Reviews of The Level at Meliá Villaitana 5 stars
Avenida Eduardo Alcalde Zaplana, 7, 03502 Benidorm, Spain
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Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewA great destination for families with children. It's essentially a one-stop resort where everything is included – especially their new Kidsdom concept, featuring a waterslide and kids' club. The breakfast and dinner buffets are excellent and have a premium feel.
Dear Rune, Thank you for sharing your wonderful feedback about your stay with us. We are delighted that your family enjoyed our Kidsdom concept, which includes our new splash park and dedicated children's club offering engaging activities throughout the day. Your kind words about our gastronomic experiences at Botanic restaurant are much appreciated, where our team strives to maintain premium quality in our extensive buffet selection. Regarding our location, while we are situated 2.9 km from Benidorm's center, this setting between two Nicklaus-designed golf courses offers our guests a peaceful Mediterranean environment. It brings us great joy to hear that you found everything you needed within our resort, from our seven swimming pools to our four specialty restaurants, creating that perfect blend of relaxation and entertainment for the whole family. We look forward to welcoming you back for another memorable stay with us. Best regards, Guest Experience Team
Dear Rune, Thank you for sharing your wonderful feedback about your stay with us. We are delighted that your family enjoyed our Kidsdom concept, which includes our new splash park and dedicated children's club offering engaging activities… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewFacility was nice, lounge was good.
They only have 3 slots for check in and check out. Took forever to check in and check out. They need dedicated for check in a d check out. It takes 30 min or more for each and it not enough people. Next room service food was horrible you only have 3 items on the menu and the club sandwich was awful. The hotel devised by the middle so if you are on one side you have to take the elevator to reception then cross over to the other side to take an elevator to breakfast or restaurant. Not convenient at all and like a maze with no direction just chaos and dysfunctional
Dear Mr. Herbert, Thank you for taking the time to share your detailed feedback about your stay at The Level. We are delighted that you enjoyed our exclusive The Level Lounge, where we serve a carefully curated selection of drinks and snacks throughout the day. We also appreciate your positive comments about our facilities, which include our YHI Spa, multiple swimming pools, and extensive gardens. Regarding the check-in process, we have a private reception area for The Level guests to ensure a more personalized service. While we strive to process all arrivals efficiently, peak times can occasionally lead to longer waiting times. About the room service menu, we actually offer a comprehensive day menu from 12:00 to 22:30, followed by a night menu, with a wide variety of local and international dishes. Our hotel's unique Mediterranean architecture, while distinctive, is complemented by clear signage and our staff is always available to assist with directions. We are proud of our resort's extensive facilities, including 4 à la carte restaurants, 7 swimming pools, and premium services exclusively for The Level guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to exceptional service. Best regards, Guest Experience Team
Dear Mr. Herbert, Thank you for taking the time to share your detailed feedback about your stay at The Level. We are delighted that you enjoyed our exclusive The Level Lounge, where we serve a carefully curated selection of drinks and sna… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLocation Views Food Environment
This is my third stay at this hotel. My first two visits were solo trips, staying in VIP rooms. I loved the location and beautiful views, so I decided to return with my two young children and their nannies. The 4 PM check-in time clashes with international standards, especially considering check-out is at 12 PM. This leaves very little time for anything if you're only staying for a day. The pool opens at 11 AM, which is dangerously hot in June with young children due to the direct sunlight. In other warm-weather destinations, pools typically open at 8 AM. Another issue is the €20 daily parking fee, which significantly detracts from the hotel's reputation. The double stroller doesn't fit in the room or the elevator, making getting around with it from the parking lot, around the grounds, and to breakfast extremely difficult. Leaving the stroller in the room is impossible because it has to be maneuvered sideways. The check-in process at reception was also extremely slow, taking about 30 minutes with completely unprepared staff. The receptionist lost her phone and claimed we hadn't given her a copy of our reservation until I asked to review the security cameras. Only then did she quickly find her phone. The reception area itself felt very unwelcoming and unfriendly. Such a poor welcome experience makes me reluctant to return. Dinner starts at 7:30 PM, again contradicting international standards. The explanation given was that this is Spain, but if the hotel accepts families with children, they should consider their routines. In most hotels worldwide, dinner starts at 7 PM. The staff were unresponsive to complaints about the stroller and other issues, raising serious concerns about customer service, loyalty, and the likelihood of a return visit.
Dear Madam, We appreciate the time you have taken to provide us with your opinion of your stay. We are pleased that you enjoyed our stunning location, beautiful views, and high-quality dining experience. We sincerely regret the service-related challenges you encountered, particularly during check-in and with staff responsiveness, as these do not represent our usual standards of excellence. We hope we can provide you with an improved stay in the future. Kind regards, Guest Experience Team
Dear Madam, We appreciate the time you have taken to provide us with your opinion of your stay. We are pleased that you enjoyed our stunning location, beautiful views, and high-quality dining experience. We sincerely regret the servic… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewFrom arrival you just knew it was going to be good. beautiful hotel beautiful location we cannot wait to come back! Food was great and in the level there was a heated pool. Kids area was one of the best we have been too.
Property itself was fantastic - food was great and staff were very attentive. We stayed in the level which was great - the only thing we would say is we got hounded to try and join a circle program - at first we thought it was just a loyalty program so was interested however it turned out to be a 5 year program where they wanted £4,000 a year from you - cut a long story short it just seemed a scam and they were very pushy so just try and avoid this.
Dear Madam, Thank you for sharing your wonderful feedback about your stay with us. We are delighted that our resort facilities, including our exclusive The Level services and family-friendly amenities, met your expectations. Your praise for our location, accommodation quality, and dining options is greatly appreciated. We take note of your feedback regarding our membership program presentation and apologize for any inconvenience caused. Your perfect ratings for our facilities, cleanliness, and location truly reflect our commitment to excellence. We look forward to welcoming you back for another perfect stay at our resort. Best regards, Guest Experience Team
Dear Madam, Thank you for sharing your wonderful feedback about your stay with us. We are delighted that our resort facilities, including our exclusive The Level services and family-friendly amenities, met your expectations. Your praise f… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewGreat room location , clean , superb shower
Food was awful , cold , bland … paid for full board and requested a refund second day . First to breakfast , cold from opening , station set up for omelettes , waited for 10 minutes for a chef , obviously just a set up to look good
Reviewed: 10 April 2025 · Stayed in March 2025
Verified reviewHotel and staff were excellent, couldn’t do enough got us
Nothing
Dear Madam, Thank you for sharing your experience with us. It's delightful to hear that our team's efforts and the stunning views of the mountains and golf course significantly enhanced your stay. Your appreciation for the hotel's ambiance and our staff's dedication to service culture truly warms our hearts. We're thrilled that you enjoyed the room experience, finding comfort and satisfaction in all we have to offer. It would be a pleasure to welcome you back. Best wishes, Guest Experience Team
Dear Madam, Thank you for sharing your experience with us. It's delightful to hear that our team's efforts and the stunning views of the mountains and golf course significantly enhanced your stay. Your appreciation for the hotel's ambia… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewRestaurants were not open
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewGorgeous hotel
Dear Madam, Thank you for sharing your experience with us. We are glad to know that you had a pleasant experience in our hotel and that our location was ideal for your visit. It would be a pleasure to welcome you back. Best wishes, Guest Experience Team
Dear Madam, Thank you for sharing your experience with us. We are glad to know that you had a pleasant experience in our hotel and that our location was ideal for your visit. It would be a pleasure to welcome you back. Best wishes, … Show more
Reviewed: 8 March 2025 · Stayed in February 2025
Verified reviewAmazing view and great game's of golf couldn't have been better
Dear Sir, Thank you very much for this kind review. It's wonderful to learn that the spectacular views and our renowned golf courses designed by Nicklaus Design contributed to your great games and overall enjoyment. Our team takes pride in offering top-notch facilities and comfort, and we're thrilled that these aspects stood out for you, reflecting our commitment to a superior room experience. The commendations for our staff are especially appreciated, as we strive to foster a service culture that ensures every guest feels valued and taken care of. We look forward to seeing you again soon. Best regards, Guest Experience Team
Dear Sir, Thank you very much for this kind review. It's wonderful to learn that the spectacular views and our renowned golf courses designed by Nicklaus Design contributed to your great games and overall enjoyment. Our team takes pride… Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewThe breakfast was was really good, and that was the only meals we had there. We really appreciated access to the Level lounge and the Level area, which included a heated swimming pool. That was a luxury in February which really gave that little extra to our trip. And the hotel area, constructed in a village like plan was simply amazing and well worth walking around and enjoy. And the location with several villages as well as Benidorm just a short drive away was really nice, because we felt it was peaceful and quiet - as we hoped for.
They obviously had problems of keeping birds out of the restaurant, and I am a bit sceptic about what those birds can do with the croissants. I have seen the same issue other places, and I really think food hygiene is too important to be left over to whatever birds think is good enough.
Dear Mr Espenes, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the gastronomic experiences at breakfast and the exclusive access to The Level lounge and heated swimming pool, adding that touch of luxury to your February visit. It's delightful to know that the hotel's village-like architecture and tranquil location contributed positively to your experience. We regret to hear about your concerns regarding the birds in the restaurant area. While this is an unusual occurrence, we take your feedback seriously as we continually strive to maintain the highest standards of food hygiene and guest satisfaction. Our team is glad that the overall serenity and the hotel's proximity to local villages and Benidorm met your expectations for a peaceful and quiet retreat. We hope we will have the opportunity to see you again in the future. Best regards, Guest Experience Team
Dear Mr Espenes, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the gastronomic experiences at breakfast and the exclusive access to The Level lounge and heated swimming pool, adding that touch o… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewWe liked to design of the hotel. So many private spaces in the gardens to go to and be quiet despite it being a large hotel. The heated swimming pool was wonderful and the food very varied and good. This is our 3rd visit and we will return.
There are some maintenance issues around the hotel that should have been dealt with. Our room wasn’t serviced until 4.30 and one day we had to ask. Not the level of service you would expect for a 5 star hotel.
Dear Madam, Thank you for the time taken to share your experience of staying with us. We're delighted that the design of our hotel and the tranquility of our private garden spaces contributed positively to your experience. It's wonderful to hear that our heated swimming pool provided you with enjoyment and that our culinary offerings met your expectations, enhancing your gastronomic experiences. Regarding your concerns, we wish to extend our sincerest apologies for the delay in servicing your room. We recognize that such inconveniences do not align with the service culture we pride ourselves on, and we are actively reviewing our housekeeping schedules to ensure timely service for all our guests. Please rest assured that we are committed to providing a superb room experience and addressing any maintenance aspects promptly. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Guest Experience Team
Dear Madam, Thank you for the time taken to share your experience of staying with us. We're delighted that the design of our hotel and the tranquility of our private garden spaces contributed positively to your experience. It's wonderfu… Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewEverything, stayed before & will definitely stay again
Nothing
Dear Sir, Thank you very much for this kind review. It's fantastic to learn that everything met your expectations, especially as a returning guest. Your satisfaction with our facilities, comfort, staff, value, and location truly resonates with our commitment to providing a superior room experience and service culture. We're thrilled that our golf courses, designed by Niclaus Design, added to your enjoyment, perfectly complementing your golfing itinerary. We look forward to seeing you again soon. Best regards, Guest Experience Team
Dear Sir, Thank you very much for this kind review. It's fantastic to learn that everything met your expectations, especially as a returning guest. Your satisfaction with our facilities, comfort, staff, value, and location truly resonat… Show more
Reviewed: 7 December 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 14 October 2024 · Stayed in September 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewDear Madam, Thank you for sharing your experience with us. It would be a pleasure to welcome you back. Many thanks again, Guest Experience Team