Hotel, Madrid 5 stars
Zurbano, 36, Chamberi, 28010 Madrid, Spain
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewOpulent, beautiful courtyard, excellent breakfast and service.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewDear guest, Thank you for taking the time to share your experience with us. We look forward to seeing you in your next visit. Kind regards, Abigail D Santo Mauro, a Luxury Collection Hotel
Reviewed: 25 July 2025 · Stayed in May 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewIt is a very nice hotel, great service, great ambiance. Everybody is really kind and welcoming
Everything was great
Dear Ms. Veronica, We would like to thank you for taking the time sharing your experience with us. It is important to us to know your feedback in order to continue providing an excellent service. Kind regards, Abigail D Santo Mauro, a Luxury Collection Hotel
Dear Ms. Veronica, We would like to thank you for taking the time sharing your experience with us. It is important to us to know your feedback in order to continue providing an excellent service. Kind regards, Abigail D Santo Mauro, a Lux… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewVery lovely setting! Stunning property
N/a
Dear Ms. Nancy, Thank you for taking the time in sharing your experience with us. We are pleased that you felt safe and confortable, that is of our main priorities. We hope to see you in your next visit. Please do not hesitate to contact us for further assistance. Kind regards, Abigail D Santo Mauro, a Luxury Collection Hotel
Dear Ms. Nancy, Thank you for taking the time in sharing your experience with us. We are pleased that you felt safe and confortable, that is of our main priorities. We hope to see you in your next visit. Please do not hesitate to contact… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewthe location was great but we waited over an hour to get some eggs for breakfast..despite the fact that at one point there were 6 waiters and hardly any tables occupied
I thought that they had a swimming pool but apparently it is under renovation....in the summer!!!....yesterday was 36 degrees!!!!
Dear Catherine, Thank you for choosing to stay at Santo Mauro, A Luxury Collection Hotel Madrid. We loved to hear that you appreciated our location, but we are very sorry for the inconvenience you experienced during breakfast, as well as for the unavailability of swimming pool during your visit. Your feedback has been shared with our management team, as it is very important to us and helps us to continue improving. We hope to see you back in the future. Kind regards, Carmen Marchese Head Concierge concierge@santomaurohotel.com +34 913 196 900
Dear Catherine, Thank you for choosing to stay at Santo Mauro, A Luxury Collection Hotel Madrid. We loved to hear that you appreciated our location, but we are very sorry for the inconvenience you experienced during breakfast, as well as… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in March 2025
Verified reviewI just loved it here
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewVery close from everything and I really love the neighborhood. All the stuff was very friendly and helpful and excellent service.
I love everything about it.
Dear Mr. Derrough-salas, We would like to thank you for choosing to stay with us at Santo Mauro - a Luxury Collection Hotel. We greatly appreciate your feedback on the neighborhood and the staff service. It means a lot to us. We can’t wait to welcome you back for another exceptional stay! Kind regards, Carmen Marchese Head Concierge
Dear Mr. Derrough-salas, We would like to thank you for choosing to stay with us at Santo Mauro - a Luxury Collection Hotel. We greatly appreciate your feedback on the neighborhood and the staff service. It means a lot to us. We ca… Show more
Reviewed: 28 December 2024 · Stayed in November 2024
Verified reviewReviewed: 2 November 2024 · Stayed in October 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewReviewed: 1 October 2024 · Stayed in September 2024
Verified reviewReviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 September 2024 · Stayed in September 2024
Verified reviewBeautiful building and beautiful garden
Very limited choice of breakfast
Dear Quantz, Thank you for taking the time to share your kind feedback. We take note of your comments to continue working and improve. Kind regards, Abigail D Santo Mauro, a Luxury Collection Hotel
Reviewed: 9 August 2024 · Stayed in July 2024
Verified reviewWe booked as a treat since our flight got canceled. We thought if we had to overnight in Madrid we would do it in style. The property is stunning beautiful, the staff was super friendly and the sheets were amazing soft!
Nothing! I can't wait to come back with my husband for a few nights!!!
Dear Peggy, Thank you for taking the time to share your kind feedback. It was a pleasure having you with us. We appreciate your nice words and we look forward to welcoming you again. Kind regards, Abigail D Santo Mauro, a Luxury Collection Hotel
Dear Peggy, Thank you for taking the time to share your kind feedback. It was a pleasure having you with us. We appreciate your nice words and we look forward to welcoming you again. Kind regards, Abigail D Santo Mauro, a Luxury Collecti… Show more
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewReviewed: 5 July 2024 · Stayed in July 2024
Verified reviewBeautiful property. Room was increíble. Very very comfortable bed
Dear Mr. Almarzouq, We would like to thank you for choosing to stay with us at Santo Mauro - a Luxury Collection Hotel. We are glad to hear that you enjoyed our property and found the room to be incredible. We hope to welcome you back soon and once again, for taking the time to share with us your experience. Kind regards, Carmen Marchese Head Concierge concierge@santomaurohotel.com 913196900
Dear Mr. Almarzouq, We would like to thank you for choosing to stay with us at Santo Mauro - a Luxury Collection Hotel. We are glad to hear that you enjoyed our property and found the room to be incredible. We hope to welcome you back … Show more
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewReviewed: 25 May 2024 · Stayed in May 2024
Verified reviewThe staff went above and beyond and were so warm and welcoming. I immediately felt at home!
Dear Carolyn, Thank you so much for choosing to stay at the Santo Mauro - a Luxury Collection Hotel. It was an absolute pleasure to have you with us. We wanted to thank you for your kind words, your feedback has been shared with the staff and we really appreciate it. It means a lot to us knowing that your stay was so positive, and we were able to create a special memory for you. We hope to see you very soon! Kind regards, Carmen Marchese Head Concierge santomauro.concierge@luxurycollection.com +34 913196900
Dear Carolyn, Thank you so much for choosing to stay at the Santo Mauro - a Luxury Collection Hotel. It was an absolute pleasure to have you with us. We wanted to thank you for your kind words, your feedback has been shared with the staf… Show more
Reviewed: 24 May 2024 · Stayed in May 2024
Verified reviewVery friendly and polite staff, beautiful garden
Constantly private events which prevent using big part of the hotel facilities including garden, lobby, etc In my three visits there three times there were events that blocked bigger parts of the common areas for hotel guests. I understand it is a great place for events but not for ordinary hotel guests
Dear Mr. George, We would like to thank you for choosing to stay at Santo Mauro - a Luxury Collection Hotel and for sharing your experience. We are pleased to hear that you found our staff to be very friendly and polite, and that you enjoyed the garden. We sincerely apologize for the inconvenience caused by private events during your visits. We understand your disappointment and realize how important it is that all our guests have access to the hotel facilities. Your feedback is very important to us and we have shared it with our management. We hope to welcome you back soon and once again, for taking the time to share with us your experience. Kind regards, Carmen Marchese Head Concierge santomauro.concierge@luxurycollection.com +34 913196900
Dear Mr. George, We would like to thank you for choosing to stay at Santo Mauro - a Luxury Collection Hotel and for sharing your experience. We are pleased to hear that you found our staff to be very friendly and polite, and that you enjo… Show more