Reviews of Hilton Addis Ababa 5 stars
Menelik II Avenue, Kirkos, 1164 Addis Ababa, Ethiopia
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Reviewed: 25 August 2025 · Stayed in May 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewExcellent location
Nth
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good
I had food poisoning after eating chicken wrap in Gazebo restaurant. Please ensure all hygiene standards are maintained.
Dear valued Guest, Thank you for bringing your concern to our attention. We take all feedback seriously, especially when it relates to health and safety. I’m very sorry to hear that you may have experienced an alleged food-related issue during your visit. We would like to understand more about what happened so we can investigate properly and take any needed action. I have contacted you separately already. Your wellbeing is important to us, and we hope to resolve this quickly. Sincerely Lars Windfuhr Operations
Dear valued Guest, Thank you for bringing your concern to our attention. We take all feedback seriously, especially when it relates to health and safety. I’m very sorry to hear that you may have experienced an alleged food-related issue du… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe staff was amazing and incredibly kind and helpful at all times. The garden with the restaurant is very nice to eat, but also work and hang out. The location is great, safe and quiet - close to the Friendship park, which is great for running or walking.
I explicitly searched for a hotel with a swimming just to arrive and find out it was closed for several months for maintenance (in fairness, they mention it on the website but not on the booking.com). The rooms could use a little bit of upgrade / renovation- it’s clear that the hotel has been there quite a while. The room access cards were very sensitive. Every time I went out of the hotel they stopped working (possibly due to the security frame?) and I had to go back down to the reception to reactivate them (slightly annoying if you are in the 12th floor).
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewGood
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewNIL
Bathroom, cleanness...etc
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewTHE BED
THE BATHROOM
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewThe best service I have received – even in international comparison – was from your employees Meseret Ashagre and Nahome Eshetu.
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in January 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewFront desk people were very helpful especially the supervisor.
Rooms were very old school. Needs renovation.
Dear Mr. Mohamed, Thank you for sharing your feedback. We’re delighted to hear that our front desk team, especially our supervisor, provided you with excellent service. Ensuring our guests feel welcome and well taken care of is always our priority. We appreciate your comments regarding the rooms. We understand the importance of modern and comfortable accommodations, and we will certainly take your feedback into consideration as we plan future improvements. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Please don’t hesitate to reach out if there’s anything we can assist you with. Best regards, Mekdes Alemayehu Front Office Manager
Dear Mr. Mohamed, Thank you for sharing your feedback. We’re delighted to hear that our front desk team, especially our supervisor, provided you with excellent service. Ensuring our guests feel welcome and well taken care of is always our … Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in January 2025
Verified reviewStaff very warm and welcoming.
Slow bar/restaurant service, pool was closed for renovation (not advised in advance), bathrooms were tired and needed renovation.
Dear Mr. Andrew, Thank you for staying with us and for sharing your feedback. We sincerely apologize for the inconveniences you encountered during your visit. We regret that our service did not meet your expectations and that the pool closure was not communicated in advance. Additionally, we understand the importance of well-maintained facilities and apologize if our bathrooms did not reflect the high standards we strive for. Please know that your concerns have been shared with our team, and we are actively working to improve both our service and facilities to provide a better experience for our valued guests. We truly appreciate your patience and understanding. If there is anything we can do to make this right, please do not hesitate to reach out. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Best regards, Mekdes Alemayehu Front office Manager
Dear Mr. Andrew, Thank you for staying with us and for sharing your feedback. We sincerely apologize for the inconveniences you encountered during your visit. We regret that our service did not meet your expectations and that the pool clo… Show more