The internet was not good in some areas of the hotel

Breakfast was good, offering variety of options, the rooms are quiet and comfortable.

Stayed in February 2025

Wifi a major issue as was not present in all parts of the room. Hot water also a massive problem as we needed to call reception each time to fix it. TV did not work as the connection behind had been cut.

Great location and amazing staff with excellent customer service. Lots of good selection for breakfast. 24hr in-room dining and very affordable choices. The room was spacious, very clean and comfortable. Tight security at the entrance which made us feel very safe and secure.

Stayed in December 2024

Mosquitoes

The room was small with a bath and toilet area so cramped there was hardly room for turning. On fact the insufficient space on the bathroom most of which was occupied by a bath tub made it dangerous to have a shower. Also the face basin and toilet were on top of each other. But my worst experience were the mosquitoes which made my stay uncomfortable. Although I complained and ask that the room be sprayed the mosquitoes remained. Comfortable though the lounge maybe I did not enjoy my stay.

Stayed in October 2024

The Internet was not too strong in the room.

Big rooms with nice balconies. Near a nice traditional Ethiopian restaurant Toto's.

Stayed in March 2024

Theynshowed pictures that are not like the rooms. They have AC units but theybare not working and act like you are asking for a favor when request as described

Friendly syaff. But there was no working A/C and took long time for them to fix it

Stayed in August 2023

...I didn't like a lot. Refer to my previous answer.

Wifi was off and on. TV only had 4 chanels. Nexus use to be a 5 star hotel when I stayed there in 2016. Now the towels were old and dingy, the place was run down and it's a shell of what it use to be. Good there at 2am and most of the staff was asleep. Had to wake folks up to check in. Sad....

Stayed in May 2023

Staff only wipe/mop the surfaces and bathroom and parquet floor. They should vacuum the carpets as it's dirty. Shower drainage is a big problem. After a shower, there will be an inch or so of water on the floor which takes more than 30 mins to drain. Wifi is hit and miss. Sometimes it's ON, Sometimes it's OFF.

It's airport pick up is excellent. Food quality has improved from my last visit.

Stayed in March 2023

Wifi didn't always work in the room. The food service was pretty slow, sometimes taking up to an hour but more often 30 mins which I guess is average. There were a few misunderstandings with staff but not their fault we aren't good at Amharic. If you are a serious swimmer, pool probably too small. Also, pool area doesn't get sun in the afternoon.

The pool was great for kids . Some of the staff were friendly. rooftop terrace very pleasant. Food was good but bear in mind to communicate spice levels as everything is more spicy than expected - eg spaghetti napoli automatically comes with red chilli incorporated. Indian curries are vindaloo level (including dahl). Liked papaya and fresh juices!

Stayed in February 2023

Well 🙄 there was this one lady in the reception who was givning me some strange vibes upon arrival saying i was cheap etc. Also location was a bit outside Bole. Other then that it was really a nice stay.

Actually a really nice hotel. I liked the spa and the massage 😍 most staff was also really nice toward us. Lobby was also really nice.

Stayed in January 2023

good staff

Stayed in November 2022

The price was too high for what you were getting. Staff took too long after calling them on numerous occasions to come when you ordered or needed anything. Could not understand why the room did not come with breakfast. I felt that they nickled and dimed us for everything. Water kept going off.

The staff was friendly

Stayed in September 2022

Cost was too much for what you were getting. They nickled and dimed you for everything. The service was always too slow and no matter what you ate it was not good. The water in our room and the electricity went out several times. No laundromat just cleaners. The wifi wasn't always stabled. Won't stay there again.

The staff was friendly.

Stayed in September 2022

I don't have any complaints.

delicious Breakfast included , wifi, room cleaned everyday, friendly staff.I was very satisfied and all of my needs were met during my stay.

Stayed in August 2025

The rooms were dark an air con broken Pool small and undercover I got food poisoning whilst there They charged me an extra night then tried to take another £280 from My card once I had left

The gym and bar staff were good

Stayed in June 2025

Breakfast did not meet my epectation

Positive attitude of staff and level of hygiene in the room was amezing

Stayed in March 2025

terrible communication with the staff ahead of the stay - like the comm through bookins is not existent and the email on their website doesn't work. They make me wait until 2pm to checkin which is fair emough but they refused to at least do the paperwork at 1.30pm which makes that the desk staff changed at 2pm, I had to explain all over again and had to wait...for the room to be ready! the breakfast was one of the worst I ever had.

rooms were ok although terrible smell in one bathroom, which is only too comon in these countries

Stayed in February 2025

Some minor features of my room could be improved. There are hooks on the back of the door that are loose and the soap holder in the shower is not screwed in tight so it can't hold soap easily. The air conditioning unit did not produce air but this wasn't needed during my stay. Windows open allowing a nice breeze. The location is not central to the city centre and not the most pedestrian friendly for those who like to walk.

Staff were amazing throughout the hotel. Wifi was adequate for work and some video calls. Breakfast had some nice options, including the Ethiopian food options. Hot water and water pressure were very good and continuous. Rooms are spacious and comfortable with lots of places to sit and work or read. Views from the hotel are very good. Top floor restaurant/bar is a very nice place to relax and offers excellent views of the city.

Stayed in February 2025

There is nothing Swiss about this hotel. The staff and management made this visit horrible. The staff team miscommunicated details included in my booking and would not own up to their own mistakes but kept asking me to pay more. I have never been in a hotel where the manager summons me to his office, makes me wait while he talks on the phone and then asks for my loyalty as a customer to his hotel…. All because of an issue with breakfast. Beyond that; the shower would flood every time I took a shower, the hot water worked only 50% of the time, it took us 90 minutes to receive our dinner despite being the only guests in the Restaurant. The fridge on the room was broken and made loud noises(I asked three times for it to be fixed, but it was never fixed). After being fed up with the hotel service, I decided to bring take out pizzas to my room. The receptionist saw the pizzas in my hand and insisted I sign a non-liability waiver… unfortunately they didn’t actually have such forms and asked me to sign a blank piece of paper that they would later print the text on to. They would not understand why I refused to sign a blank piece of paper. I eventually just walked off and enjoyed my dinner in my room.

It was close to the airport.

Stayed in January 2025

some language barriers and confusion with payment- minimal issue though

great hotel, friendly staff

Stayed in October 2024

The property wasn’t as shown in the site. It was not up to expectation. Swimming pool is so small and most of the time towels not available and not clean.

Staff were friendly and helpful

Stayed in November 2024

friendly, comfortable and accommodating

the property was great and staff very friendly and helpful

Stayed in November 2024

None

It’s super clean, the staff is friendly and welcoming.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

I thought the breakfast was basic enough . I enjoyed the food from the bar in the lobby.

The staff were so helpful and kind. I asked for another option other than the triple bedroom I had booked. I was upgraded to adjoining rooms.. my daughter and I had the twin room and my son had the king size bedroom without any extra cost. I was grateful and surprised by this generosity. It made the week for me and my teenager children.

Stayed in April 2024