Reviews of Sercotel Alcalá 611 4 stars
Alcalá, 611 - 613, San Blas, 28022 Madrid, Spain
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe bed was comfortable.
They charge you 20 euros for a small dog, and they didnt mention before.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location: just 5-minute walk to the subway and a bus station and a 7-minute 1-stop trip to the airport. Close to Marcadonna (local supermarket) just 8-minute walk. Amazing 10 out of 10 breakfast: everything you need is there (hot omelet with veggies and sausage; hamon, cheese and tortilla; toasts, croissants and pastry; fresh fruits; granola; fresh orange juice).
The room wasn't ideally clean: some dust on the floor in the bathroom when we arrived. Also, the furniture is outdated but the bed was comfy.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverthing
Nothing
Dear John, Thank you for your kind words regarding your stay. We are thrilled to hear that you enjoyed our friendly staff and convenient location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Sercotel Alcalá 611
Dear John, Thank you for your kind words regarding your stay. We are thrilled to hear that you enjoyed our friendly staff and convenient location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe room, the pool, the breakfast. The view of our room in the 4th floor (back front). Friendly staff. Everything great!
Dear Ivana Andrea, Thank you for your kind words regarding our location, pool, and friendly staff. We are delighted to hear that you enjoyed your stay and the great views from your room. We look forward to welcoming you back soon! Best regards, Sercotel Alcalá 611
Dear Ivana Andrea, Thank you for your kind words regarding our location, pool, and friendly staff. We are delighted to hear that you enjoyed your stay and the great views from your room. We look forward to welcoming you back soon! Best re… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location was good for us because we needed the rest. Street parking was easily accessible. Great gym in the hotel.
The room was in the smaller size for this hotel Brand and the 2 staff personnel in the Breakfast area were not sufficient for such a large hotel.
Dear Richard, Thank you for your positive feedback regarding our poolside area, location, and gym facilities. We appreciate your comments about the room size and staffing during breakfast, as we strive to provide the best experience for our guests. Your insights are valuable and will be taken into account for future improvements. Best regards, Sercotel Alcalá 611
Dear Richard, Thank you for your positive feedback regarding our poolside area, location, and gym facilities. We appreciate your comments about the room size and staffing during breakfast, as we strive to provide the best experience for ou… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation, clean property,, staff very friendly
Breakfast was not to a standard of the hotel rating
Dear Stephen, Thank you for your feedback and your continued patronage. We are pleased to hear you enjoy our location, cleanliness, and friendly staff. We appreciate your thoughts on our breakfast and will take your comments into consideration as we strive to enhance our offerings. Best regards, Sercotel Alcalá 611
Dear Stephen, Thank you for your feedback and your continued patronage. We are pleased to hear you enjoy our location, cleanliness, and friendly staff. We appreciate your thoughts on our breakfast and will take your comments into considera… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIts proximity to the airport. The pool and the small gym.
It’s weird that a 4 star hotel doesnt provide at least a bottle of water in the room let alone a kettle or a coffee machine. Definitely not a 4 star hotel..
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewSwimming pool was very nice and the staff were very nice and helpful
The breakfast was ok the orange juice was sour there was not enough towels in the room and we were charged 28 euros for 2 small bottles of water 1 bottle of coke and 1 bottle of juice and water wasn't renewed in our room which was disappointing
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff sympathy, the location and the pool. The hotels' vibe was cool, too.
The room cleaning could be better. The windows' wall was covered in dust and lint. The armchair was dirty and stained. The bathroom floor had hairs, not ours.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI was looking for a calm and quite week away from the city center. I found by chance Sercotel Alcalá and I have been very happy about the size of the room, the pool and the quality of the breakfast. The staff is always available and very nice. You can easily go to the city centre by the metro which is a few stones away.
Being Italian, the only thing I did not enjoy was the coffee but this won’t change my opinion on my stay!
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean, and the pool was very enjoyable
The evening staff was very unhelpful - didn't know of any restaurants open - said there were none, but we did fine one on our own. Didn't know the hours of own hotel kitchen. Very negative
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewParking garage is very convenient underneath the building.
Google map will lead to the wrong location. Apple map works better for this address.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe room had a smoke smell and had a lot of hairs
Dear João, We regret that your experience was not satisfactory due to the odor of smoke and the cleanliness of the room. We appreciate your feedback and will work to improve these aspects. Sincerely, Sercotel Alcalá 611
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewIt was close to the airport & the pool was a major bonus for me.
Dear James, We sincerely appreciate your kind words about our staff and the location of our hotel. We are pleased to know that you enjoyed your stay and the pool. We look forward to the pleasure of welcoming you again on your next visit to Madrid. Sincerely, Sercotel Alcalá 611
Dear James, We sincerely appreciate your kind words about our staff and the location of our hotel. We are pleased to know that you enjoyed your stay and the pool. We look forward to the pleasure of welcoming you again on your next visit to… Show more
Reviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewVery clean and the stuff is really nice and helpful. It’s near to the metro so it’s easy to move around.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified review