Reviews of Iberostar Selection Jardín del Sol Suites - Adults Only 4 stars
Huguet des Far, s/n, 07180 Santa Ponsa, Spain
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewOne of the best hotels I’ve ever stayed at! The experience was flawless from start to finish. The staff was attentive and friendly, and the room was extremely comfortable and well maintained. The food and drinks are of excellent quality, with a varied and delicious breakfast. The entire infrastructure is outstanding and very cozy. I highly recommend it and will definitely return on my next trip!
Nothing
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewSpacious room, kind and helpful staff, amazing view, great breakfast selection, great cocktails
Lunch food was quite expensive, a strawberry plate upon arrival as a favor from the hotel attracted loads of ants but the room was changed quickly, nice restaurants were a long walk or short taxi ride away - not many in the vicinity
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe restourant and services are good, also the spa facilities are also enough.
Smoking areas are limited, ın the hotel you can smoke in only one area.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewPrestige fab Liked the pools, hammock. Beds etc
Evening entertainment was a singer But would be nice for something different one night We checked out at 11am and were staying at hotel until flight Luggage looked after and showers for later which was great. But no one explained that lunch or food or drink no longer allowed without paying. I think it would have been much better to know this in advance. I have never had this before. All hotels on all inclusive that I have been to have not stopped food or drink. This is my fourth Iberostar hotel. I was embarrassed when I went for a lemonade as I did not know. We don’t drink alcohol anyway.
Dear Bethan, On behalf of the entire team, we would like to express our sincere gratitude to you for your loyalty to Iberostar. We also welcome your constructive critique and will relay it internally to the relevant departments for their consideration. We would like to thank you for your compliments and for trusting us. We look forward to your next return to our establishment and wish you all the best. Regards, Quality Manager, Iberostar Selection Jardín Del Sol Suites
Dear Bethan, On behalf of the entire team, we would like to express our sincere gratitude to you for your loyalty to Iberostar. We also welcome your constructive critique and will relay it internally to the relevant departments for their … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExtremely friendly and helpful staff, spacious and clean rooms, wonderful pools, fabulous buffet breakfast.
Can’t think of anything and petty to even suggest something.
Dear Keith, Thank you for kindly sharing your feedback with us. We are so pleased that you enjoyed your stay, and we trust you have taken home some wonderful memories. We will be delighted to welcome you back again soon. Best Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Keith, Thank you for kindly sharing your feedback with us. We are so pleased that you enjoyed your stay, and we trust you have taken home some wonderful memories. We will be delighted to welcome you back again soon. Best Regards, Qua… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI loved this hotel. It is not the most modern place I stayed in but it has its charm. The suits are amazing, the staff were incredible and the views breathtaking. I will definitely be back
nothing
Dear Ewelina, Thank you very much for these kind words after your recent stay at our wonderful Iberostar hotel and the review that you have shared. Please come back and see us again soon. Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Ewelina, Thank you very much for these kind words after your recent stay at our wonderful Iberostar hotel and the review that you have shared. Please come back and see us again soon. Regards, Quality Manager Iberostar Selection Jardí… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewStaff were lovely. Japanese show cooking was AMAZING!!! Views at the location are also amazing and the outside facilities (pools etc,) were really good - we had access to the private prestige area. Can't comment on the other pool as didn't visit.
We booked a prestige room with a sea view. The bed was basically two camp beds pushed together into a double. The view was the back of a cabana bed outside - no sea view. Vastly different check in experience from our friends who booked the same level of room plus our room was a LOT smaller - unsure why!
Dear Emma, Thank you for your review on your recent holiday at our beautifully located Iberostar Selection Jardín Del Sol Suites hotel in the Costa de la Calma. We would like to express our appreciation for praising our exceptional team, who work hard each day, and we are thrilled to learn that you enjoyed our high-quality culinary offerings as well as our scenic location and impeccable facilities. We are sorry, however, to hear we did not meet your expectations on this occasion. Regarding your room, our reception team will always do their utmost to accommodate the needs of our guests and make the appropriate arrangements to ensure their comfort. We sincerely regret any inconvenience caused, and we will ensure your comments are shared with our teams for revision, as we constantly strive to improve our guest experience. We hope to have the pleasure of serving you again at one of our Iberostar hotels worldwide for an enjoyable stay, and we wish you all the best until then. Best regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Emma, Thank you for your review on your recent holiday at our beautifully located Iberostar Selection Jardín Del Sol Suites hotel in the Costa de la Calma. We would like to express our appreciation for praising our exceptional team,… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewRoom was lovely. Stayed in the penthouse suite which they had a few penthouse suites and staff were very friendly and made you feel special. Room was cleaned every day and breakfast was lovely. We also got treated to the complimentary Teppanyaki show meal and the chef and waitress were both lovely.
Entertainment at night could have been better.
Dear guest, Thank you for sharing this wonderful review. We are delighted that your holiday was pleasant, and we appreciate your constructive feedback as we can only improve by listening to our valued guests. We hope to see you again soon. Best Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear guest, Thank you for sharing this wonderful review. We are delighted that your holiday was pleasant, and we appreciate your constructive feedback as we can only improve by listening to our valued guests. We hope to see you again soon.… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewAmazing views, facilities, activities, breakfast and staff service.
Our only gripe was the bad constant odour in the bathroom. Not a hotel issue, but don’t rent an EV car. Good luck trying to charge it.
Dear Roni, Thank you for sharing your feedback with us. We are thrilled that you enjoyed your holiday, and have taken some pleasant memories home with you. We would also like to express our appreciation for your helpful suggestions and will share them internally with our teams for their consideration. It would be wonderful to serve you again soon and until then, we wish you the best. Kind Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Roni, Thank you for sharing your feedback with us. We are thrilled that you enjoyed your holiday, and have taken some pleasant memories home with you. We would also like to express our appreciation for your helpful suggestions and wil… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewLocation and quality of the staff
No car park. Odd design, particularly in Star Prestige Suites. Not nearly enough added value from Star Prestjge. Room furnishings very much 3 star
Dear Chris, Thank you for taking the time to share your feedback on your holiday at Iberostar Selection Jardín Del Sol Suites in Mallorca. We appreciate your compliments about our wonderful team and scenic location. We regret, however, that we were unable to meet all your expectations as our Star Prestige category offers guests the best-located rooms, exclusive access to reserved areas and extra personalised services. Providing an exceptional experience for all our guests is our top priority, and our reception team is happy to resolve the concerns of our guests to ensure their comfortable stay while in our hospitality. Nevertheless, we apologise for any inconvenience, and we will relay your comments internally for their revision for revision. Thank you for choosing Iberostar, and we hope to welcome you back in the future. Kind Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Chris, Thank you for taking the time to share your feedback on your holiday at Iberostar Selection Jardín Del Sol Suites in Mallorca. We appreciate your compliments about our wonderful team and scenic location. We regret, however, th… Show more
Reviewed: 7 August 2025 · Stayed in May 2025
Verified reviewEverything, it was amazing
That we had to leave
Dear Sarah, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day. Kind regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Sarah, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day. Kind regards, Quality Manage… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewClean, spacious, comfortable. Fantastic friendly staff. Food was incredible… I’m sorry anyone complaining is only used to the children’s section in a 5* all inclusive with chips, nuggets and plain pasta. Lots of selection. Breakfast was glorious the omelettes were lovely - and a mimosa too! Lots of seafood, meat and vegetarian options. Drinks all so so lovely. I would really recommend going star prestige as it’s worth the little extra just for the nicer sun loungers, pool and space. It got crowded by the normal pool it seemed. Very quiet, but would highly recommend if it’s a quiet break you want.
Having to give your room number every 5 minutes
Dear Charlotte, Thank you for sharing your pleasant assessment and constructive feedback. It would be an honour to serve you again soon so we can surpass this experience, and we wish you all the best until then. Kind Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Charlotte, Thank you for sharing your pleasant assessment and constructive feedback. It would be an honour to serve you again soon so we can surpass this experience, and we wish you all the best until then. Kind Regards, Quality Man… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewAs return guests we knew the food would be excellent and it didn't disappoint. Likewise the tranquility and amazing location could not disappoint.
The room we stayed in was tired and certainly not as we had expected. Certainly not for the charge for the room either. Again we were disappointed to discover whilst staying in a Spanish hotel there were no Spanish Gins stocked anymore.
Dear Janice, Thank you for your continued loyalty and for taking the time to share your feedback following your stay at Iberostar Selection Jardín Del Sol Suites. We are pleased to learn that you continually enjoy our exceptional cuisine, tranquil environment, and prime location. Regarding your comments about your room, please be assured that our suites undergo regular maintenance and careful attention to uphold our high standards. We offer a variety of room categories to accommodate different preferences and needs, and our team remains at the disposal of our guests throughout their stay to assist with any requests or room adjustments to ensure their comfort. Furthermore, our beverage selection is carefully curated to offer a diverse range, and we continuously review and update our offerings accordingly. We apologise for any inconvenience caused and will share your comments with the relevant departments for their careful consideration. We do hope to welcome you back in the near future to restore your trust in us and provide a stay that surpasses your expectations. Kind regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Janice, Thank you for your continued loyalty and for taking the time to share your feedback following your stay at Iberostar Selection Jardín Del Sol Suites. We are pleased to learn that you continually enjoy our exceptional cuisine,… Show more
Reviewed: 21 July 2025 · Stayed in May 2025
Verified reviewService, food and accommodation were excellent. The location is great although we didn't leave the hotel so don't know about Santa Ponsa. Highly recommend full board for a weekend with friends, great value and super food.
It was hard to get beds together at the pool but this was a very small inconvenience and there were 11 of us!
Dear Fiona, Thank you for taking the time to share your assessment of your experience at our hotel. Your comments motivate us to continue our countless efforts for our valued guests. Also, we appreciate your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail to ensure that our guests have a pleasant stay in our hotels. Thank you again for sharing your review, and we hope you continue to include us in your future holiday arrangements. Best Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Fiona, Thank you for taking the time to share your assessment of your experience at our hotel. Your comments motivate us to continue our countless efforts for our valued guests. Also, we appreciate your helpful feedback and will glad… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt was exceptionally clean, staff was very helpful, food was simply amazing, views were beautiful
If I had to choose something I’d only say that bathroom could have been bigger and water in pools could have been colder. But it simply didn’t matter given everything else that was exceptional
Dear Wojciech, Thank you for allowing us to serve you and writing about your holiday experience. We also welcome your constructive critique and will relay it internally to the relevant departments for their consideration. We hope you return soon so we can conquer you in true Iberostar style and wish you all the best. Best Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Wojciech, Thank you for allowing us to serve you and writing about your holiday experience. We also welcome your constructive critique and will relay it internally to the relevant departments for their consideration. We hope you retur… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewI almost don't want to say how lovely this hotel is, I would like to keep it a secret! Wonderful setting and the staff are lovely.
Nothing to dislike
Dear guest, Thank you very much for these kind words after your recent stay at our wonderful Iberostar hotel and the review that you have shared. Please come back and see us again soon. Regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear guest, Thank you very much for these kind words after your recent stay at our wonderful Iberostar hotel and the review that you have shared. Please come back and see us again soon. Regards, Quality Manager Iberostar Selection Jardín … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe air conditioning was excellent, as was the frequency and quality of the towel exchange – both in the room and by the pools. The mini-bar was well serviced (included in our room within the price. The coffee machine was well-kept and immaculate. Pods were provided. Unlimited quantities of purified water were available from several stations within the building, a glass flask provided for collection. The food was excellent throughout and the serving staff outstanding. Your manager – Oscar – was exemplary in his attention to detail and set the highest standards. Lifts in the building are well kept and efficient and the overall cleanliness is excellent. Cleaning staff are wonderful and eager to help. Reception staff are splendid, but the “special” reception area for Star Prestige guests is only open between 9.00 and 17.00. Overall, I would say that the holiday was a pleasant one, with a few irritating omissions in initial descriptions – be aware what you are getting, as it’s not all it seems.
Firstly, “suite” means “a connected series of rooms to be used together.” The room we had was NOT a suite of rooms, it was a single room, loosely divided into two areas, bedroom space and bathroom space (with enclosed toilet), separated by an open whirlpool bath. There is an outside balcony of sensible size. This total lack of privacy was not – in our view and that of other similar guests – is not acceptable holiday accommodation. Guests in the bedroom area had full view of those using the bath or hand-basin, the only privacy being in the separate toilet. The sleeping area had a king+ double bed, whereas we had booked a twin room. Immediately we entered the room, we pointed out to the staff member accompanying us that we had booked a twin and were assured that this would be taken care of the next day – IT NEVER WAS. Whilst the main area had twin wardrobes, not one single drawer was included anywhere. There were two wicker baskets below the built-in safe, but these seemed to be for soiled clothing. Television was extremely limited and impossible to view from the bed due to an intruding structural pillar in the centre of the room. I still find the long, circular tubes provided as pillows difficult. Your web pages said: “Dress code. Buffet Restaurants: Shorts are allowed in buffet (no swimming costumes, no tank tops, no beach flip flops) and closed shoes are mandatory.” In anticipation of meeting this code we packed far more than we needed to, because it was common, daily practice to see guests wearing flip-flops to every meal – closed shoes a very rare sight indeed. If the dress code is not enforced, it should be removed from the web pages altogether. The number of loungers provided was below proportionate for the numbers of guests. This applied to the shade umbrellas in particular. The curtain-enclosed beds were verging on claustrophobic and in fact provided little sun protection at all, feeling more like a microwave. The surrounding decking, was lethal in the heat
Dear Raymond, Thank you for writing about your stay at Iberostar Selection Jardín Del Sol Suites. It is with pleasure to learn that you enjoyed many aspects of your holiday including our delicious gastronomic offerings, friendly service, and in-room amenities as well as the availability of free water from our water dispensers as part of Iberostar´s commitment to sustainability. On the other hand, we regret that your suite did not meet your preferences and for any possible misunderstanding. We provide all the relevant information about our accommodations on our Iberostar website and offer a variety of categories to choose from to fulfil the needs of our guests. Our rooms are designed to provide modernity and elegance, however, our reception team are happy to resolve any concerns our guests may have. We sincerely apologise if this was not the impression you received and for any inconvenience you experienced. We appreciate your feedback and will forward it to the correct teams for their evaluation and improvement. Thank you again for your observations, and we hope to welcome you back for a stay that fully meets your expectations. Best regards, Quality Manager Iberostar Selection Jardín Del Sol Suites
Dear Raymond, Thank you for writing about your stay at Iberostar Selection Jardín Del Sol Suites. It is with pleasure to learn that you enjoyed many aspects of your holiday including our delicious gastronomic offerings, friendly service, … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified review