The room wasn't ideally clean: some dust on the floor in the bathroom when we arrived. Also, the furniture is outdated but the bed was comfy.

Great location: just 5-minute walk to the subway and a bus station and a 7-minute 1-stop trip to the airport. Close to Marcadonna (local supermarket) just 8-minute walk. Amazing 10 out of 10 breakfast: everything you need is there (hot omelet with veggies and sausage; hamon, cheese and tortilla; toasts, croissants and pastry; fresh fruits; granola; fresh orange juice).

Stayed in August 2025

Nothing

Everthing

Stayed in August 2025

The room, the pool, the breakfast. The view of our room in the 4th floor (back front). Friendly staff. Everything great!

Stayed in August 2025

The room was in the smaller size for this hotel Brand and the 2 staff personnel in the Breakfast area were not sufficient for such a large hotel.

The location was good for us because we needed the rest. Street parking was easily accessible. Great gym in the hotel.

Stayed in August 2025

Breakfast was not to a standard of the hotel rating

Location, clean property,, staff very friendly

Stayed in August 2025

The room cleaning could be better. The windows' wall was covered in dust and lint. The armchair was dirty and stained. The bathroom floor had hairs, not ours.

The staff sympathy, the location and the pool. The hotels' vibe was cool, too.

Stayed in August 2025

Being Italian, the only thing I did not enjoy was the coffee but this won’t change my opinion on my stay!

I was looking for a calm and quite week away from the city center. I found by chance Sercotel Alcalá and I have been very happy about the size of the room, the pool and the quality of the breakfast. The staff is always available and very nice. You can easily go to the city centre by the metro which is a few stones away.

Stayed in August 2025

Google map will lead to the wrong location. Apple map works better for this address.

Parking garage is very convenient underneath the building.

Stayed in July 2025

It was close to the airport & the pool was a major bonus for me.

Stayed in July 2025

Very clean and the stuff is really nice and helpful. It’s near to the metro so it’s easy to move around.

Stayed in July 2025

No dollars to trade for euros

Lean and location

Stayed in July 2025

Location was a little to far out for us

Staff at pool bar and reception , comfy beds, breakfast

Stayed in June 2025

Close to metro you can reach the center in 35-40mins , clean room , swimming pool was great , nearby a couple of shops and bars where you can sit with locals .

Stayed in July 2025

Confortable, Clean and quiet rooms. Excellent breakfast

Stayed in July 2025

The only thing that disappointed me a little was that there wasn't a restaurant with local cuisine, just a bar with some international dishes (pizza, burger, etc). However a burger that I ordered on the first night was really good and the price was ok.

The hotel is quite nice and quiet (although on a main street)and the location was very convenient, very easy to access a bus or metro for most locations I wanted to visit. The breakfast buffet was quite decent, offering a variety of options. The staff was very polite and helpful,and were there to help me with taxis, information needed etc. I would definitely come back and I would recommend it to anyone, whether solo or family!

Stayed in July 2025

Your charges at your swimming pool bar were different every time u went for the same order

Breakfast was very sub standard I would expect in ur fine hotel

Stayed in July 2025

It’s getting a little bit old, but nothing bad . Just could renew a lot of furniture and bed .

Good pool garden, friendly staff at the hotel.

Stayed in July 2025

small lift

the dinner area helpful staff

Stayed in July 2025

There weren't enough sunbeds by the pool. Should be a shower inside the toilets by the pool. We had a very long wait for lunch one day and there seemed to be only one staff member on duty, she seemed overwhelmed. TV did not have any English channels. Would love tea and coffee plus kettle options in rooms.

Reception staff were polite and helpful. Room was clean, comfortable and accommodating. Shower and bath nice and warm. Love the eco-friendly products such as comb and toothbrush. Pool was lovely. Breakfast was good.

Stayed in July 2025

Nothing

Large rooms v clean

Stayed in May 2025

I don't like that there is nothing bad to say about this hotel. Ticked every box for us

Hotel very close to airport and Atletico Madrid stadium (which was location of event we were attending). Staff incredibly friendly and accommodating of our efforts to speak Spanish. Excellent public transport links to centre of city

Stayed in July 2025

Liked it all, nothing to say

Really easy to find and a nice big car park underneath to leave the car in the cool. The staff were friendly and helpful and check in was really easy. The room was big with plenty of wardrobe space and a nice spacious bathroom. As with all Sercotels the standard is very high. Its nice to have shower gel and shampoo in the bottle in the shower. Good quality. Air con was great and worked perfectly.

Stayed in June 2025

Great location , the room was very clean and comfortable

Stayed in July 2025

It was a bit far away from centre to walk but ok for tube and taxis were only 25 euro

Pool area, reception and pool bar staff, comfy beds, breakfast

Stayed in June 2025