Reviews of Secrets Lanzarote Resort & Spa - Adults Only (+18) 5 stars
Urbanizacion Cortijo Viejo, 35570 Puerto Calero, Spain
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Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewEverything , the staff were phenomenal and the facilities were fulfilling
Nothing to comment on
Dear Lana, Thank you so much for your wonderful feedback. We are truly delighted to hear that you enjoyed every aspect of your stay and that our team made such a positive impression. Knowing that our facilities met your expectations and that you had nothing negative to comment on is the best reward for all of us. We sincerely appreciate your kind words and look forward to welcoming you back soon for another memorable stay. Warm regards, Isabel Hidalgo Guest Experience Team
Dear Lana, Thank you so much for your wonderful feedback. We are truly delighted to hear that you enjoyed every aspect of your stay and that our team made such a positive impression. Knowing that our facilities met your expectations and th… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewthought it was dated tbh had a drain smell in our room forgot our water had to ask twice for more no joy then phoned reception finally got some massage was good but a bit pricey and did not include spa access drinks were good apart from cocktails which were not entertainment very poor band played for an hour 930to 1030 everything then closed at midnight far to early for us and also a 10 euro surcharge for room service we will not return
Dear Gary, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. Please accept our apologies for the issues you experienced with your room and service, as well as for the aspects of entertainment and facilities that left you disappointed. Your comments regarding the cocktails, evening program, spa access, and room service surcharge have been noted and shared with the relevant teams, as they are invaluable for us to improve the experience we offer. We are pleased, however, that you enjoyed the massage and the drinks, and regret that other elements prevented your overall satisfaction. While we understand your decision, we do hope you may reconsider in the future and allow us the opportunity to provide you with a more enjoyable experience. Kind regards, Isabel Guest Experience Team
Dear Gary, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. Please accept our apologies for the issues you experienced with your room and service, as well as fo… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewPretty location - nice decor main hotel Food good at breakfast / buffet Nice staff
Pool needs freshen up Sun beds are not great/lots broken And not enough- led to chaos many days I was there Areas around pool need good refurb to maintain 5stars a standard is expected Pool bar only ok- needs better service Cocktails poor - pre mixed drinks are not good enough for 5star hotel in my opinion Smell of dope on more than one occasion around prefered guests area and rear of property wasn’t nice
Dear Tracey, Thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed our location, décor, breakfast, and the friendliness of our team. We are, however, very sorry to read that several aspects of your stay did not meet the 5-star standard you rightfully expected. Your comments regarding the pool facilities, sunbeds, service at the pool bar, and quality of cocktails have been noted and shared with the relevant departments for review and improvement. We also regret the unpleasant experience you mentioned in the preferred area and will reinforce our monitoring to ensure a comfortable environment for all our guests. We truly appreciate your constructive remarks, as they help us to improve. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay. Kind regards, Isabel Guest Experience Team
Dear Tracey, Thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed our location, décor, breakfast, and the friendliness of our team. We are, however, very sorry to read that several aspects of yo… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewHotel rooms are cozy and nice, every day room cleaning, daily complimentary water. Hotel is located at the beautiful spot, next to the Atlantic ocean. You can access the ocean from the hotel. Personnel is friendly and helpful.
Hotel needs renovation - it feels that the hotel is very tired. Breakfast is not that good - very fatty food, no salads or healthy options. Hotel guests reserve sun beds before 7am, so if you plan to take a place after 9, you are risking to have no space.
Dear Evgeniia, Thank you for taking the time to share your feedback following your stay at Secrets Lanzarote. We are pleased to read that you enjoyed the comfort of your room, the daily cleaning service and complimentary water, our beautiful oceanfront location, and the friendliness and helpfulness of our team. Your kind words will be shared with them. We also appreciate your constructive comments regarding the need for renovation, breakfast variety, and the early reservation of sun beds. Please be assured that your observations will be reviewed with the relevant departments, as we continuously work to improve our facilities and services for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Warm regards, Isabel Hidalgo Guest Experience Team
Dear Evgeniia, Thank you for taking the time to share your feedback following your stay at Secrets Lanzarote. We are pleased to read that you enjoyed the comfort of your room, the daily cleaning service and complimentary water, our beautif… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewGreat location and beautiful resort
Poor service from the majority of the staff and the pools are so cold you don’t want to swim
Dear Pippa, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our resort’s beautiful setting and convenient location. However, we are truly sorry to learn that your experience with our service and pool facilities did not meet your expectations. Please accept our sincerest apologies. We take your comments seriously and will be addressing them with our team to ensure a higher level of hospitality moving forward. With regard to the pool temperature, we would like to clarify that all of our pools are maintained between 25°C and 29°C (77°F to 84°F), in accordance with industry standards for guest comfort. Nevertheless, we understand that preferences may vary, and we will take your feedback into consideration as we continually assess our facilities. We genuinely appreciate your input, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Carla López Guest Experience Team
Dear Pippa, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our resort’s beautiful setting and convenient location. However, we are truly sorry to learn that your experience with our service an… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewThe hotel was spotless with terrific views
The staff where exceptional and could not do enough for us. 10/10 from cleaners to the front desk and restaurant staff
Dear John, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed your stay with us and appreciated the spotless environment, terrific views, and especially our exceptional team. Your kind words and perfect 10/10 truly mean a lot to all of us—from our housekeeping team to the front desk and restaurant staff. We’ll be sure to share your compliments with the entire team—they’ll be thrilled to know their efforts made such a positive impact on your experience. We look forward to welcoming you back soon to Secrets Lanzarote Resort & Spa for another memorable stay! Warmest regards, Isabel Hidalgo Guest Experience Team Secrets Lanzarote Resort & Spa
Dear John, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed your stay with us and appreciated the spotless environment, terrific views, and especially our exceptional team. Your kind words a… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThere was a buffet lunch and breakfast excellent choice. All the staff were perfect and couldn't do enough for us.
A full mini bar in the room would have been perfect.
Dear Guest, Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed the excellent variety at our buffet for both breakfast and lunch, and that our staff made such a positive impression on your stay — your kind words are truly appreciated. Regarding your comment about the minibar, we would like to take this opportunity to clarify that guests staying under our All-Inclusive and Preferred All-Inclusive packages do enjoy a fully stocked minibar as part of their stay. For our other valued guests, while the minibar may not be included, we are pleased to provide complimentary bottles of water in the room each day for your comfort and convenience. We truly hope to have the pleasure of welcoming you back in the near future. Warm regards, Carla López Guest Experience Team
Dear Guest, Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed the excellent variety at our buffet for both breakfast and lunch, and that our staff made such a positive impression on your stay — y… Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewVery enjoyable experience throughout
Everything was great
Dear Callum, Thank you so much for your kind words! We're thrilled to hear that you had a very enjoyable experience and that everything met your expectations. It was a pleasure having you with us, and we look forward to welcoming you back soon! Best regards, Isabel Hidalgo Guest Experience Team
Dear Callum, Thank you so much for your kind words! We're thrilled to hear that you had a very enjoyable experience and that everything met your expectations. It was a pleasure having you with us, and we look forward to welcoming you b… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGorgeous relaxing interiors, great secluded location. Which you could appreciate as soon as you walked through the doors. Our room was such a lovely size and bed was really big and so comfortable. Food was great and breakfast included was well worth it. A lovely walk into puerto calero marina was handy to try different restaurants but onsite restaurants are great as well. The pool areas are the best. Elevated style and lovely and quiet and relaxing. Gym was also great. Didn’t use the spa.
Can’t fault it at all.
Dear Catherine, Thank you so much for taking the time to share such a detailed and positive review! We're absolutely delighted to hear that you enjoyed every aspect of your stay, from the comfort of your room to the shared areas like the pool and gym. It’s wonderful to know that our peaceful, secluded location contributed to a relaxing experience, and that both our on-site restaurants and the nearby marina dining options were to your liking. Feedback like yours truly motivates our entire team. We look forward to welcoming you back again very soon! Kind regards, Cristina Alonso, Guest Experience Team.
Dear Catherine, Thank you so much for taking the time to share such a detailed and positive review! We're absolutely delighted to hear that you enjoyed every aspect of your stay, from the comfort of your room to the shared areas like … Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewThe hotel was clean. Excellent staff! Very good entertainment at night . Sea view was nice . Food was tasty.
The balcony was tiny, hard to sit out on. No shop in the hotel or nearby, a good 10-15 minute walk away. It was pricey for meals compared to other parts of Lanzarote. Very basic for the high price paid. Not worth it unless you go all inclusive.
Dear Danielle, thank you for taking the time to share your feedback. We're glad to hear you enjoyed the cleanliness of the hotel, the excellent service from our staff, the evening entertainment, and the beautiful sea view. We also appreciate your comments regarding the balcony size, the lack of nearby shops, and the pricing. Your observations help us identify areas for improvement. We’re sorry to hear the value didn’t meet your expectations and will take your suggestions into consideration as we strive to enhance our guests’ experience. We hope to have the opportunity to welcome you again in the future. Kind regards, Laura B. from Guest Experience Team
Dear Danielle, thank you for taking the time to share your feedback. We're glad to hear you enjoyed the cleanliness of the hotel, the excellent service from our staff, the evening entertainment, and the beautiful sea view. We also appre… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewIt looked exactly like the images, immaculately clean and well run. The staff were amazing, friendly and attentive. The food was also great, best breakfast buffet I’ve ever had.
Nothing, it was a great stay.
Dear Nott, Thank you very much for your kind words and thoughtful review. We are delighted to hear that your stay with us met your expectations in every way—from the immaculate cleanliness and accurate representation in our images, to the exceptional service provided by our staff. It is especially rewarding to know that you enjoyed our breakfast buffet, and we’re honored by your compliment. We sincerely appreciate your feedback and hope to welcome you back for another outstanding experience in the near future. Warm regards, Carla López Guest Experience Team
Dear Nott, Thank you very much for your kind words and thoughtful review. We are delighted to hear that your stay with us met your expectations in every way—from the immaculate cleanliness and accurate representation in our images, to the … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewWe loved the design throughout the hotel from the lobby to the restaurant and the rooms. The staff were very welcoming and friendly, especially Liana. The Spa was excellent and good value for money. I had a massage from Emily, who was superb. Breakfast was great with lots of choice.
I thought the food in the evening wasn't great, it lacked fresh salad and cold options for me
Dear Gail, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the design of the hotel, the warm hospitality of our team—especially Liana—and that you had such a positive experience at the Spa with Emily. It's also wonderful to know that you appreciated the variety offered at breakfast. We do, however, regret to learn that the evening dining did not fully meet your expectations, particularly regarding the selection of fresh salads and cold options. Your comments have been shared with our culinary team, as we continuously strive to enhance our offerings based on our guests' valuable insights. It was a pleasure having you with us, and we hope to welcome you back in the near future for an even more enjoyable stay. Warm regards, Carla López Guest Experience Team
Dear Gail, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the design of the hotel, the warm hospitality of our team—especially Liana—and that you had such a positive exper… Show more