Reviews of Hotel Servigroup Diplomatic 4 Sup 4 stars
Gerona, 9-11, 03503 Benidorm, Spain
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Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNothing, rude staff.
Rude staff, difficult to deal with, lock you out of an evening. Room was really dated and dirty.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewWelcoming friendly staff, excellent restaurant food, an on site parking facility.
Don't accept a room on the first floor as the windows have security bars as the rooms are so close to the road. The reception were happy to move us when we went straight back to them.
Dear Christine, Thank you for your excellent review of our hotel! By the way, our staff is always willing to find a solution that suits your needs, such as a room change subject to availability. We hope to see you again soon. Kind regards, Customer Service Department. Hotel Servigroup Diplomatic
Dear Christine, Thank you for your excellent review of our hotel! By the way, our staff is always willing to find a solution that suits your needs, such as a room change subject to availability. We hope to see you again soon. Kind regard… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe location was fantastic and the hotel was spotless and friendly.
It would have been nice to buy a coffee after breakfast and before the bar opened.
Dear John, Thank you for the great review of our hotel! We are pleased to see that we were able to meet your expectations and we are happy to know that you enjoyed the service you received and our fabulous location. We hope to see you again in the near future. Kind regards, Customer Service Department. Hotel Servigroup Diplomatic
Dear John, Thank you for the great review of our hotel! We are pleased to see that we were able to meet your expectations and we are happy to know that you enjoyed the service you received and our fabulous location. We hope to see you agai… Show more
Reviewed: 27 May 2025 · Stayed in March 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewLocation was central for old town, beach and bars
Dear Beverley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Customer Service Department. Hotel Servigroup Diplomatic
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewWhen we arrived we were put in a dog friendly room at the side off the pool bar with a big metal gate outside the balcony doors . 1 st floor
Being put in a dog friendly room
Dear Derek, We are sorry that your experience at our hotel did not meet your expectations, we would like to point out that, had you informed us of this issue during your stay, we would have done everything in our power to resolve it. We also hope that this issue did not prevent you from enjoying the rest of your stay with us. We look forward to welcoming you back in the future. Kind regards, Customer Service Department. Hotel Servigroup Diplomatic
Dear Derek, We are sorry that your experience at our hotel did not meet your expectations, we would like to point out that, had you informed us of this issue during your stay, we would have done everything in our power to resolve it. We al… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewStayed for 2 nights, didn't use any facilities so can't comment there. Room was excellent, clean and comfortable. Location is fab 5 mins from the beach and 5 mins from the main strip. Reception was helpful, easy check in and booked a taxi to the airport for our departure. Used the luggage room easy to use, safe and secure. Would stay here again.
Dear James, We would like to thank you for your publishing your comment on Booking.com as knowing our guests opinion is of the utmost importance for us. We certainly look forward to the opportunity to welcoming you back in the very near future Kind regards, Customer Service Department. Hotel Servigroup Diplomatic
Dear James, We would like to thank you for your publishing your comment on Booking.com as knowing our guests opinion is of the utmost importance for us. We certainly look forward to the opportunity to welcoming you back in the very near fu… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewIdeal location for us. Breakfast top notch - although could be maybe 30mins longer either side.
It’s a spa hotel, yet you have to pay extra which we didn’t see when booking
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewAll was good food room and location
The swimming could be bigger
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewGreat staff all very helpful everywhere immaculate & clean. Beautiful lounge area . Food very good choices.
We were top floor 625 as requested to avoid least noise next door TV far to loud going on till after 12 at night. Wardrobe doors/drawers slamming. Not much U.K. TV. All entertainment was Spanish.
Dear William, Thank you for your overall positive review. We are sorry to hear that during your stay you had noisy neighbours. We are happy we on the spot. We take in count all the other commentaries, as they are precious to keep improving our services. Thank you again and see you soon Kind Regards Customer Service Department. Hotel Servigroup Diplomatic
Dear William, Thank you for your overall positive review. We are sorry to hear that during your stay you had noisy neighbours. We are happy we on the spot. We take in count all the other commentaries, as they are precious to keep improvin… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewNothing, we left after 2 hours, wasn’t clean bugs on bedroom floor, rooms dated and we couldn’t eat as the restaurant was full and told we had to book! And we were full board.
Staff was rude, rooms dated and old, 2 single beds for a married couple and not enough towels, room was small and dirty
Dear Lisa, Thank you very much for taking the time to write a review about our hotel. We do not know the reasons for your comment as given the category of our hotel, we are always available to resolve any incidents that arise during the stay of our guests. Therefore, if you were only in our facilities for two hours and we have no record of your complaints during your stay, it was not possible to provide you with solutions that meet your needs. Likewise, please note that the dining room does not restrict the entry of guests and there is enough space for all guests to make use of it, with the correct replacement of products and table service for drinks, so we understand that there may have been a misunderstanding at the entrance of the dining room. Finally, we would like to point out that in all the platforms where we market our hotels, the photos, dimensions and characteristics of the rooms are displayed so that our guests know in advance the services we offer. Kind regards, Customer Service Department. Hotel Servigroup Diplomatic
Dear Lisa, Thank you very much for taking the time to write a review about our hotel. We do not know the reasons for your comment as given the category of our hotel, we are always available to resolve any incidents that arise during the st… Show more