Reviews of Swiss Inn Nexus Hotel 4 stars
Bole - Gergi Anbessa Garage infront of World Vision Ethiopia, Bole, Addis Ababa, Ethiopia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewStaff are very polite and helpful
We were already booked for 3 days by an international institution. We tried to book online for 2 additional days. It did not work ouy as the link that was provided was not responding. A pot for tips should be available
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewdelicious Breakfast included , wifi, room cleaned everyday, friendly staff.I was very satisfied and all of my needs were met during my stay.
I don't have any complaints.
Dear Julie, We are very happy you chose Swiss Inn Nexus Hotel for your stay in Addis Ababa. We are pleased to note that you enjoyed the comforts of our hotel including our staff. We hope to have the chance to welcome you back at Swiss Inn Nexus Hotel in the nearest future. Kind Regards, Mahlet Haile Front office manager
Dear Julie, We are very happy you chose Swiss Inn Nexus Hotel for your stay in Addis Ababa. We are pleased to note that you enjoyed the comforts of our hotel including our staff. We hope to have the chance to welcome you back at Swiss Inn N… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewThe gym and bar staff were good
The rooms were dark an air con broken Pool small and undercover I got food poisoning whilst there They charged me an extra night then tried to take another £280 from My card once I had left
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewPositive attitude of staff and level of hygiene in the room was amezing
Breakfast did not meet my epectation
Dear Nawiri, Thank you for staying at Swiss Inn Nexus Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have shared your feedback with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Birukawit.E
Dear Nawiri, Thank you for staying at Swiss Inn Nexus Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have s… Show more
Reviewed: 22 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in January 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewrooms were ok although terrible smell in one bathroom, which is only too comon in these countries
terrible communication with the staff ahead of the stay - like the comm through bookins is not existent and the email on their website doesn't work. They make me wait until 2pm to checkin which is fair emough but they refused to at least do the paperwork at 1.30pm which makes that the desk staff changed at 2pm, I had to explain all over again and had to wait...for the room to be ready! the breakfast was one of the worst I ever had.
Dear Le, Thank you very much for sharing your feedback about your stay at Swiss Inn Nexus Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property satisfied and that they have a wonderful experience, however it seems that on this occasion we let ourselves down. We hope you can give us an opportunity to change your perception into a positive one. Warm regards, Biruktawit.E
Dear Le, Thank you very much for sharing your feedback about your stay at Swiss Inn Nexus Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property satis… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewStaff were amazing throughout the hotel. Wifi was adequate for work and some video calls. Breakfast had some nice options, including the Ethiopian food options. Hot water and water pressure were very good and continuous. Rooms are spacious and comfortable with lots of places to sit and work or read. Views from the hotel are very good. Top floor restaurant/bar is a very nice place to relax and offers excellent views of the city.
Some minor features of my room could be improved. There are hooks on the back of the door that are loose and the soap holder in the shower is not screwed in tight so it can't hold soap easily. The air conditioning unit did not produce air but this wasn't needed during my stay. Windows open allowing a nice breeze. The location is not central to the city centre and not the most pedestrian friendly for those who like to walk.
Dear Guest, Thank you for choosing to stay at Swiss Inn Nexus Hotel and for bringing your review to our attention. First of all, we would like to thank you for your positive comments about our the breakfast and your room. We are concerned to note though that our internet didn't leave you completely satisfied. All comments have been passed to the relevant departments in order to ensure that we're able to deliver a 5-star guest experience. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better. With Best Regards, Biruktawit.E
Dear Guest, Thank you for choosing to stay at Swiss Inn Nexus Hotel and for bringing your review to our attention. First of all, we would like to thank you for your positive comments about our the breakfast and your room. We are concerned t… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewBreakfast was good, offering variety of options, the rooms are quiet and comfortable.
The internet was not good in some areas of the hotel
Dear Guest, Thank you very much for your kind rating. We are proud to know that you enjoyed the delightful breakfast, comfortable room, professional staff and wifi. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Kind Regards, Biruktawit,E
Dear Guest, Thank you very much for your kind rating. We are proud to know that you enjoyed the delightful breakfast, comfortable room, professional staff and wifi. Our team would like to express our gratitude for your positive comments and… Show more
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewIt was close to the airport.
There is nothing Swiss about this hotel. The staff and management made this visit horrible. The staff team miscommunicated details included in my booking and would not own up to their own mistakes but kept asking me to pay more. I have never been in a hotel where the manager summons me to his office, makes me wait while he talks on the phone and then asks for my loyalty as a customer to his hotel…. All because of an issue with breakfast. Beyond that; the shower would flood every time I took a shower, the hot water worked only 50% of the time, it took us 90 minutes to receive our dinner despite being the only guests in the Restaurant. The fridge on the room was broken and made loud noises(I asked three times for it to be fixed, but it was never fixed). After being fed up with the hotel service, I decided to bring take out pizzas to my room. The receptionist saw the pizzas in my hand and insisted I sign a non-liability waiver… unfortunately they didn’t actually have such forms and asked me to sign a blank piece of paper that they would later print the text on to. They would not understand why I refused to sign a blank piece of paper. I eventually just walked off and enjoyed my dinner in my room.
Dear Josiah, Thank you very much for choosing to stay at Swiss Inn Nexus Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Mrs Biruktawit.E Guest services Director
Dear Josiah, Thank you very much for choosing to stay at Swiss Inn Nexus Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you … Show more
Reviewed: 14 January 2025 · Stayed in October 2024
Verified reviewgreat hotel, friendly staff
some language barriers and confusion with payment- minimal issue though
Dear katarzyna, au, Thank you for recommending Swiss Inn Nexus Hotel after the experience you had with us! We are delighted to hear that you enjoyed your stay at Swiss Inn Nexus Hotel and that our hotel was a positive part in your experience. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Swiss Inn Nexus Hotel. With Kind Regards, Mrs Biruktawit.E Guest services Director
Dear katarzyna, au, Thank you for recommending Swiss Inn Nexus Hotel after the experience you had with us! We are delighted to hear that you enjoyed your stay at Swiss Inn Nexus Hotel and that our hotel was a positive part in your experien… Show more
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewGreat location and amazing staff with excellent customer service. Lots of good selection for breakfast. 24hr in-room dining and very affordable choices. The room was spacious, very clean and comfortable. Tight security at the entrance which made us feel very safe and secure.
Wifi a major issue as was not present in all parts of the room. Hot water also a massive problem as we needed to call reception each time to fix it. TV did not work as the connection behind had been cut.
Dear Joel, Thank you for choosing to stay at Swiss Inn Nexus Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back. With sincere regards, Biruktawit E Guest services Director
Dear Joel, Thank you for choosing to stay at Swiss Inn Nexus Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the futur… Show more
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewStaff were friendly and helpful
The property wasn’t as shown in the site. It was not up to expectation. Swimming pool is so small and most of the time towels not available and not clean.
Dear Ayesha, Thank you very much for sharing your feedback about your stay at Swiss Inn Nexus Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property satisfied and that they have a wonderful experience, however it seems that on this occasion we let ourselves down. We hope you can give us an opportunity to change your perception into a positive one. Warm regards, Biruktawit.E Director of Guest services
Dear Ayesha, Thank you very much for sharing your feedback about your stay at Swiss Inn Nexus Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property s… Show more
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewThe room was small with a bath and toilet area so cramped there was hardly room for turning. On fact the insufficient space on the bathroom most of which was occupied by a bath tub made it dangerous to have a shower. Also the face basin and toilet were on top of each other. But my worst experience were the mosquitoes which made my stay uncomfortable. Although I complained and ask that the room be sprayed the mosquitoes remained. Comfortable though the lounge maybe I did not enjoy my stay.
Mosquitoes
Dear Norris, First and foremost we would like to thank you for choosing Swiss Inn Nexus Hotel for your stay. On the other hand, we are concerned to note that you weren't fully satisfied with stay, experience and room. We have taken into consideration your comments and have shared these with my colleagues. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. With great hospitality Regards, Biruktawit .E Director of guest services
Dear Norris, First and foremost we would like to thank you for choosing Swiss Inn Nexus Hotel for your stay. On the other hand, we are concerned to note that you weren't fully satisfied with stay, experience and room. We have taken int… Show more
Reviewed: 28 June 2024 · Stayed in June 2024
Verified reviewThe breakfast was great good selection of food The location was perfect, close to lots of amenities. The staff were very friendly and always willing to help
The tv in my room was not working fine I was unable to watch euro24 matches
Dear Fasina, Let us thank you for recommending Swiss Inn Nexus Hotel after the experience you had with us! We were truly pleased to hear that you enjoyed location, amenities, food, breakfast and staff. We would love to have the chance to welcome you back in Addis Ababa for another stay. Best Regards,Biruktawit.E
Dear Fasina, Let us thank you for recommending Swiss Inn Nexus Hotel after the experience you had with us! We were truly pleased to hear that you enjoyed location, amenities, food, breakfast and staff. We would love to have the chance to we… Show more
Reviewed: 24 June 2024 · Stayed in June 2024
Verified reviewReviewed: 31 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in May 2024
Verified reviewIt’s super clean, the staff is friendly and welcoming.
None
Dear mahamat, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Swiss Inn Nexus Hotel will be a pleasant journey. Best regards,
Dear mahamat, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Sw… Show more
Reviewed: 10 May 2024 · Stayed in May 2024
Verified reviewEverything
Nothing
Dear Mr. Nahom, Greeting form Swiss Inn Nexus Hotel! Thank you for choosing our hotel and sharing us your experience. We look forward to welcoming you on your next trip to Addis Ababa. Hospitality regards, Swiss Inn Nexus Hotel
Reviewed: 3 May 2024 · Stayed in May 2024
Verified reviewReviewed: 11 April 2024 · Stayed in April 2024
Verified review